AB 2993: Home improvement and home solicitation: right to cancel contracts: loan financing regulation.
- Session Year: 2023-2024
- House: Assembly
- Latest Version Date: 2024-06-24
Current Status:
Failed
(2024-07-02: In committee: Set, first hearing. Hearing canceled at the request of author.)
Introduced
In Committee
First Chamber
In Committee
Second Chamber
Enacted
What does this bill do?
The bill prevents contractors and finance lenders from getting full payment or releasing more than 85% of home improvement loan proceeds until the owner or tenant confirms the work meets the contract and permitting agencies give final approval; solar systems must be utility‑connected and approved before being deemed operational. It also requires lenders to collect the home improvement contract, make and record a language‑appropriate oral confirmation of key loan terms and borrower identity, provide loan documents on request, and extends certain door‑to‑door cancellation periods to five business days (seven for seniors).
The summary is provided by generative AI which can make mistakes. For original language, please view the details in the table below.
(1)Existing law, the Contractors State License Law, defines and regulates the activities of contractors and provides for their licensure, regulation, and discipline by the Contractors State License Board within the Department of Consumer Affairs. Existing law requires specific provisions and requirements for home improvement contracts, as defined.
This bill would prohibit a contractor from requesting or accepting full payment from a finance lender, as defined, lender or financier until the contractor contractor, lender, or financier has received a written confirmation from the owner or tenant acknowledging that a home improvement project has been completed in accordance with the contract, contract and is operational or fit for its intended use, and the lender has confirmed with the contractor that final approval has been provided by all permitting agencies, and the home improvement is operational. agencies.
(2)Existing law provides that a contract is extinguished by its rescission and sets forth methods for the rescission of a contract. Existing law authorizes a buyer who cancels certain home solicitation contracts or offers until midnight of the 3rd business day after the day on which the buyer signs an agreement or offer to purchase that complies with specified requirements. Existing law authorizes a buyer to cancel a home solicitation contract written for certain home improvement work until midnight of the 3rd business day after the buyer receives a signed and dated copy of the contract or offer to purchase that complies with specified requirements. Existing law requires contracts for a home solicitation contract or offer to include a notice of cancellation form with specified statements as to the buyers right to cancel. Existing law permits a buyer to provide a seller an express waiver to this right to cancel, if the contract meets other specified requirements.
Existing law requires specific provisions and requirements for home improvement contracts, as defined, that are not governed by the provisions described above. Existing law requires these contracts to include a notice regarding the buyers 3-day right to cancel.
Existing law provides an alternate 5-day period of time to cancel the contracts or offers described above if the buyer or property owner is a senior citizen, as defined, for contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
This bill would extend those 3-day and 5-day periods to 5-day and 7-day periods, respectively. respectively, for home solicitation contracts, as specified. The bill would also make conforming changes. The bill would apply these new extended periods to transactions on or after January 1, 2025.
(3)Existing law, the California Financing Law, authorizes the office of the Commissioner of Financial Protection and Innovation to license, regulate, and discipline finance lenders and brokers making consumer loans. A willful violation of the California Financing Law is a crime, except as specified.
This bill would require a finance lender, before a consumer executes a contract for a loan to pay for a home improvement and before the right-to-cancel time period expires for a home improvement contract that is being financed by a home improvement loan, to obtain a copy of the home improvement contract for the home improvement that is being financed by the loan and complete and document a telephone call call, as specified, to make oral confirmations relating to the contract, as prescribed.
The bill would require a finance lender that engages in offering or providing a home improvement loan to make available to the consumer or property owner, or both, upon request, information in the control or possession of the lender concerning the home improvement loan that was provided to the consumer to finance the home improvement contract, as prescribed.
The bill would prohibit a finance lender who makes a home improvement loan from releasing funds to the home improvement contractor and from seeking any payment from the property owner, except as specified, until the property owner has made prescribed oral and written certifications that the home improvements for which the payment is being made have been completed in accordance with the contract. The bill would prohibit more than 85% of the funds from being released to the home improvement contractor and prohibit payment from being sought from the consumer, the balance of funds to be paid to the contractor from being released, until the home improvements have been given final approval by all permitting agencies and are operational. operational or fit for its intended use. The bill would not deem a solar energy system operational until after the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning. The bill would prohibit payment from being received from the consumer on the home improvement loan until the above-described conditions have been satisfied.
The bill would authorize a consumer, in any dispute arising out of a home improvement contract in which the consumer has also obtained a home improvement loan from a finance lender in excess of $50, to assert against the finance lender all claims and defenses arising out of the transaction and relating to the contractors failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor, irrespective of whether the contractor acted as the finance lenders agent within the meaning of specified law. The bill would authorize the consumer to withhold payment in such a dispute, as prescribed, and prohibit the finance lender from reporting that amount as delinquent, regardless of the outcome of the dispute.Because a willful violation of these provisions would be a crime, the bill would impose a state-mandated local program.
The California Constitution requires the state to reimburse local agencies and school districts for certain costs mandated by the state. Statutory provisions establish procedures for making that reimbursement.
This bill would provide that no reimbursement is required by this act for a specified reason.
(1)Existing law, the Contractors State License Law, defines and regulates the activities of contractors and provides for their licensure, regulation, and discipline by the Contractors State License Board within the Department of Consumer Affairs. Existing law requires specific provisions and requirements for home improvement contracts, as defined.
This bill would prohibit a contractor from requesting or accepting full payment from a finance lender, as defined, until the contractor has received a written confirmation from the owner acknowledging that a home improvement project has been completed in accordance with the contract, final approval has been provided by all permitting agencies, and the home improvement is operational.
(2)Existing law provides that a contract is extinguished by its rescission and sets forth methods for the rescission of a contract. Existing law authorizes a buyer who cancels certain home solicitation contracts or offers until midnight of the 3rd business day after the day on which the buyer signs an agreement or offer to purchase that complies with specified requirements. Existing law authorizes a buyer to cancel a home solicitation contract written for certain home improvement work until midnight of the 3rd business day after the buyer receives a signed and dated copy of the contract or offer to purchase that complies with specified requirements. Existing law requires contracts for a home solicitation contract or offer to include a notice of cancellation form with specified statements as to the buyers right to cancel. Existing law permits a buyer to provide a seller an express waiver to this right to cancel, if the contract meets other specified requirements.
Existing law requires specific provisions and requirements for home improvement contracts, as defined, that are not governed by the provisions described above. Existing law requires these contracts to include a notice regarding the buyers 3-day right to cancel.
Existing law provides an alternate 5-day period of time to cancel the contracts or offers described above if the buyer or property owner is a senior citizen, as defined, for contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
This bill would extend those 3-day and 5-day periods to 5-day and 7-day periods, respectively. The bill would also make conforming changes. The bill would apply these new extended periods to transactions on or after January 1, 2025.
(3)Existing law, the California Financing Law, authorizes the office of the Commissioner of Financial Protection and Innovation to license, regulate, and discipline finance lenders and brokers making consumer loans. A willful violation of the California Financing Law is a crime, except as specified.
This bill would require a finance lender, before a consumer executes a contract for a loan to pay for a home improvement and before the right-to-cancel time period expires for a home improvement contract that is being financed by a home improvement loan, to obtain a copy of the home improvement contract for the home improvement that is being financed by the loan and complete and document a telephone call to make oral confirmations relating to the contract, as prescribed.
The bill would require a finance lender that engages in offering or providing a home improvement loan to make available to the consumer or property owner, or both, upon request, information in the control or possession of the lender concerning the home improvement loan that was provided to the consumer to finance the home improvement contract, as prescribed.
The bill would prohibit a finance lender who makes a home improvement loan from releasing funds to the home improvement contractor and from seeking any payment from the property owner, except as specified, until the property owner has made prescribed oral and written certifications that the home improvements contracted for which the payment is being made have been completed in accordance with the contract, contract. The bill would prohibit more than 85% of the funds from being released to the home improvement contractor and prohibit payment from being sought from the consumer, until the home improvements have been given final approval by all permitting agencies, and agencies and are operational. The bill would not deem a solar energy system complete operational until after the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning.
The bill would authorize a consumer, in any dispute arising out of a home improvement contract in which the consumer has also obtained a home improvement loan from a finance lender in excess of $50, to assert against the finance lender all claims and defenses arising out of the transaction and relating to the contractors failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor, irrespective of whether the contractor acted as the finance lenders agent within the meaning of specified law. The bill would authorize the consumer to withhold payment in such a dispute, as prescribed, and prohibit the finance lender from reporting that amount as delinquent, regardless of the outcome of the dispute.
Because a willful violation of these provisions would be a crime, the bill would impose a state-mandated local program.
The California Constitution requires the state to reimburse local agencies and school districts for certain costs mandated by the state. Statutory provisions establish procedures for making that reimbursement.
This bill would provide that no reimbursement is required by this act for a specified reason.
(1)Existing law, the Contractors State License Law, defines and regulates the activities of contractors and provides for their licensure, regulation, and discipline by the Contractors State License Board within the Department of Consumer Affairs. Existing law requires specific provisions and requirements for home improvement contracts, as defined.
This bill would prohibit a contractor from requesting or accepting full payment from a finance lender, as defined, until the contractor has received a written confirmation from the owner acknowledging that a home improvement project has been completed in accordance with the contract, final approval has been provided by all permitting agencies, and the home improvement is operational.
(2)Existing law provides that a contract is extinguished by its rescission and sets forth methods for the rescission of a contract. Existing law authorizes a buyer who cancels certain home solicitation contracts or offers until midnight of the 3rd business day after the day on which the buyer signs an agreement or offer to purchase that complies with specified requirements. Existing law authorizes a buyer to cancel a home solicitation contract written for certain home improvement work until midnight of the 3rd business day after the buyer receives a signed and dated copy of the contract or offer to purchase that complies with specified requirements. Existing law requires contracts for a home solicitation contract or offer to include a notice of cancellation form with specified statements as to the buyers right to cancel. Existing law permits a buyer to provide a seller an express waiver to this right to cancel, if the contract meets other specified requirements.
Existing law requires specific provisions and requirements for home improvement contracts, as defined, that are not governed by the provisions described above. Existing law requires these contracts to include a notice regarding the buyers 3-day right to cancel.
Existing law provides an alternate 5-day period of time to cancel the contracts or offers described above if the buyer or property owner is a senior citizen, as defined, for contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
This bill would extend those 3-day and 5-day periods to 5-day and 7-day periods, respectively. The bill would also make conforming changes. The bill would apply these new extended periods to transactions on or after January 1, 2025.
(3)Existing law, the California Financing Law, authorizes the office of the Commissioner of Financial Protection and Innovation to license, regulate, and discipline finance lenders and brokers making consumer loans. A willful violation of the California Financing Law is a crime, except as specified.
This bill would require a finance lender, before a consumer executes a contract for a loan to pay for a home improvement and before the right-to-cancel time period expires for a home improvement contract that is being financed by a home improvement loan, to obtain a copy of the home improvement contract for the home improvement that is being financed by the loan and complete and document a telephone call to make oral confirmations relating to the contract, as prescribed.
The bill would require a finance lender that engages in offering or providing a home improvement loan to make available to the consumer or property owner, or both, upon request, information in the control or possession of the lender concerning the home improvement loan that was provided to the consumer to finance the home improvement contract, as prescribed.
The bill would prohibit a finance lender who makes a home improvement loan from releasing funds to the home improvement contractor and from seeking any payment from the property owner, except as specified, until the property owner has made prescribed oral and written certifications that the home improvements contracted for have been completed in accordance with the contract, have been given final approval by all permitting agencies, and are operational. The bill would not deem a solar energy system complete until after the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning.
The bill would authorize a consumer, in any dispute arising out of a home improvement contract in which the consumer has also obtained a home improvement loan from a finance lender in excess of $50, to assert against the finance lender all claims and defenses arising out of the transaction and relating to the contractors failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor, irrespective of whether the contractor acted as the finance lenders agent within the meaning of specified law. The bill would authorize the consumer to withhold payment in such a dispute, as prescribed, and prohibit the finance lender from reporting that amount as delinquent, regardless of the outcome of the dispute.
Because a willful violation of these provisions would be a crime, the bill would impose a state-mandated local program.
The California Constitution requires the state to reimburse local agencies and school districts for certain costs mandated by the state. Statutory provisions establish procedures for making that reimbursement.
This bill would provide that no reimbursement is required by this act for a specified reason.
