AB 2068: State agencies: call center work: reporting information.

Existing law establishes the Department of General Services within the Government Operations Agency and charges it with various duties regarding contracting for the acquisition of goods and services by state agencies. Existing law further requires state agencies to comply with specified procedures in awarding agency contracts. Existing law prohibits a state agency authorized to enter into contracts relating to public benefit programs from contracting for services provided by a call center that directly serves applicants for, recipients of, or enrollees in, those public benefit programs with a contractor or subcontractor unless that contractor or subcontractor certifies in its bid for the contract that the contract, and any subcontract performed under that contract, will be performed solely with workers employed in California.

This bill would require each state agency, on and after January 1, 2025, that enters into a contract with a private entity solely for call center work to provide public or customer service for that agency or another state agency to provide a report to the Department of General Services containing certain information about the number of total jobs that will be located within California and outside the state, subject to specified exceptions. The bill would further require the department to maintain a master list of contracts that are subject to these provisions and an aggregate number of jobs, and to make that list available, upon request, to any member of the public.