Existing law, the California Finance Lenders Law, prohibits a person from engaging in the business of a finance lender or broker without obtaining a license from the Commissioner of Financial Protection and Innovation. That law requires a licensee engaging in the business of making or brokering residential mortgage loans to require that every mortgage loan originator employed or compensated by that licensee obtains and maintains a mortgage loan originator license from the commissioner or has first obtained a license endorsement from the Real Estate Commissioner, as specified.This bill would make nonsubstantive changes to these provisions.Existing law, the California Finance Lenders Law, prohibits a person from engaging in the business of a finance lender or broker without obtaining a license from the Commissioner of Financial Protection and Innovation. That law requires a licensee engaging in the business of making or brokering residential mortgage loans to require that every mortgage loan originator employed or compensated by that licensee obtains and maintains a mortgage loan originator license from the commissioner or has first obtained a license endorsement from the Real Estate Commissioner, as specified.
This bill would make nonsubstantive changes to these provisions.
(a)(1)This section identifies the projects for which a home improvement contract is required, outlines the contract requirements, and lists the items that shall be included in the contract, or may be provided as an attachment.
(2)This section does not apply to service and repair contracts that are subject to Section 7159.10, if the contract for the applicable services complies with Sections 7159.10 to 7159.14, inclusive.
(3)This section does not apply to the sale, installation, and servicing of a fire alarm sold in conjunction with an alarm system, as defined in Section 7590.1, if all costs attributable to making the fire alarm system operable, including sale and installation costs, do not exceed five hundred dollars ($500), and the licensee complies with the requirements set forth in Section 7159.9.
(4)This section does not apply to any costs associated with monitoring a burglar or fire alarm system.
(5)Failure by the licensee, their agent or salesperson, or by a person subject to be licensed under this chapter, to provide the specified information, notices, and disclosures in the contract, or to otherwise fail to comply with any provision of this section, is cause for discipline.
(b)For purposes of this section, home improvement contract means an agreement, whether oral or written, or contained in one or more documents, between a contractor and an owner or between a contractor and a tenant, regardless of the number of residence or dwelling units contained in the building in which the tenant resides, if the work is to be performed in, to, or upon the residence or dwelling unit of the tenant, for the performance of a home improvement, as defined in Section 7151, and includes all labor, services, and materials to be furnished and performed thereunder, if the aggregate contract price specified in one or more improvement contracts, including all labor, services, and materials to be furnished by the contractor, exceeds five hundred dollars ($500). Home improvement contract also means an agreement, whether oral or written, or contained in one or more documents, between a salesperson, whether or not they are a home improvement salesperson, and an owner or a tenant, regardless of the number of residence or dwelling units contained in the building in which the tenant resides, which provides for the sale, installation, or furnishing of home improvement goods or services.
(c)In addition to the specific requirements listed under this section, every home improvement contract and any person subject to licensure under this chapter or their agent or salesperson shall comply with all of the following:
(1)The writing shall be legible.
(2)Any printed form shall be readable. Unless a larger typeface is specified in this article, text in any printed form shall be in at least 10-point typeface and the headings shall be in at least 10-point boldface type.
(3)(A)Before any work is started, the contractor shall give the buyer a copy of the contract signed and dated by both the contractor and the buyer. The buyers receipt of the copy of the contract initiates the buyers rights to cancel the contract pursuant to Sections 1689.5 to 1689.14, inclusive, of the Civil Code.
(B)The contract shall contain on the first page, in a typeface no smaller than that generally used in the body of the document, both of the following:
(i)The date the buyer signed the contract.
(ii)The name and address of the contractor to which the applicable Notice of Cancellation is to be mailed, immediately preceded by a statement advising the buyer that the Notice of Cancellation may be sent to the contractor at the address noted on the contract.
(4)The contract shall include a statement that, upon satisfactory payment being made for any portion of the work performed, the contractor, prior to any further payment being made, shall furnish to the person contracting for the home improvement or swimming pool work a full and unconditional release from any potential lien claimant claim or mechanics lien authorized pursuant to Sections 8400 and 8404 of the Civil Code for that portion of the work for which payment has been made.
(5)A change-order form for changes or extra work shall be incorporated into the contract and shall become part of the contract only if it is in writing and signed by the parties prior to the commencement of any work covered by a change order.
(6)The contract shall contain, in close proximity to the signatures of the owner and contractor, a notice stating that the owner or tenant has the right to require the contractor to have a performance and payment bond.
(7)If the contract provides for a contractor to furnish joint control, the contractor shall not have any financial or other interest in the joint control.
(8)The provisions of this section are not exclusive and do not relieve the contractor from compliance with any other applicable provision of law.
(d)A home improvement contract and any changes to the contract shall be in writing and signed by the parties to the contract prior to the commencement of work covered by the contract or an applicable change order and, except as provided in paragraph (8) of subdivision (a) of Section 7159.5, shall include or comply with all of the following:
(1)The name, business address, and license number of the contractor.
(2)If applicable, the name and registration number of the home improvement salesperson that solicited or negotiated the contract.
(3)The following heading on the contract form that identifies the type of contract in at least 10-point boldface type: Home Improvement.
(4)The following statement in at least 12-point boldface type: You are entitled to a completely filled in copy of this agreement, signed by both you and the contractor, before any work may be started.
(5)The heading: Contract Price, followed by the amount of the contract in dollars and cents.
(6)If a finance charge will be charged, the heading: Finance Charge, followed by the amount in dollars and cents. The finance charge is to be set out separately from the contract amount.
(7)The heading: Description of the Project and Description of the Significant Materials to be Used and Equipment to be Installed, followed by a description of the project and a description of the significant materials to be used and equipment to be installed. For swimming pools, the project description required under this paragraph also shall include a plan and scale drawing showing the shape, size, dimensions, and the construction and equipment specifications.
(8)If a downpayment will be charged, the details of the downpayment shall be expressed in substantially the following form, and shall include the text of the notice as specified in subparagraph (C):
(A)The heading: Downpayment.
(B)A space where the actual downpayment appears.
(C)The following statement in at least 12-point boldface type:
THE DOWNPAYMENT MAY NOT EXCEED $1,000 OR 10 PERCENT OF THE CONTRACT PRICE, WHICHEVER IS LESS.
(9)If payments, other than the downpayment, are to be made before the project is completed, the details of these payments, known as progress payments, shall be expressed in substantially the following form, and shall include the text of the statement as specified in subparagraph (C):
(A)A schedule of progress payments shall be preceded by the heading: Schedule of Progress Payments.
(B)Each progress payment shall be stated in dollars and cents and specifically reference the amount of work or services to be performed and materials and equipment to be supplied.
(C)The section of the contract reserved for the progress payments shall include the following statement in at least 12-point boldface type:
The schedule of progress payments must specifically describe each phase of work, including the type and amount of work or services scheduled to be supplied in each phase, along with the amount of each proposed progress payment. IT IS AGAINST THE LAW FOR A CONTRACTOR TO COLLECT PAYMENT FOR WORK NOT YET COMPLETED, OR FOR MATERIALS NOT YET DELIVERED. HOWEVER, A CONTRACTOR MAY REQUIRE A DOWNPAYMENT.
(10)The contract shall address the commencement of work to be performed in substantially the following form:
(A)A statement that describes what constitutes substantial commencement of work under the contract.
(B)The heading: Approximate Start Date.
(C)The approximate date on which work will be commenced.
(11)The estimated completion date of the work shall be referenced in the contract in substantially the following form:
(A)The heading: Approximate Completion Date.
(B)The approximate date of completion.
(12)If applicable, the heading: List of Documents to be Incorporated into the Contract, followed by the list of documents incorporated into the contract.
(13)The heading: Note About Extra Work and Change Orders, followed by the following statement:
Extra Work and Change Orders become part of the contract once the order is prepared in writing and signed by the parties prior to the commencement of work covered by the new change order. The order must describe the scope of the extra work or change, the cost to be added or subtracted from the contract, and the effect the order will have on the schedule of progress payments.
(e)Except as provided in paragraph (8) of subdivision (a) of Section 7159.5, all of the following notices shall be provided to the owner as part of the contract form as specified or, if otherwise authorized under this subdivision, may be provided as an attachment to the contract:
(1)A notice concerning commercial general liability insurance. This notice may be provided as an attachment to the contract if the contract includes the following statement: A notice concerning commercial general liability insurance is attached to this contract. The notice shall include the heading Commercial General Liability Insurance (CGL), followed by whichever of the following statements is both relevant and correct:
(A)(The name on the license or This contractor) does not carry commercial general liability insurance.
(B)(The name on the license or This contractor) carries commercial general liability insurance written by (the insurance company). You may call (the insurance company) at ____ to check the contractors insurance coverage.
(C)(The name on the license or This contractor) is self-insured.
(D)(The name on the license or This contractor) is a limited liability company that carries liability insurance or maintains other security as required by law. You may call (the insurance company or trust company or bank) at ____ to check on the contractors insurance coverage or security.
(2)A notice concerning workers compensation insurance. This notice may be provided as an attachment to the contract if the contract includes the statement: A notice concerning workers compensation insurance is attached to this contract. The notice shall include the heading Workers Compensation Insurance followed by whichever of the following statements is correct:
(A)(The name on the license or This contractor) has no employees and is exempt from workers compensation requirements.
(B)(The name on the license or This contractor) carries workers compensation insurance for all employees.
(3)A notice that provides the buyer with the following information about the performance of extra or change-order work:
(A)A statement that the buyer may not require a contractor to perform extra or change-order work without providing written authorization prior to the commencement of work covered by the new change order.
(B)A statement informing the buyer that extra work or a change order is not enforceable against a buyer unless the change order also identifies all of the following in writing prior to the commencement of work covered by the new change order:
(i)The scope of work encompassed by the order.
(ii)The amount to be added or subtracted from the contract.
(iii)The effect the order will make in the progress payments or the completion date.
(C)A statement informing the buyer that the contractors failure to comply with the requirements of this paragraph does not preclude the recovery of compensation for work performed based upon legal or equitable remedies designed to prevent unjust enrichment.
(4)A notice with the heading Mechanics Lien Warning written as follows:
MECHANICS LIEN WARNING:
Anyone who helps improve your property, but who is not paid, may record what is called a mechanics lien on your property. A mechanics lien is a claim, like a mortgage or home equity loan, made against your property and recorded with the county recorder.
Even if you pay your contractor in full, unpaid subcontractors, suppliers, and laborers who helped to improve your property may record mechanics liens and sue you in court to foreclose the lien. If a court finds the lien is valid, you could be forced to pay twice or have a court officer sell your home to pay the lien. Liens can also affect your credit.
To preserve their right to record a lien, each subcontractor and material supplier must provide you with a document called a Preliminary Notice. This notice is not a lien. The purpose of the notice is to let you know that the person who sends you the notice has the right to record a lien on your property if they are not paid.
BE CAREFUL. The Preliminary Notice can be sent up to 20 days after the subcontractor starts work or the supplier provides material. This can be a big problem if you pay your contractor before you have received the Preliminary Notices.
You will not get Preliminary Notices from your prime contractor or from laborers who work on your project. The law assumes that you already know they are improving your property.
PROTECT YOURSELF FROM LIENS. You can protect yourself from liens by getting a list from your contractor of all the subcontractors and material suppliers that work on your project. Find out from your contractor when these subcontractors started work and when these suppliers delivered goods or materials. Then wait 20 days, paying attention to the Preliminary Notices you receive.
PAY WITH JOINT CHECKS. One way to protect yourself is to pay with a joint check. When your contractor tells you it is time to pay for the work of a subcontractor or supplier who has provided you with a Preliminary Notice, write a joint check payable to both the contractor and the subcontractor or material supplier.
For other ways to prevent liens, visit CSLBs internet website at www.cslb.ca.gov or call CSLB at 800-321-CSLB (2752).
REMEMBER, IF YOU DO NOTHING, YOU RISK HAVING A LIEN PLACED ON YOUR HOME. This can mean that you may have to pay twice, or face the forced sale of your home to pay what you owe.
(5)The following notice shall be provided in at least 12-point typeface:
Information about the Contractors State License Board (CSLB): CSLB is the state consumer protection agency that licenses and regulates construction contractors.
Contact CSLB for information about the licensed contractor you are considering, including information about disclosable complaints, disciplinary actions, and civil judgments that are reported to CSLB.
Use only licensed contractors. If you file a complaint against a licensed contractor within the legal deadline (usually four years), CSLB has authority to investigate the complaint. If you use an unlicensed contractor, CSLB may not be able to help you resolve your complaint. Your only remedy may be in civil court, and you may be liable for damages arising out of any injuries to the unlicensed contractor or the unlicensed contractors employees.
For more information:
Visit CSLBs internet website at www.cslb.ca.gov
Call CSLB at 800-321-CSLB (2752)
Write CSLB at P.O. Box 26000, Sacramento, CA 95826.
(6)(A)The notice set forth in subparagraph (B) and entitled Five-Day Right to Cancel, or entitled Seven-Day Right to Cancel for contracts with a senior citizen, shall be provided to the buyer unless the contract is:
(i)Negotiated at the contractors place of business.
(ii)Subject to the Seven-Day Right to Cancel, as set forth in paragraph (7).
(iii)Subject to licensure under the Alarm Company Act (Chapter 11.6 (commencing with Section 7590)), provided the alarm company licensee complies with Sections 1689.5, 1689.6, and 1689.7 of the Civil Code, as applicable.
(B)(i)Five-Day Right to Cancel
You, the buyer, have the right to cancel this contract within five business days. You may cancel by emailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the fifth business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received them, goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(ii)References to five and fifth in the notice set forth in clause (i) shall be changed to seven and seventh respectively, for a buyer who is a senior citizen.
(C)The notice required by this paragraph shall comply with all of the following:
(i)The text of the notice is at least 12-point boldface type.
(ii)The notice is in immediate proximity to a space reserved for the owners signature.
(iii)The owner acknowledges receipt of the notice by signing and dating the notice form in the signature space.
(iv)The notice is written in the same language, e.g., Spanish, as that principally used in any oral sales presentation.
(v)The notice may be attached to the contract if the contract includes, in at least 12-point boldface type, a checkbox with one of the following statements, as applicable:
(I)For a contract with a senior citizen: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Seven-Day Right to Cancel.
(II)For all other contracts: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Five-Day Right to Cancel.
(vi)(I)The notice shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation, which also shall be attached to the agreement or offer to purchase and be easily detachable, and which shall contain the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of Cancellation | |
/enter date of transaction/ | |
|---|---|
(Date) | |
You may cancel this transaction, without any penalty or obligation, within five business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram |
to , |
/name of seller/ |
at |
/address of sellers place of business/ |
not later than midnight of . |
(Date) |
I hereby cancel this transaction. |
(Date) |
(Buyers signature) |
(II)The reference to five five in the statement set forth in subclause (I) shall be changed to seven for a buyer who is a senior citizen.
(7)(A)The following notice entitled Seven-Day Right to Cancel shall be provided to the buyer for any contract that is written for the repair or restoration of residential premises damaged by any sudden or catastrophic event for which a state of emergency has been declared by the President of the United States or the Governor, or for which a local emergency has been declared by the executive officer or governing body of any city, county, or city and county:
Seven-Day Right to Cancel
You, the buyer, have the right to cancel this contract within seven business days. You may cancel by emailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the seventh business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received them, goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(B)The Seven-Day Right to Cancel notice required by this subdivision shall comply with all of the following:
(i)The text of the notice is at least 12-point boldface type.
(ii)The notice is in immediate proximity to a space reserved for the owners signature.
(iii)The owner acknowledges receipt of the notice by signing and dating the notice form in the signature space.
(iv)The notice is written in the same language, e.g., Spanish, as that principally used in any oral sales presentation.
(v)The notice may be attached to the contract if the contract includes, in at least 12-point boldface type, a checkbox with the following statement: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Seven-Day Right to Cancel.
(vi)The notice shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation, which shall also be attached to the agreement or offer to purchase and be easily detachable, and which shall contain the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of Cancellation | |
/enter date of transaction/ | |
|---|---|
(Date) | |
You may cancel this transaction, without any penalty or obligation, within seven business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram |
to , |
/name of seller/ |
at |
/address of sellers place of business/ |
not later than midnight of . |
(Date) |
I hereby cancel this transaction. |
(Date) |
(Buyers signature) |
(f)The five-day right to cancel added by the act that amended paragraph (6) of subdivision (e) shall apply to contracts entered into on or after January 1, 2021.
(g)The five-day and seven-day rights to cancel added by the act in the 202324 Regular Session of the Legislature that amended paragraph (6) of subdivision (e) shall apply to contracts entered into on or after January 1, 2025.
SEC. 2.Section 7159.5 of the Business and Professions Code is amended to read:7159.5.This section applies to all home improvement contracts, as defined in Section 7151.2, between an owner or tenant and a contractor, whether a general contractor or a specialty contractor, that is licensed or subject to be licensed pursuant to this chapter with regard to the transaction.
(a)Failure by the licensee or a person subject to be licensed under this chapter, or by their agent or salesperson, to comply with the following provisions is cause for discipline:
(1)The contract shall be in writing and shall include the agreed contract amount in dollars and cents. The contract amount shall include the entire cost of the contract, including profit, labor, and materials, but excluding finance charges.
(2)If there is a separate finance charge between the contractor and the person contracting for home improvement, the finance charge shall be set out separately from the contract amount.
(3)If a downpayment will be charged, the downpayment shall not exceed one thousand dollars ($1,000) or 10 percent of the contract amount, whichever amount is less.
(4)If, in addition to a downpayment, the contract provides for payments to be made prior to completion of the work, the contract shall include a schedule of payments in dollars and cents specifically referencing the amount of work or services to be performed and any materials and equipment to be supplied.
(5)Except for a downpayment, the contractor shall neither request nor accept payment that exceeds the value of the work performed or material delivered. The prohibition prescribed by this paragraph extends to advance payment in whole or in part from any lender or financier for the performance or sale of home improvement goods or services.
(6)Upon any payment by the person contracting for home improvement, and prior to any further payment being made, the contractor shall, if requested, obtain and furnish to the person a full and unconditional release from any potential lien claimant claim or mechanics lien authorized pursuant to Sections 8400 and 8404 of the Civil Code for any portion of the work for which payment has been made. The person contracting for home improvement may withhold all further payments until these releases are furnished.
(7)If the contract provides for a payment of a salespersons commission out of the contract price, that payment shall be made on a pro rata basis in proportion to the schedule of payments made to the contractor by the disbursing party in accordance with paragraph (4).
(8)A contractor furnishing a performance and payment bond, lien and completion bond, or a bond equivalent or joint control approved by the registrar covering full performance and payment is exempt from paragraphs (3), (4), and (5), and need not include, as part of the contract, the statement regarding the downpayment specified in subparagraph (C) of paragraph (8) of subdivision (d) of Section 7159, the details and statement regarding progress payments specified in paragraph (9) of subdivision (d) of Section 7159, or the Mechanics Lien Warning specified in paragraph (4) of subdivision (e) of Section 7159. A contractor furnishing these bonds, bond equivalents, or a joint control approved by the registrar may accept payment prior to completion. If the contract provides for a contractor to furnish joint control, the contractor shall not have any financial or other interest in the joint control. Notwithstanding any other law, a licensee shall be licensed in this state in an active status for not less than two years prior to submitting an Application for Approval of Blanket Performance and Payment Bond as provided in Section 858.2 of Title 16 of the California Code of Regulations as it read on January 1, 2016.
(9)The contractor shall not request or accept full payment from a finance lender, as defined in Section 22009 of the Financial Code, until the contractor has received a written confirmation from the owner acknowledging all of the following: lender or financier until the following has occurred:
(A)The The contractor, lender, or financier has received written confirmation from the owner or tenant that the home improvement project has been completed in accordance with the contract. contract and is operational or fit for its intended use.
(B)Final The lender has confirmed with the contractor that final approval has been provided by all permitting agencies.
(C)The home improvement is operational.(b)(1)A violation of paragraph (1), (3), or (5) of subdivision (a) by a licensee or a person subject to be licensed under this chapter, or by their agent or salesperson, is a misdemeanor punishable by a fine of not less than one hundred dollars ($100) nor more than five thousand dollars ($5,000), or by imprisonment in a county jail not exceeding one year, or by both that fine and imprisonment. If a violation occurs in a location damaged by a natural disaster for which a state of emergency is proclaimed by the Governor pursuant to Section 8625 of the Government Code or for which an emergency or major disaster is declared by the President of the United States, the court shall impose the maximum fine.
(2)(A)An indictment or information against a person who is not licensed but who is required to be licensed under this chapter shall be brought, or a criminal complaint filed, for a violation of this section, in accordance with paragraph (4) of subdivision (d) of Section 802 of the Penal Code, within four years from the date of the contract or, if the contract is not reduced to writing, from the date the buyer makes the first payment to the contractor.
(B)An indictment or information against a person who is licensed under this chapter shall be brought, or a criminal complaint filed, for a violation of this section, in accordance with paragraph (2) of subdivision (d) of Section 802 of the Penal Code, within two years from the date of the contract or, if the contract is not reduced to writing, from the date the buyer makes the first payment to the contractor.
(C)The limitations on actions in this subdivision shall not apply to any administrative action filed against a licensed contractor.
(c)(1)Any person who violates this section as part of a plan or scheme to defraud an owner or tenant of a residential or nonresidential structure, including a mobilehome or manufactured home, in connection with the offer or performance of repairs to the structure for damage caused by a natural disaster, shall be ordered by the court to make full restitution to the victim based on the persons ability to pay, defined as the overall capability of the defendant to reimburse the costs, or a portion of the costs, including consideration of, but not limited to, all of the following:
(A)The defendants present financial position.
(B)The defendants reasonably discernible future financial position, provided that the court shall not consider a period of more than one year from the date of the hearing for purposes of determining the reasonably discernible future financial position of the defendant.
(C)The likelihood that the defendant will be able to obtain employment within one year from the date of the hearing.
(D)Any other factor that may bear upon the defendants financial capability to reimburse the county for costs.
(2)In addition to full restitution, and imprisonment authorized by this section, the court may impose a fine of not less than five hundred dollars ($500) nor more than twenty-five thousand dollars ($25,000), based upon the defendants ability to pay. This subdivision applies to natural disasters for which a state of emergency is proclaimed by the Governor pursuant to Section 8625 of the Government Code, or for which an emergency or major disaster is declared by the President of the United States.
(d)This section shall become operative on July 1, 2021.
SEC. 3.Section 1689.6 of the Civil Code is amended to read:1689.6.(a)(1)Except for a contract written pursuant to Section 7151.2 or 7159.10 of the Business and Professions Code, in addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract or offer until midnight of the fifth third business day, or until midnight of the seventh fifth business day if the buyer is a senior citizen, after the day on which the buyer signs an agreement or offer to purchase which complies with Section 1689.7.
(2)In addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code until Code, or a home improvement loan as defined in Section 22205 of the Financial Code, until midnight of the fifth business day, or until midnight of the seventh business day if the buyer is a senior citizen, after the buyer receives a signed and dated copy of the contract or offer to purchase that complies with Section 1689.7 of this code.
(3)(A)In addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract or offer to purchase written pursuant to Section 7159.10 of the Business and Professions Code, until the buyer receives a signed and dated copy of a service and repair contract that complies with the contract requirements specified in Section 7159.10 of the Business and Professions Code and the work commences.
(B)For any contract written pursuant to Section 7159.10 of the Business and Professions Code, or otherwise presented to the buyer as a service and repair contract, unless all of the conforming requirements listed under subdivision (a) of that section are met, the requirements set forth under Section 7159 of the Business and Professions Code shall be applicable, regardless of the aggregate contract price, including the right to cancel as set forth under this section.
(4)The five-day right to cancel added by the act that amended paragraphs (1) and (2) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
(5)The five-day and seven-day rights to cancel added by the act amending paragraphs (1) and paragraph (2) in the 202324 Regular Session of the Legislature shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.
(b)In addition to any other right to revoke an offer, any buyer has the right to cancel a home solicitation contract or offer for the purchase of a personal emergency response unit until midnight of the seventh business day after the day on which the buyer signs an agreement or offer to purchase which complies with Section 1689.7. This subdivision shall not apply to a personal emergency response unit installed with, and as part of, a home security alarm system subject to the Alarm Company Act (Chapter 11.6 (commencing with Section 7590) of Division 3 of the Business and Professions Code) which has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, which shall instead be subject to subdivision (a).
(c)In addition to any other right to revoke an offer, a buyer has the right to cancel a home solicitation contract or offer for the repair or restoration of residential premises damaged by a disaster that was not void pursuant to Section 1689.14, until midnight of the seventh business day after the buyer signs and dates the contract unless the provisions of Section 1689.15 are applicable.
(d)Cancellation occurs when the buyer gives written notice of cancellation to the seller at the address specified in the agreement or offer.
(e)Notice of cancellation, if given by mail, is effective when deposited in the mail properly addressed with postage prepaid.
(f)Notice of cancellation given by the buyer need not take the particular form as provided with the contract or offer to purchase and, however expressed, is effective if it indicates the intention of the buyer not to be bound by the home solicitation contract or offer.
(g)Personal emergency response unit, for purposes of this section, means an in-home radio transmitter device or two-way radio device generally, but not exclusively, worn on a neckchain, wrist strap, or clipped to clothing, and connected to a telephone line through which a monitoring station is alerted of an emergency and emergency assistance is summoned.
SEC. 4.Section 1689.7 of the Civil Code is amended to read:1689.7.(a)(1)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, in a home solicitation contract or offer, the buyers agreement or offer to purchase shall be written in the same language, e.g., Spanish, as principally used in the oral sales presentation, shall be dated, shall be signed by the buyer, and except as provided in paragraph (2), shall contain in immediate proximity to the space reserved for the buyers signature, a conspicuous statement in a size equal to at least 10-point boldface type, as follows:
(A)For a buyer who is a senior citizen:You, the buyer, may cancel this transaction at any time prior to midnight of the seventh fifth business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(B)For all other buyers:You, the buyer, may cancel this transaction at any time prior to midnight of the fifth third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(2)The statement required pursuant to this subdivision for a home solicitation contract or offer for the purchase of a personal emergency response unit, as defined in Section 1689.6, that is not installed with and as part of a home security alarm system subject to the Alarm Company Act (Chapter 11.6 (commencing with Section 7590) of Division 3 of the Business and Professions Code) that has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, is as follows: You, the buyer, may cancel this transaction at any time prior to midnight of the seventh business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(3)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, the statement required pursuant to this subdivision for the repair or restoration of residential premises damaged by a disaster pursuant to subdivision (c) of Section 1689.6 is as follows:You, the buyer, may cancel this transaction at any time prior to midnight of the seventh business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(4)(A)A home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code shall be written in
the same language, e.g., Spanish, as principally used in the oral sales presentation. The contract, or an attachment to the contract that is subject to Section 7159 of the Business and Professions Code shall include in immediate proximity to the space reserved for the buyers signature, the following statement in a size equal to at least 12-point boldface type, which shall be dated and signed by the buyer:
Five-Day Right to Cancel
You, the buyer, have the right to cancel this contract within five business days. You may cancel by e-mailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the fifth business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received it, any goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so,
then you remain liable for performance of all obligations under the contract.
(B)References to five and fifth in the statement set forth in subparagraph (A) shall be changed to seven and seventh, respectively, for a buyer who is a senior citizen.
(b)The agreement or offer to purchase shall contain on the first page, in a type size no smaller than that generally used in the body of the document, the following: (1) the name and address of the seller to which the notice is to be mailed, and (2) the date the buyer signed the agreement or offer to purchase.
(c)(1)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, or except as provided in subdivision (d), the agreement or offer to purchase shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation which shall be attached to the agreement or offer to purchase and be easily detachable, and which shall contain in type of at least 10-point the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of Cancellation | |
/enter date of transaction/ | |
(Date) | |
You may cancel this transaction, without any penalty or obligation, within five three business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
| To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram | |
to/name of seller/, | |
at/address of sellers place of business/ | |
not later than midnight of(Date). | |
I hereby cancel this transaction.(Date) | |
(Buyers signature) |
(2)The reference to five three in the statement set forth in paragraph (1) shall be changed to seven five for a buyer who is a senior citizen.
(d)Any agreement or offer to purchase a personal emergency response unit, as defined in Section 1689.6, which is not installed with and as part of a home security alarm system subject to the Alarm Company Act which has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, shall be subject to the requirements of subdivision (c), and shall be accompanied by the Notice of Cancellation required by subdivision (c), except that the first paragraph of that notice shall be deleted and replaced with the following paragraph:
You may cancel this transaction, without any penalty or obligation, within seven business days from the above date.
(e)A home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code for the repair or restoration of residential premises damaged by a disaster that is subject to subdivision (c) of Section 1689.6, shall be written in the same language, e.g., Spanish, as principally used in the oral sales presentation. The contract, or an attachment to the contract that is subject to Section 7159 of the Business and Professions Code shall include, in immediate proximity to the space reserved for the buyers signature, the following statement in
a size equal to at least 12-point boldface type, which shall be signed and dated by the buyer:
Seven-Day Right to Cancel
You, the buyer, have the right to cancel this contract within seven business days. You may cancel by e-mailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the seventh business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received it, any goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods
available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(f)The seller shall provide the buyer with a copy of the contract or offer to purchase and the attached notice of cancellation, and shall inform the buyer orally of the buyers right to cancel and the requirement that cancellation be in writing, at the time the home solicitation contract or offer is executed.
(g)Until the seller has complied with this section the buyer may cancel the home solicitation contract or offer.
(h)Contract or sale as used in subdivision (c) means home solicitation contract or offer as defined by Section 1689.5.
(i)The five-day right to cancel added by the act that added subparagraph (A) to paragraph (1) and subparagraph (B) to paragraph (4) of subdivision (a), and paragraph (2) to subdivision (c) applies to contracts, or offers to purchase conveyed, entered into, on or after January 1, 2021.
(j)The five-day and seven-day rights to cancel added by the act in the 202324 Regular Session of the Legislature that amended subdivisions subdivision (a) and (c) apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.SEC. 5.Section 1689.13 of the Civil Code is amended to read:1689.13.Sections 1689.5, 1689.6, 1689.7, 1689.10, 1689.12, and 1689.14 do not apply to a contract that meets all of the following requirements:
(a)The contract is initiated by the buyer or the buyers agent or insurance representative.
(b)The contract is executed in connection with making of emergency or immediately necessary repairs that are necessary for the immediate protection of persons or real or personal property.
(c)(1)The buyer gives the seller a separate statement that is dated and signed that describes the situation that requires immediate remedy, and expressly acknowledges and waives the right to cancel the sale within five or seven business days, whichever applies. the applicable time period.
(2)The waiver of the five-day right to cancel added by the act that amended paragraph (1) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
(3)The waiver of the five-day and seven-day rights applicable time period to exercise ones right to cancel a sale, as specified, and as added by the act in the 202324 Regular Session of the Legislature that amended paragraph (1) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.
SEC. 6.Section 22205 is added to the Financial Code, to read:22205.(a)Home improvement loan means a consumer loan issued by a finance lender subject to this division, the proceeds of which will be disbursed to a contractor in connection with a home solicitation contract, as defined in Section 1689.5 of the Civil Code, improvement contract negotiated outside the contractors place of business to finance a home improvement, as defined in Section 7151 of the Business and Professions Code.
(b)Home improvement loan shall not include a PACE assessment, as defined in Section 22015.
SEC. 7.Section 22304.7 is added to the Financial Code, to read:22304.7.(a)(1)Before a consumer executes a contract for a home improvement loan to pay for a home improvement and before the right-to-cancel time period expires for a home improvement contract contract, as defined in Section 7159 of the Business and Professions Code, that is being financed by a home improvement loan, the finance lender shall do all of the following:
(A)Obtain a copy of the home improvement contract for the home improvement that is being financed by the home improvement loan.
(B)Complete and document a telephone call telephone, video, or digital call pursuant to paragraphs (2) and (3) to make oral confirmations about all of the following:
(i)All owners of the property have received a copy of the home improvement loan contract, with the key terms completed, the financing estimate and disclosure form required under the federal Truth in Lending Act, and the right to cancel form.
(ii)The key terms of the home improvement loan contract, in plain language, with the consumer on the call or to a verified authorized representative of the designated by the consumer on the call. The finance lender shall obtain acknowledgment of the key terms from the consumer on the call to whom the oral confirmation is given.
(2)(A)At the commencement of the oral confirmation, the finance lender shall ask if the consumer on the call would prefer to communicate during the oral confirmation primarily in a language other than English that is specified in Section 1632 of the Civil Code. If the preferred language is supported by the finance lender, the oral confirmation shall be given in that primary language, except where the consumer on the call chooses to communicate through their own interpreter. If the preferred language is not supported and an interpreter is not chosen by the consumer on the call, the home improvement loan contract shall not proceed. finance lender shall not execute the home improvement loan contract with the consumer.
(B)The oral confirmation required pursuant to subparagraph (A) (B) of paragraph (1) shall include, but is not limited to, all of the following information:
(i)The consumer on the call has the right to have other persons present for the call, and an inquiry as to whether the consumer requests to exercise the right to include anyone else on the call. This shall occur at the onset of the call, after the determination of the preferred language of communication. The contractor or contractor salesperson, or both, for the home improvements being financed by the loan shall not be present during or participate in the call. A third party shall not be allowed to participate in the call unless expressly authorized by the consumer.
(ii)The consumer on the call is informed that they should review the home improvement loan and financing estimate and disclosure form with all other owners of the property.
(iii)The home improvements being installed that are being financed by the home improvement loan, including, but not limited to, the description of the home improvements as described in the home improvement contract.
(iv)The key terms of the home improvement loan.
(v)Confirmation of the consumers gross monthly household income and ability to pay the monthly payment amount and total cost.
(vi)The consumer understands that any estimates of cost savings from the home improvements are not guaranteed and may be unreliable.
(vii)Whether the property will be subject to a financing statement filing requirement, as specified in Section 9501 of the Commercial Code, during the term of the loan contract and that the obligations under the loan contract may be required to be paid in full before the property owner sells or refinances the property.
(viii)Confirmation of the identity of the customer, including their email address and, if the finance lender will send communications to the borrower through email, confirmation that the customer is able to access their email.
(3)The finance lender shall maintain a recording of the oral confirmation telephone telephone, video, or digital call for at least five years after the loan term ends and shall make it available to the consumer upon request.
(b)If the oral confirmation required by this section was conducted primarily in a language other than English that is specified in Section 1632 of the Civil Code, the finance lender shall deliver in writing in the language used during the oral confirmation in the disclosures and contract or agreement required by law, including, but not limited to, all of the following:
(1)The loan contract.
(2)The right to cancel form.
(3)The financing estimate and disclosure form required under the federal Truth in Lending Act.
(c)As used in this section:
(1)Home improvement has the same meaning as defined in Section 7151 of the Business and Professions Code.
(2)Home improvement contract has the same meaning as defined in Section 7151.2 Section 7159 of the Business and Professions Code.
(3)Key terms means the terms of the home improvement loan, including what home improvements are being financed, the name of the contractor who will receive the loan proceeds, the loan term or period of time for repayment, total cost, monthly payment amounts, finance charge, and due dates, whether the amount of monthly payments due will change during the term of the loan, annual percentage rate of interest, how late fees may be incurred, how payments more than the minimum payment will be applied, whether there are any prepayment penalties, and when the first payment is due.
(4)Their own interpreter means a person, who is not a minor, who is able to speak fluently and read with full understanding both the English language and any of the languages specified in Section 1632 of the Civil Code, and who is not employed by, and whose services are not made available through, the finance lender or the contractor.
SEC. 8.Section 22304.8 is added to the Financial Code, to read:22304.8.(a)A finance lender that engages in offering or providing a home improvement loan shall make available to the consumer or property owner, or both, upon request, information in the control or possession of the lender concerning the home improvement loan that was provided to the consumer to finance the home improvement contract, including information relating to any transaction, series of transactions, or to the account, including costs, charges, and payment history.
(b)A finance lender shall comply with the requirements of this section for any written request for information from a consumer or their verified representative that includes the name of the consumer, information that enables the lender to identify the consumers account, and states the information the consumer is requesting.
(c)A finance lender shall provide to the consumer or their verified authorized representative, upon request, any of the following documentation:
(1)Financing application executed information provided by consumer.
(2)Financing agreement and disclosures, including all certificates, disclosures, and contracts associated with the account, home improvement loan, and including all any signed or initialed copies.
(3)A copy of the home improvement contract obtained by the finance lender for the financed work, including all signed copies. work.
(4)Completion certificates or other evidence that performance of a home improvement is complete or satisfactorily concluded, including all any signed copies.
(5)Electronic Documentation of any electronic signatures obtained in connection with the home improvement loan, including electronic certificates, including verifications of all signatures that were obtained electronically, electronic signature envelopes, or audit trails.
(6)Documentation of all payments to contractor.
(7)Account history.(8)(7)Financing estimate and disclosures.
(9)(8)An accounting from date of original transaction to the present.
(10)(9)If secured by a financing statement, as described in Section 9501 of the Commercial Code, the finance lender shall provide that financing statement and the list of collateral or statement of account, or both, under Section 9210 of the Commercial Code.
(11)(10)Recordings of all oral confirmation telephone calls with the consumer. consumer or their verified representative.
(d)A finance lender has a duty to maintain each of the records specified in subdivision (c) relating to any transaction for five years from the date that the financed amount is remitted to the contractor, or five years after the loan is repaid in full, whichever is later.
(e)A finance lender, by written notice provided to a consumer, may establish an address that a consumer must use to request information in accordance with the procedures in this section.
(f)No later than 30 business days after the finance lender receives the request for information, the finance lender shall do one of the following:
(1)Provide the consumer with the requested information and contact information, including a telephone number, for further assistance in writing.
(2)Conduct a reasonable search for the requested information and provide the consumer with a written notification that states that the lender has determined that the requested information is not available to the lender. That notification shall also identify the basis for the lenders determination, and provide contact information, including a telephone number, for further assistance.
(g)A finance lender, as a condition of responding to an information request, shall not charge a fee, or require a consumer to make any payment that may be owed on the consumers account, or impose any other requirement.
(h)As used in this section, consumer has the same meaning as defined in Section 4052.
SEC. 9.Section 22332.1 is added to the Financial Code, to read:22332.1.(a)A finance lender who makes a home improvement loan shall not release funds to the home improvement contractor, other than the downpayment allowed under Section 7159 of the Business and Professions Code or those payments consistent with paragraphs (4) and (5) of subdivision (a) of Section 7159.5 of the Business and Professions Code, unless the property the following conditions have occurred:
(1)The property owner has certified orally, by means of a both orally in a confirmation telephone call and a through a written confirmation signed by the property owner, that the home improvements for which the payment is being made have been completed in accordance with the contract.
(b)Notwithstanding subdivision (a),(2)Upon satisfaction of the condition specified in paragraph (1), no more than 85 percent of the funds shall be released to the home improvement contractor, and no payment shall be sought from the consumer, until the contractor. The balance of funds to be paid to the contractor shall not be released until the finance lender has confirmed that all home improvements have been given final approval by all permitting agencies and are operational. operational or fit for its intended use. A solar energy system shall not be deemed operational until after the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning.
(b)Payment shall not be received from the consumer on the home improvement loan until the conditions set forth in paragraph (2) of subdivision (a) have been satisfied.
(c)As used in this section,solar section, solar energy system has the same meaning as defined in Section 7151 of the Business and Professions Code.
SEC. 10.Section 22332.2 is added to the Financial Code, to read:22332.2.(a)This section applies to finance lenders who make home improvement loans.(b)In any dispute arising out of a home improvement contract in which the consumer has also obtained a home improvement loan in excess of fifty dollars ($50), the consumer may assert against the finance lender all claims and defenses arising out of the transaction and relating to the contractors failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor, irrespective of whether the contractor acted as the finance lenders agent within the meaning of Section 2295 of the Civil Code.(c)If there is a dispute as described in subdivision (b), the consumer may withhold payment up to the amount of credit outstanding for the home improvement or services that gave rise to the dispute and any finance or other charges imposed on that amount.(d)If, in accordance with subdivision (c), the consumer withholds payment of the amount of credit outstanding for the disputed transaction, the finance lender shall not report that amount as delinquent, regardless of the outcome of the dispute.SEC. 11.SEC. 10.No reimbursement is required by this act pursuant to Section 6 of Article XIIIB of the California Constitution because the only costs that may be incurred by a local agency or school district will be incurred because this act creates a new crime or infraction, eliminates a crime or infraction, or changes the penalty for a crime or infraction, within the meaning of Section 17556 of the Government Code, or changes the definition of a crime within the meaning of Section 6 of Article XIIIB of the California Constitution.
(a)(1)This section identifies the projects for which a home improvement contract is required, outlines the contract requirements, and lists the items that shall be included in the contract, or may be provided as an attachment.
(2)This section does not apply to service and repair contracts that are subject to Section 7159.10, if the contract for the applicable services complies with Sections 7159.10 to 7159.14, inclusive.
(3)This section does not apply to the sale, installation, and servicing of a fire alarm sold in conjunction with an alarm system, as defined in Section 7590.1, if all costs attributable to making the fire alarm system operable, including sale and installation costs, do not exceed five hundred dollars ($500), and the licensee complies with the requirements set forth in Section 7159.9.
(4)This section does not apply to any costs associated with monitoring a burglar or fire alarm system.
(5)Failure by the licensee, their agent or salesperson, or by a person subject to be licensed under this chapter, to provide the specified information, notices, and disclosures in the contract, or to otherwise fail to comply with any provision of this section, is cause for discipline.
(b)For purposes of this section, home improvement contract means an agreement, whether oral or written, or contained in one or more documents, between a contractor and an owner or between a contractor and a tenant, regardless of the number of residence or dwelling units contained in the building in which the tenant resides, if the work is to be performed in, to, or upon the residence or dwelling unit of the tenant, for the performance of a home improvement, as defined in Section 7151, and includes all labor, services, and materials to be furnished and performed thereunder, if the aggregate contract price specified in one or more improvement contracts, including all labor, services, and materials to be furnished by the contractor, exceeds five hundred dollars ($500). Home improvement contract also means an agreement, whether oral or written, or contained in one or more documents, between a salesperson, whether or not they are a home improvement salesperson, and an owner or a tenant, regardless of the number of residence or dwelling units contained in the building in which the tenant resides, which provides for the sale, installation, or furnishing of home improvement goods or services.
(c)In addition to the specific requirements listed under this section, every home improvement contract and any person subject to licensure under this chapter or their agent or salesperson shall comply with all of the following:
(1)The writing shall be legible.
(2)Any printed form shall be readable. Unless a larger typeface is specified in this article, text in any printed form shall be in at least 10-point typeface and the headings shall be in at least 10-point boldface type.
(3)(A)Before any work is started, the contractor shall give the buyer a copy of the contract signed and dated by both the contractor and the buyer. The buyers receipt of the copy of the contract initiates the buyers rights to cancel the contract pursuant to Sections 1689.5 to 1689.14, inclusive, of the Civil Code.
(B)The contract shall contain on the first page, in a typeface no smaller than that generally used in the body of the document, both of the following:
(i)The date the buyer signed the contract.
(ii)The name and address of the contractor to which the applicable Notice of Cancellation is to be mailed, immediately preceded by a statement advising the buyer that the Notice of Cancellation may be sent to the contractor at the address noted on the contract.
(4)The contract shall include a statement that, upon satisfactory payment being made for any portion of the work performed, the contractor, prior to any further payment being made, shall furnish to the person contracting for the home improvement or swimming pool work a full and unconditional release from any potential lien claimant claim or mechanics lien authorized pursuant to Sections 8400 and 8404 of the Civil Code for that portion of the work for which payment has been made.
(5)A change-order form for changes or extra work shall be incorporated into the contract and shall become part of the contract only if it is in writing and signed by the parties prior to the commencement of any work covered by a change order.
(6)The contract shall contain, in close proximity to the signatures of the owner and contractor, a notice stating that the owner or tenant has the right to require the contractor to have a performance and payment bond.
(7)If the contract provides for a contractor to furnish joint control, the contractor shall not have any financial or other interest in the joint control.
(8)The provisions of this section are not exclusive and do not relieve the contractor from compliance with any other applicable provision of law.
(d)A home improvement contract and any changes to the contract shall be in writing and signed by the parties to the contract prior to the commencement of work covered by the contract or an applicable change order and, except as provided in paragraph (8) of subdivision (a) of Section 7159.5, shall include or comply with all of the following:
(1)The name, business address, and license number of the contractor.
(2)If applicable, the name and registration number of the home improvement salesperson that solicited or negotiated the contract.
(3)The following heading on the contract form that identifies the type of contract in at least 10-point boldface type: Home Improvement.
(4)The following statement in at least 12-point boldface type: You are entitled to a completely filled in copy of this agreement, signed by both you and the contractor, before any work may be started.
(5)The heading: Contract Price, followed by the amount of the contract in dollars and cents.
(6)If a finance charge will be charged, the heading: Finance Charge, followed by the amount in dollars and cents. The finance charge is to be set out separately from the contract amount.
(7)The heading: Description of the Project and Description of the Significant Materials to be Used and Equipment to be Installed, followed by a description of the project and a description of the significant materials to be used and equipment to be installed. For swimming pools, the project description required under this paragraph also shall include a plan and scale drawing showing the shape, size, dimensions, and the construction and equipment specifications.
(8)If a downpayment will be charged, the details of the downpayment shall be expressed in substantially the following form, and shall include the text of the notice as specified in subparagraph (C):
(A)The heading: Downpayment.
(B)A space where the actual downpayment appears.
(C)The following statement in at least 12-point boldface type:
THE DOWNPAYMENT MAY NOT EXCEED $1,000 OR 10 PERCENT OF THE CONTRACT PRICE, WHICHEVER IS LESS.
(9)If payments, other than the downpayment, are to be made before the project is completed, the details of these payments, known as progress payments, shall be expressed in substantially the following form, and shall include the text of the statement as specified in subparagraph (C):
(A)A schedule of progress payments shall be preceded by the heading: Schedule of Progress Payments.
(B)Each progress payment shall be stated in dollars and cents and specifically reference the amount of work or services to be performed and materials and equipment to be supplied.
(C)The section of the contract reserved for the progress payments shall include the following statement in at least 12-point boldface type:
The schedule of progress payments must specifically describe each phase of work, including the type and amount of work or services scheduled to be supplied in each phase, along with the amount of each proposed progress payment. IT IS AGAINST THE LAW FOR A CONTRACTOR TO COLLECT PAYMENT FOR WORK NOT YET COMPLETED, OR FOR MATERIALS NOT YET DELIVERED. HOWEVER, A CONTRACTOR MAY REQUIRE A DOWNPAYMENT.
(10)The contract shall address the commencement of work to be performed in substantially the following form:
(A)A statement that describes what constitutes substantial commencement of work under the contract.
(B)The heading: Approximate Start Date.
(C)The approximate date on which work will be commenced.
(11)The estimated completion date of the work shall be referenced in the contract in substantially the following form:
(A)The heading: Approximate Completion Date.
(B)The approximate date of completion.
(12)If applicable, the heading: List of Documents to be Incorporated into the Contract, followed by the list of documents incorporated into the contract.
(13)The heading: Note About Extra Work and Change Orders, followed by the following statement:
Extra Work and Change Orders become part of the contract once the order is prepared in writing and signed by the parties prior to the commencement of work covered by the new change order. The order must describe the scope of the extra work or change, the cost to be added or subtracted from the contract, and the effect the order will have on the schedule of progress payments.
(e)Except as provided in paragraph (8) of subdivision (a) of Section 7159.5, all of the following notices shall be provided to the owner as part of the contract form as specified or, if otherwise authorized under this subdivision, may be provided as an attachment to the contract:
(1)A notice concerning commercial general liability insurance. This notice may be provided as an attachment to the contract if the contract includes the following statement: A notice concerning commercial general liability insurance is attached to this contract. The notice shall include the heading Commercial General Liability Insurance (CGL), followed by whichever of the following statements is both relevant and correct:
(A)(The name on the license or This contractor) does not carry commercial general liability insurance.
(B)(The name on the license or This contractor) carries commercial general liability insurance written by (the insurance company). You may call (the insurance company) at ____ to check the contractors insurance coverage.
(C)(The name on the license or This contractor) is self-insured.
(D)(The name on the license or This contractor) is a limited liability company that carries liability insurance or maintains other security as required by law. You may call (the insurance company or trust company or bank) at ____ to check on the contractors insurance coverage or security.
(2)A notice concerning workers compensation insurance. This notice may be provided as an attachment to the contract if the contract includes the statement: A notice concerning workers compensation insurance is attached to this contract. The notice shall include the heading Workers Compensation Insurance followed by whichever of the following statements is correct:
(A)(The name on the license or This contractor) has no employees and is exempt from workers compensation requirements.
(B)(The name on the license or This contractor) carries workers compensation insurance for all employees.
(3)A notice that provides the buyer with the following information about the performance of extra or change-order work:
(A)A statement that the buyer may not require a contractor to perform extra or change-order work without providing written authorization prior to the commencement of work covered by the new change order.
(B)A statement informing the buyer that extra work or a change order is not enforceable against a buyer unless the change order also identifies all of the following in writing prior to the commencement of work covered by the new change order:
(i)The scope of work encompassed by the order.
(ii)The amount to be added or subtracted from the contract.
(iii)The effect the order will make in the progress payments or the completion date.
(C)A statement informing the buyer that the contractors failure to comply with the requirements of this paragraph does not preclude the recovery of compensation for work performed based upon legal or equitable remedies designed to prevent unjust enrichment.
(4)A notice with the heading Mechanics Lien Warning written as follows:
MECHANICS LIEN WARNING:
Anyone who helps improve your property, but who is not paid, may record what is called a mechanics lien on your property. A mechanics lien is a claim, like a mortgage or home equity loan, made against your property and recorded with the county recorder.
Even if you pay your contractor in full, unpaid subcontractors, suppliers, and laborers who helped to improve your property may record mechanics liens and sue you in court to foreclose the lien. If a court finds the lien is valid, you could be forced to pay twice or have a court officer sell your home to pay the lien. Liens can also affect your credit.
To preserve their right to record a lien, each subcontractor and material supplier must provide you with a document called a Preliminary Notice. This notice is not a lien. The purpose of the notice is to let you know that the person who sends you the notice has the right to record a lien on your property if they are not paid.
BE CAREFUL. The Preliminary Notice can be sent up to 20 days after the subcontractor starts work or the supplier provides material. This can be a big problem if you pay your contractor before you have received the Preliminary Notices.
You will not get Preliminary Notices from your prime contractor or from laborers who work on your project. The law assumes that you already know they are improving your property.
PROTECT YOURSELF FROM LIENS. You can protect yourself from liens by getting a list from your contractor of all the subcontractors and material suppliers that work on your project. Find out from your contractor when these subcontractors started work and when these suppliers delivered goods or materials. Then wait 20 days, paying attention to the Preliminary Notices you receive.
PAY WITH JOINT CHECKS. One way to protect yourself is to pay with a joint check. When your contractor tells you it is time to pay for the work of a subcontractor or supplier who has provided you with a Preliminary Notice, write a joint check payable to both the contractor and the subcontractor or material supplier.
For other ways to prevent liens, visit CSLBs internet website at www.cslb.ca.gov or call CSLB at 800-321-CSLB (2752).
REMEMBER, IF YOU DO NOTHING, YOU RISK HAVING A LIEN PLACED ON YOUR HOME. This can mean that you may have to pay twice, or face the forced sale of your home to pay what you owe.
(5)The following notice shall be provided in at least 12-point typeface:
Information about the Contractors State License Board (CSLB): CSLB is the state consumer protection agency that licenses and regulates construction contractors.
Contact CSLB for information about the licensed contractor you are considering, including information about disclosable complaints, disciplinary actions, and civil judgments that are reported to CSLB.
Use only licensed contractors. If you file a complaint against a licensed contractor within the legal deadline (usually four years), CSLB has authority to investigate the complaint. If you use an unlicensed contractor, CSLB may not be able to help you resolve your complaint. Your only remedy may be in civil court, and you may be liable for damages arising out of any injuries to the unlicensed contractor or the unlicensed contractors employees.
For more information:
Visit CSLBs internet website at www.cslb.ca.gov
Call CSLB at 800-321-CSLB (2752)
Write CSLB at P.O. Box 26000, Sacramento, CA 95826.
(6)(A)The notice set forth in subparagraph (B) and entitled Five-Day Right to Cancel, or entitled Seven-Day Right to Cancel for contracts with a senior citizen, shall be provided to the buyer unless the contract is:
(i)Negotiated at the contractors place of business.
(ii)Subject to the Seven-Day Right to Cancel, as set forth in paragraph (7).
(iii)Subject to licensure under the Alarm Company Act (Chapter 11.6 (commencing with Section 7590)), provided the alarm company licensee complies with Sections 1689.5, 1689.6, and 1689.7 of the Civil Code, as applicable.
(B)(i)Five-Day Right to Cancel
You, the buyer, have the right to cancel this contract within five business days. You may cancel by emailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the fifth business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received them, goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(ii)References to five and fifth in the notice set forth in clause (i) shall be changed to seven and seventh respectively, for a buyer who is a senior citizen.
(C)The notice required by this paragraph shall comply with all of the following:
(i)The text of the notice is at least 12-point boldface type.
(ii)The notice is in immediate proximity to a space reserved for the owners signature.
(iii)The owner acknowledges receipt of the notice by signing and dating the notice form in the signature space.
(iv)The notice is written in the same language, e.g., Spanish, as that principally used in any oral sales presentation.
(v)The notice may be attached to the contract if the contract includes, in at least 12-point boldface type, a checkbox with one of the following statements, as applicable:
(I)For a contract with a senior citizen: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Seven-Day Right to Cancel.
(II)For all other contracts: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Five-Day Right to Cancel.
(vi)(I)The notice shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation, which also shall be attached to the agreement or offer to purchase and be easily detachable, and which shall contain the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of Cancellation | |
/enter date of transaction/ | |
|---|---|
(Date) | |
You may cancel this transaction, without any penalty or obligation, within five business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram |
to , |
/name of seller/ |
at |
/address of sellers place of business/ |
not later than midnight of . |
(Date) |
I hereby cancel this transaction. |
(Date) |
(Buyers signature) |
(II)The reference to five in the statement set forth in subclause (I) shall be changed to seven for a buyer who is a senior citizen.
(7)(A)The following notice entitled Seven-Day Right to Cancel shall be provided to the buyer for any contract that is written for the repair or restoration of residential premises damaged by any sudden or catastrophic event for which a state of emergency has been declared by the President of the United States or the Governor, or for which a local emergency has been declared by the executive officer or governing body of any city, county, or city and county:
Seven-Day Right to Cancel
You, the buyer, have the right to cancel this contract within seven business days. You may cancel by emailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the seventh business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received them, goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(B)The Seven-Day Right to Cancel notice required by this subdivision shall comply with all of the following:
(i)The text of the notice is at least 12-point boldface type.
(ii)The notice is in immediate proximity to a space reserved for the owners signature.
(iii)The owner acknowledges receipt of the notice by signing and dating the notice form in the signature space.
(iv)The notice is written in the same language, e.g., Spanish, as that principally used in any oral sales presentation.
(v)The notice may be attached to the contract if the contract includes, in at least 12-point boldface type, a checkbox with the following statement: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Seven-Day Right to Cancel.
(vi)The notice shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation, which shall also be attached to the agreement or offer to purchase and be easily detachable, and which shall contain the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of
Cancellation | |
/enter date of transaction/ | |
|---|---|
(Date) | |
You may cancel this transaction, without any penalty or obligation, within seven business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram |
to , |
/name of seller/ |
at |
/address of sellers place of business/ |
not later than midnight of . |
(Date) |
I hereby cancel this transaction. |
(Date) |
(Buyers signature) |
(f)The five-day right to cancel added by the act that amended paragraph (6) of subdivision (e) shall apply to contracts entered into on or after January 1, 2021.
(g)The five-day and seven-day rights to cancel added by the act in the 202324 Regular Session of the Legislature that amended paragraph (6) of subdivision (e) shall apply to contracts entered into on or after January 1, 2025.
SEC. 2.Section 7159.5 of the Business and Professions Code is amended to read:7159.5.This section applies to all home improvement contracts, as defined in Section 7151.2, between an owner or tenant and a contractor, whether a general contractor or a specialty contractor, that is licensed or subject to be licensed pursuant to this chapter with regard to the transaction.
(a)Failure by the licensee or a person subject to be licensed under this chapter, or by their agent or salesperson, to comply with the following provisions is cause for discipline:
(1)The contract shall be in writing and shall include the agreed contract amount in dollars and cents. The contract amount shall include the entire cost of the contract, including profit, labor, and materials, but excluding finance charges.
(2)If there is a separate finance charge between the contractor and the person contracting for home improvement, the finance charge shall be set out separately from the contract amount.
(3)If a downpayment will be charged, the downpayment shall not exceed one thousand dollars ($1,000) or 10 percent of the contract amount, whichever amount is less.
(4)If, in addition to a downpayment, the contract provides for payments to be made prior to completion of the work, the contract shall include a schedule of payments in dollars and cents specifically referencing the amount of work or services to be performed and any materials and equipment to be supplied.
(5)Except for a downpayment, the contractor shall neither request nor accept payment that exceeds the value of the work performed or material delivered. The prohibition prescribed by this paragraph extends to advance payment in whole or in part from any lender or financier for the performance or sale of home improvement goods or services.
(6)Upon any payment by the person contracting for home improvement, and prior to any further payment being made, the contractor shall, if requested, obtain and furnish to the person a full and unconditional release from any potential lien claimant claim or mechanics lien authorized pursuant to Sections 8400 and 8404 of the Civil Code for any portion of the work for which payment has been made. The person contracting for home improvement may withhold all further payments until these releases are furnished.
(7)If the contract provides for a payment of a salespersons commission out of the contract price, that payment shall be made on a pro rata basis in proportion to the schedule of payments made to the contractor by the disbursing party in accordance with paragraph (4).
(8)A contractor furnishing a performance and payment bond, lien and completion bond, or a bond equivalent or joint control approved by the registrar covering full performance and payment is exempt from paragraphs (3), (4), and (5), and need not include, as part of the contract, the statement regarding the downpayment specified in subparagraph (C) of paragraph (8) of subdivision (d) of Section 7159, the details and statement regarding progress payments specified in paragraph (9) of subdivision (d) of Section 7159, or the Mechanics Lien Warning specified in paragraph (4) of subdivision (e) of Section 7159. A contractor furnishing these bonds, bond equivalents, or a joint control approved by the registrar may accept payment prior to completion. If the contract provides for a contractor to furnish joint control, the contractor shall not have any financial or other interest in the joint control. Notwithstanding any other law, a licensee shall be licensed in this state in an active status for not less than two years prior to submitting an Application for Approval of Blanket Performance and Payment Bond as provided in Section 858.2 of Title 16 of the California Code of Regulations as it read on January 1, 2016.
(9)The contractor shall not request or accept full payment from a finance lender, as defined in Section 22009 of the Financial Code, until the contractor has received a written confirmation from the owner acknowledging all of the following:
(A)The home improvement project has been completed in accordance with the contract.
(B)Final approval has been provided by all permitting agencies.
(C)The home improvement is operational.
(b)(1)A violation of paragraph (1), (3), or (5) of subdivision (a) by a licensee or a person subject to be licensed under this chapter, or by their agent or salesperson, is a misdemeanor punishable by a fine of not less than one hundred dollars ($100) nor more than five thousand dollars ($5,000), or by imprisonment in a county jail not exceeding one year, or by both that fine and imprisonment. If a violation occurs in a location damaged by a natural disaster for which a state of emergency is proclaimed by the Governor pursuant to Section 8625 of the Government Code or for which an emergency or major disaster is declared by the President of the United States, the court shall impose the maximum fine.
(2)(A)An indictment or information against a person who is not licensed but who is required to be licensed under this chapter shall be brought, or a criminal complaint filed, for a violation of this section, in accordance with paragraph (4) of subdivision (d) of Section 802 of the Penal Code, within four years from the date of the contract or, if the contract is not reduced to writing, from the date the buyer makes the first payment to the contractor.
(B)An indictment or information against a person who is licensed under this chapter shall be brought, or a criminal complaint filed, for a violation of this section, in accordance with paragraph (2) of subdivision (d) of Section 802 of the Penal Code, within two years from the date of the contract or, if the contract is not reduced to writing, from the date the buyer makes the first payment to the contractor.
(C)The limitations on actions in this subdivision shall not apply to any administrative action filed against a licensed contractor.
(c)(1)Any person who violates this section as part of a plan or scheme to defraud an owner or tenant of a residential or nonresidential structure, including a mobilehome or manufactured home, in connection with the offer or performance of repairs to the structure for damage caused by a natural disaster, shall be ordered by the court to make full restitution to the victim based on the persons ability to pay, defined as the overall capability of the defendant to reimburse the costs, or a portion of the costs, including consideration of, but not limited to, all of the following:
(A)The defendants present financial position.
(B)The defendants reasonably discernible future financial position, provided that the court shall not consider a period of more than one year from the date of the hearing for purposes of determining the reasonably discernible future financial position of the defendant.
(C)The likelihood that the defendant will be able to obtain employment within one year from the date of the hearing.
(D)Any other factor that may bear upon the defendants financial capability to reimburse the county for costs.
(2)In addition to full restitution, and imprisonment authorized by this section, the court may impose a fine of not less than five hundred dollars ($500) nor more than twenty-five thousand dollars ($25,000), based upon the defendants ability to pay. This subdivision applies to natural disasters for which a state of emergency is proclaimed by the Governor pursuant to Section 8625 of the Government Code, or for which an emergency or major disaster is declared by the President of the United States.
(d)This section shall become operative on July 1, 2021.
SEC. 3.Section 1689.6 of the Civil Code is amended to read:1689.6.(a)(1)Except for a contract written pursuant to Section 7151.2 or 7159.10 of the Business and Professions Code, in addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract or offer until midnight of the fifth business day, or until midnight of the seventh business day if the buyer is a senior citizen, after the day on which the buyer signs an agreement or offer to purchase which complies with Section 1689.7.
(2)In addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code until midnight of the fifth business day, or until midnight of the seventh business day if the buyer is a senior citizen, after the buyer receives a signed and dated copy of the contract or offer to purchase that complies with Section 1689.7 of this code.
(3)(A)In addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract or offer to purchase written pursuant to Section 7159.10 of the Business and Professions Code, until the buyer receives a signed and dated copy of a service and repair contract that complies with the contract requirements specified in Section 7159.10 of the Business and Professions Code and the work commences.
(B)For any contract written pursuant to Section 7159.10 of the Business and Professions Code, or otherwise presented to the buyer as a service and repair contract, unless all of the conforming requirements listed under subdivision (a) of that section are met, the requirements set forth under Section 7159 of the Business and Professions Code shall be applicable, regardless of the aggregate contract price, including the right to cancel as set forth under this section.
(4)The five-day right to cancel added by the act that amended paragraphs (1) and (2) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
(5)The five-day and seven-day rights to cancel added by the act amending paragraphs (1) and (2) in the 202324 Regular Session of the Legislature shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.
(b)In addition to any other right to revoke an offer, any buyer has the right to cancel a home solicitation contract or offer for the purchase of a personal emergency response unit until midnight of the seventh business day after the day on which the buyer signs an agreement or offer to purchase which complies with Section 1689.7. This subdivision shall not apply to a personal emergency response unit installed with, and as part of, a home security alarm system subject to the Alarm Company Act (Chapter 11.6 (commencing with Section 7590) of Division 3 of the Business and Professions Code) which has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, which shall instead be subject to subdivision (a).
(c)In addition to any other right to revoke an offer, a buyer has the right to cancel a home solicitation contract or offer for the repair or restoration of residential premises damaged by a disaster that was not void pursuant to Section 1689.14, until midnight of the seventh business day after the buyer signs and dates the contract unless the provisions of Section 1689.15 are applicable.
(d)Cancellation occurs when the buyer gives written notice of cancellation to the seller at the address specified in the agreement or offer.
(e)Notice of cancellation, if given by mail, is effective when deposited in the mail properly addressed with postage prepaid.
(f)Notice of cancellation given by the buyer need not take the particular form as provided with the contract or offer to purchase and, however expressed, is effective if it indicates the intention of the buyer not to be bound by the home solicitation contract or offer.
(g)Personal emergency response unit, for purposes of this section, means an in-home radio transmitter device or two-way radio device generally, but not exclusively, worn on a neckchain, wrist strap, or clipped to clothing, and connected to a telephone line through which a monitoring station is alerted of an emergency and emergency assistance is summoned.
SEC. 4.Section 1689.7 of the Civil Code is amended to read:1689.7.(a)(1)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, in a home solicitation contract or offer, the buyers agreement or offer to purchase shall be written in the same language, e.g., Spanish, as principally used in the oral sales presentation, shall be dated, shall be signed by the buyer, and except as provided in paragraph (2), shall contain in immediate proximity to the space reserved for the buyers signature, a conspicuous statement in a size equal to at least 10-point boldface type, as follows:
(A)For a buyer who is a senior citizen:You, the buyer, may cancel this transaction at any time prior to midnight of the seventh business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(B)For all other buyers:You, the buyer, may cancel this transaction at any time prior to midnight of the fifth business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(2)The statement required pursuant to this subdivision for a home solicitation contract or offer for the purchase of a personal emergency response unit, as defined in Section 1689.6, that is not installed with and as part of a home security alarm system subject to the Alarm Company Act (Chapter 11.6 (commencing with Section 7590) of Division 3 of the Business and Professions Code) that has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, is as follows: You, the buyer, may cancel this transaction at any time prior to midnight of the seventh business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(3)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, the statement required pursuant to this subdivision for the repair or restoration of residential premises damaged by a disaster pursuant to subdivision (c) of Section 1689.6 is as follows:You, the buyer, may cancel this transaction at any time prior to midnight of the seventh business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(4)(A)A home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code shall be written in
the same language, e.g., Spanish, as principally used in the oral sales presentation. The contract, or an attachment to the contract that is subject to Section 7159 of the Business and Professions Code shall include in immediate proximity to the space reserved for the buyers signature, the following statement in a size equal to at least 12-point boldface type, which shall be dated and signed by the buyer:
Five-Day Right to Cancel
You, the buyer, have the right to cancel this contract within five business days. You may cancel by e-mailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the fifth business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received it, any goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so,
then you remain liable for performance of all obligations under the contract.
(B)References to five and fifth in the statement set forth in subparagraph (A) shall be changed to seven and seventh, respectively, for a buyer who is a senior citizen.
(b)The agreement or offer to purchase shall contain on the first page, in a type size no smaller than that generally used in the body of the document, the following: (1) the name and address of the seller to which the notice is to be mailed, and (2) the date the buyer signed the agreement or offer to purchase.
(c)(1)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, or except as provided in subdivision (d), the agreement or offer to purchase shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation which shall be attached to the agreement or offer to purchase and be easily detachable, and which shall contain in type of at least 10-point the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of Cancellation | |
/enter date of transaction/ | |
(Date) | |
You may cancel this transaction, without any penalty or obligation, within five business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
| To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram | |
to/name of seller/, | |
at/address of sellers place of business/ | |
not later than midnight of(Date). | |
I hereby cancel this transaction.(Date) | |
(Buyers signature) |
(2)The reference to five in the statement set forth in paragraph (1) shall be changed to seven for a buyer who is a senior citizen.
(d)Any agreement or offer to purchase a personal emergency response unit, as defined in Section 1689.6, which is not installed with and as part of a home security alarm system subject to the Alarm Company Act which has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, shall be subject to the requirements of subdivision (c), and shall be accompanied by the Notice of Cancellation required by subdivision (c), except that the first paragraph of that notice shall be deleted and replaced with the following paragraph:
You may cancel this transaction, without any penalty or obligation, within seven business days from the above date.
(e)A home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code for the repair or restoration of residential premises damaged by a disaster that is subject to subdivision (c) of Section 1689.6, shall be written in the same language, e.g., Spanish, as principally used in the oral sales presentation. The contract, or an attachment to the contract that is subject to Section 7159 of the Business and Professions Code shall include, in immediate proximity to the space reserved for the buyers signature, the following statement in a size equal to at least 12-point boldface type, which shall be signed and dated by the buyer:
Seven-Day Right to Cancel
You, the buyer, have the right to cancel this contract within seven business days. You may cancel by e-mailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the seventh business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received it, any goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to
the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(f)The seller shall provide the buyer with a copy of the contract or offer to purchase and the attached notice of cancellation, and shall inform the buyer orally of the buyers right to cancel and the requirement that cancellation be in writing, at the time the home solicitation contract or offer is executed.
(g)Until the seller has complied with this section the buyer may cancel the home solicitation contract or offer.
(h)Contract or sale as used in subdivision (c) means home solicitation contract or offer as defined by Section 1689.5.
(i)The five-day right to cancel added by the act that added subparagraph (A) to paragraph (1) and subparagraph (B) to paragraph (4) of subdivision (a), and paragraph (2) to subdivision (c) applies to contracts, or offers to purchase conveyed, entered into, on or after January 1, 2021.
(j)The five-day and seven-day rights to cancel added by the act in the 202324 Regular Session of the Legislature that amended subdivisions (a) and (c) apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.
SEC. 5.Section 1689.13 of the Civil Code is amended to read:1689.13.Sections 1689.5, 1689.6, 1689.7, 1689.10, 1689.12, and 1689.14 do not apply to a contract that meets all of the following requirements:
(a)The contract is initiated by the buyer or the buyers agent or insurance representative.
(b)The contract is executed in connection with making of emergency or immediately necessary repairs that are necessary for the immediate protection of persons or real or personal property.
(c)(1)The buyer gives the seller a separate statement that is dated and signed that describes the situation that requires immediate remedy, and expressly acknowledges and waives the right to cancel the sale within five or seven business days, whichever applies.
(2)The waiver of the five-day right to cancel added by the act that amended paragraph (1) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
(3)The waiver of the five-day and seven-day rights to cancel added by the act in the 202324 Regular Session of the Legislature that amended paragraph (1) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.
SEC. 6.Section 22205 is added to the Financial Code, to read:22205.(a)Home improvement loan means a consumer loan issued by a finance lender subject to this division, the proceeds of which will be used by the borrower to finance a home improvement, as defined in Section 7151 of the Business and Professions Code, or issued disbursed to a contractor in connection with a home improvement solicitation contract, as defined in Section 1689.5 of the Civil Code, to finance a home improvement, as defined in Section 7151.2 7151 of the Business and Professions Code.
(b)Home improvement loan shall not include a PACE assessment, as defined in Section 22015.
SEC. 7.Section 22304.7 is added to the Financial Code, to read:22304.7.(a)(1)Before a consumer executes a contract for a home improvement loan to pay for a home improvement and before the right-to-cancel time period expires for a home improvement contract that is being financed by a home improvement loan, the finance lender shall do all of the following:
(A)Obtain a copy of the home improvement contract for the home improvement that is being financed by the home improvement loan.
(B)Complete and document a telephone call pursuant to paragraphs (2) and (3) to make oral confirmations about all of the following:
(i)All owners of the property have received a copy of the home improvement loan contract, with the key terms completed, the financing estimate and disclosure form required under the federal Truth in Lending Act, and the right to cancel form.
(ii)The key terms of the home improvement loan contract, in plain language, with the consumer on the call or to a verified authorized representative of the consumer on the call. The finance lender shall obtain acknowledgment from the consumer on the call to whom the oral confirmation is given.
(2)(A)At the commencement of the oral confirmation, the finance lender shall ask if the consumer on the call would prefer to communicate during the oral confirmation primarily in a language other than English that is specified in Section 1632 of the Civil Code. If the preferred language is supported by the finance lender, the oral confirmation shall be given in that primary language, except where the consumer on the call chooses to communicate through their own interpreter. If the preferred language is not supported and an interpreter is not chosen by the consumer on the call, the home improvement financing transaction loan contract shall not proceed.
(B)The oral confirmation required pursuant to subparagraph (A) shall include, but is not limited to, all of the following information:
(i)The consumer on the call has the right to have other persons present for the call, and an inquiry as to whether the consumer requests to exercise the right to include anyone else on the call. This shall occur at the onset of the call, after the determination of the preferred language of communication. The contractor or contractor salesperson, or both, for the home improvements being financed by the loan shall not be present during or participate in the call. A third party shall not be allowed to participate in the call unless expressly authorized by the consumer.
(ii)The consumer on the call is informed that they should review the home improvement loan and financing estimate and disclosure form with all other owners of the property.
(iii)The home improvements being installed that are being financed by the home improvement loan, including, but not limited to, the description of the home improvements as described in the home improvement contract.
(iv)The key terms of the home improvement loan.
(v)Confirmation of the consumers gross monthly household income and ability to pay the monthly payment amount and total cost.
(vi)The consumer understands that any estimates of cost savings from the home improvements are not guaranteed and may be unreliable.
(vii)Whether the property will be subject to a financing statement filing requirement, as specified in Section 9501 of the Commercial Code, during the term of the loan contract and that the obligations under the loan contract may be required to be paid in full before the property owner sells or refinances the property.
(3)The finance lender shall maintain a recording of the oral confirmation telephone call for at least five years after the loan term ends and shall make it available to the consumer upon request.
(b)If the oral confirmation required by this section was conducted primarily in a language other than English that is specified in Section 1632 of the Civil Code, the finance lender shall deliver in writing in the language used during the oral confirmation in the disclosures and contract or agreement required by law, including, but not limited to, all of the following:
(1)The loan contract.
(2)The right to cancel form.
(3)The financing estimate and disclosure form required under the federal Truth in Lending Act.
(c)As used in this section:
(1)Home improvement has the same meaning as defined in Section 7151 of the Business and Professions Code.
(2)Home improvement contract has the same meaning as defined in Section 7151.2 of the Business and Professions Code.
(3)Key terms means the terms of the home improvement loan, including what home improvements are being financed, the name of the contractor who will receive the loan proceeds, the loan term or period of time for repayment, total cost, monthly payment amounts, finance charge, and due dates, whether the amount of monthly payments due will change during the term of the loan, annual percentage rate of interest, how late fees may be incurred, how payments more than the minimum payment will be applied, whether there are any prepayment penalties, and when the first payment is due.
(4)Their own interpreter means a person, who is not a minor, who is able to speak fluently and read with full understanding both the English language and any of the languages specified in Section 1632 of the Civil Code, and who is not employed by, and whose services are not made available through, the finance lender or the contractor.
SEC. 8.Section 22304.8 is added to the Financial Code, to read:22304.8.(a)A finance lender that engages in offering or providing a home improvement loan shall make available to the consumer or property owner, or both, upon request, information in the control or possession of the lender concerning the home improvement loan that was provided to the consumer to finance the home improvement contract, including information relating to any transaction, series of transactions, or to the account, including costs, charges, and payment history.
(b)A finance lender shall comply with the requirements of this section for any written request for information from a consumer that includes the name of the consumer, information that enables the lender to identify the consumers account, and states the information the consumer is requesting.
(c)A finance lender shall provide to the consumer or their verified authorized representative, upon request, any of the following documentation:
(1)Financing application executed by consumer.
(2)Financing agreement and disclosures, including all certificates, disclosures, and contracts associated with the account, and including all signed or initialed copies.
(3)A copy of the home improvement contract for the financed work, including all signed copies.
(4)Completion certificates or other evidence that performance of a home improvement is complete or satisfactorily concluded, including all signed copies.
(5)Electronic certificates, including verifications of all signatures that were obtained electronically, electronic signature envelopes, or audit trails.
(6)Documentation of all payments to contractor.
(7)Account history.
(8)Financing estimate and disclosures.
(9)An accounting from date of original transaction to the present.
(10)If secured by a financing statement, as described in Section 9501 of the Commercial Code, the finance lender shall provide that financing statement and the list of collateral or statement of account, or both, under Section 9210 of the Commercial Code.
(11)Recordings of all oral confirmation telephone calls with the consumer.
(d)A finance lender has a duty to maintain each of the records specified in subdivision (c) relating to any transaction for five years from the date that the financed amount is remitted to the contractor, or five years after the loan is repaid in full, whichever is later.
(e)A finance lender, by written notice provided to a consumer, may establish an address that a consumer must use to request information in accordance with the procedures in this section.
(f)No later than 30 business days after the finance lender receives the request for information, the finance lender shall do one of the following:
(1)Provide the consumer with the requested information and contact information, including a telephone number, for further assistance in writing.
(2)Conduct a reasonable search for the requested information and provide the consumer with a written notification that states that the lender has determined that the requested information is not available to the lender. That notification shall also identify the basis for the lenders determination, and provide contact information, including a telephone number, for further assistance.
(g)A finance lender, as a condition of responding to an information request, shall not charge a fee, or require a consumer to make any payment that may be owed on the consumers account, or impose any other requirement.
(h)As used in this section, consumer has the same meaning as defined in Section 4052.
SEC. 9.Section 22332.1 is added to the Financial Code, to read:22332.1.(a)A finance lender who makes a home improvement loan shall not release funds to the home improvement contractor and shall not seek any payment, contractor, other than the downpayment allowed under Section 7159 of the Business and Professions Code, from the property owner until Code or those payments consistent with paragraphs (4) and (5) of subdivision (a) of Section 7159.5 of the Business and Professions Code, unless the property owner has certified orally, by means of a confirmation telephone call, and in writing, by means of a completion certificate call and a written confirmation signed by the property owner, that the home improvements contracted for which the payment is being made have been completed in accordance with the contract, have contract.
(b)Notwithstanding subdivision (a), no more than 85 percent of the funds shall be released to the home improvement contractor, and no payment shall be sought from the consumer, until the home improvements have been given final approval by all permitting agencies, and agencies and are operational. A solar energy system shall not be deemed complete operational until after the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning.
(b)(c)As used in this section,solar energy system has the same meaning as defined in Section 7151 of the Business and Professions Code.
SEC. 10.Section 22332.2 is added to the Financial Code, to read:22332.2.(a)This section applies to finance lenders who make home improvement loans.
(b)In any dispute arising out of a home improvement contract in which the consumer has also obtained a home improvement loan in excess of fifty dollars ($50), the consumer may assert against the finance lender all claims and defenses arising out of the transaction and relating to the contractors failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor, irrespective of whether the contractor acted as the finance lenders agent within the meaning of Section 2295 of the Civil Code.
(c)If there is a dispute as described in subdivision (b), the consumer may withhold payment up to the amount of credit outstanding for the home improvement or services that gave rise to the dispute and any finance or other charges imposed on that amount.
(d)If, in accordance with subdivision (c), the consumer withholds payment of the amount of credit outstanding for the disputed transaction, the finance lender shall not report that amount as delinquent, regardless of the outcome of the dispute.
SEC. 11.No reimbursement is required by this act pursuant to Section 6 of Article XIIIB of the California Constitution because the only costs that may be incurred by a local agency or school district will be incurred because this act creates a new crime or infraction, eliminates a crime or infraction, or changes the penalty for a crime or infraction, within the meaning of Section 17556 of the Government Code, or changes the definition of a crime within the meaning of Section 6 of Article XIIIB of the California Constitution.
(a)(1)This section identifies the projects for which a home improvement contract is required, outlines the contract requirements, and lists the items that shall be included in the contract, or may be provided as an attachment.
(2)This section does not apply to service and repair contracts that are subject to Section 7159.10, if the contract for the applicable services complies with Sections 7159.10 to 7159.14, inclusive.
(3)This section does not apply to the sale, installation, and servicing of a fire alarm sold in conjunction with an alarm system, as defined in Section 7590.1, if all costs attributable to making the fire alarm system operable, including sale and installation costs, do not exceed five hundred dollars ($500), and the licensee complies with the requirements set forth in Section 7159.9.
(4)This section does not apply to any costs associated with monitoring a burglar or fire alarm system.
(5)Failure by the licensee, their agent or salesperson, or by a person subject to be licensed under this chapter, to provide the specified information, notices, and disclosures in the contract, or to otherwise fail to comply with any provision of this section, is cause for discipline.
(b)For purposes of this section, home improvement contract means an agreement, whether oral or written, or contained in one or more documents, between a contractor and an owner or between a contractor and a tenant, regardless of the number of residence or dwelling units contained in the building in which the tenant resides, if the work is to be performed in, to, or upon the residence or dwelling unit of the tenant, for the performance of a home improvement, as defined in Section 7151, and includes all labor, services, and materials to be furnished and performed thereunder, if the aggregate contract price specified in one or more improvement contracts, including all labor, services, and materials to be furnished by the contractor, exceeds five hundred dollars ($500). Home improvement contract also means an agreement, whether oral or written, or contained in one or more documents, between a salesperson, whether or not they are a home improvement salesperson, and an owner or a tenant, regardless of the number of residence or dwelling units contained in the building in which the tenant resides, which provides for the sale, installation, or furnishing of home improvement goods or services.
(c)In addition to the specific requirements listed under this section, every home improvement contract and any person subject to licensure under this chapter or their agent or salesperson shall comply with all of the following:
(1)The writing shall be legible.
(2)Any printed form shall be readable. Unless a larger typeface is specified in this article, text in any printed form shall be in at least 10-point typeface and the headings shall be in at least 10-point boldface type.
(3)(A)Before any work is started, the contractor shall give the buyer a copy of the contract signed and dated by both the contractor and the buyer. The buyers receipt of the copy of the contract initiates the buyers rights to cancel the contract pursuant to Sections 1689.5 to 1689.14, inclusive, of the Civil Code.
(B)The contract shall contain on the first page, in a typeface no smaller than that generally used in the body of the document, both of the following:
(i)The date the buyer signed the contract.
(ii)The name and address of the contractor to which the applicable Notice of Cancellation is to be mailed, immediately preceded by a statement advising the buyer that the Notice of Cancellation may be sent to the contractor at the address noted on the contract.
(4)The contract shall include a statement that, upon satisfactory payment being made for any portion of the work performed, the contractor, prior to any further payment being made, shall furnish to the person contracting for the home improvement or swimming pool work a full and unconditional release from any potential lien claimant claim or mechanics lien authorized pursuant to Sections 8400 and 8404 of the Civil Code for that portion of the work for which payment has been made.
(5)A change-order form for changes or extra work shall be incorporated into the contract and shall become part of the contract only if it is in writing and signed by the parties prior to the commencement of any work covered by a change order.
(6)The contract shall contain, in close proximity to the signatures of the owner and contractor, a notice stating that the owner or tenant has the right to require the contractor to have a performance and payment bond.
(7)If the contract provides for a contractor to furnish joint control, the contractor shall not have any financial or other interest in the joint control.
(8)The provisions of this section are not exclusive and do not relieve the contractor from compliance with any other applicable provision of law.
(d)A home improvement contract and any changes to the contract shall be in writing and signed by the parties to the contract prior to the commencement of work covered by the contract or an applicable change order and, except as provided in paragraph (8) of subdivision (a) of Section 7159.5, shall include or comply with all of the following:
(1)The name, business address, and license number of the contractor.
(2)If applicable, the name and registration number of the home improvement salesperson that solicited or negotiated the contract.
(3)The following heading on the contract form that identifies the type of contract in at least 10-point boldface type: Home Improvement.
(4)The following statement in at least 12-point boldface type: You are entitled to a completely filled in copy of this agreement, signed by both you and the contractor, before any work may be started.
(5)The heading: Contract Price, followed by the amount of the contract in dollars and cents.
(6)If a finance charge will be charged, the heading: Finance Charge, followed by the amount in dollars and cents. The finance charge is to be set out separately from the contract amount.
(7)The heading: Description of the Project and Description of the Significant Materials to be Used and Equipment to be Installed, followed by a description of the project and a description of the significant materials to be used and equipment to be installed. For swimming pools, the project description required under this paragraph also shall include a plan and scale drawing showing the shape, size, dimensions, and the construction and equipment specifications.
(8)If a downpayment will be charged, the details of the downpayment shall be expressed in substantially the following form, and shall include the text of the notice as specified in subparagraph (C):
(A)The heading: Downpayment.
(B)A space where the actual downpayment appears.
(C)The following statement in at least 12-point boldface type:
THE DOWNPAYMENT MAY NOT EXCEED $1,000 OR 10 PERCENT OF THE CONTRACT PRICE, WHICHEVER IS LESS.
(9)If payments, other than the downpayment, are to be made before the project is completed, the details of these payments, known as progress payments, shall be expressed in substantially the following form, and shall include the text of the statement as specified in subparagraph (C):
(A)A schedule of progress payments shall be preceded by the heading: Schedule of Progress Payments.
(B)Each progress payment shall be stated in dollars and cents and specifically reference the amount of work or services to be performed and materials and equipment to be supplied.
(C)The section of the contract reserved for the progress payments shall include the following statement in at least 12-point boldface type:
The schedule of progress payments must specifically describe each phase of work, including the type and amount of work or services scheduled to be supplied in each phase, along with the amount of each proposed progress payment. IT IS AGAINST THE LAW FOR A CONTRACTOR TO COLLECT PAYMENT FOR WORK NOT YET COMPLETED, OR FOR MATERIALS NOT YET DELIVERED. HOWEVER, A CONTRACTOR MAY REQUIRE A DOWNPAYMENT.
(10)The contract shall address the commencement of work to be performed in substantially the following form:
(A)A statement that describes what constitutes substantial commencement of work under the contract.
(B)The heading: Approximate Start Date.
(C)The approximate date on which work will be commenced.
(11)The estimated completion date of the work shall be referenced in the contract in substantially the following form:
(A)The heading: Approximate Completion Date.
(B)The approximate date of completion.
(12)If applicable, the heading: List of Documents to be Incorporated into the Contract, followed by the list of documents incorporated into the contract.
(13)The heading: Note About Extra Work and Change Orders, followed by the following statement:
Extra Work and Change Orders become part of the contract once the order is prepared in writing and signed by the parties prior to the commencement of work covered by the new change order. The order must describe the scope of the extra work or change, the cost to be added or subtracted from the contract, and the effect the order will have on the schedule of progress payments.
(e)Except as provided in paragraph (8) of subdivision (a) of Section 7159.5, all of the following notices shall be provided to the owner as part of the contract form as specified or, if otherwise authorized under this subdivision, may be provided as an attachment to the contract:
(1)A notice concerning commercial general liability insurance. This notice may be provided as an attachment to the contract if the contract includes the following statement: A notice concerning commercial general liability insurance is attached to this contract. The notice shall include the heading Commercial General Liability Insurance (CGL), followed by whichever of the following statements is both relevant and correct:
(A)(The name on the license or This contractor) does not carry commercial general liability insurance.
(B)(The name on the license or This contractor) carries commercial general liability insurance written by (the insurance company). You may call (the insurance company) at __________ ____ to check the contractors insurance coverage.
(C)(The name on the license or This contractor) is self-insured.
(D)(The name on the license or This contractor) is a limited liability company that carries liability insurance or maintains other security as required by law. You may call (the insurance company or trust company or bank) at ____ to check on the contractors insurance coverage or security.
(2)A notice concerning workers compensation insurance. This notice may be provided as an attachment to the contract if the contract includes the statement: A notice concerning workers compensation insurance is attached to this contract. The notice shall include the heading Workers Compensation Insurance followed by whichever of the following statements is correct:
(A)(The name on the license or This contractor) has no employees and is exempt from workers compensation requirements.
(B)(The name on the license or This contractor) carries workers compensation insurance for all employees.
(3)A notice that provides the buyer with the following information about the performance of extra or change-order work:
(A)A statement that the buyer may not require a contractor to perform extra or change-order work without providing written authorization prior to the commencement of work covered by the new change order.
(B)A statement informing the buyer that extra work or a change order is not enforceable against a buyer unless the change order also identifies all of the following in writing prior to the commencement of work covered by the new change order:
(i)The scope of work encompassed by the order.
(ii)The amount to be added or subtracted from the contract.
(iii)The effect the order will make in the progress payments or the completion date.
(C)A statement informing the buyer that the contractors failure to comply with the requirements of this paragraph does not preclude the recovery of compensation for work performed based upon legal or equitable remedies designed to prevent unjust enrichment.
(4)A notice with the heading Mechanics Lien Warning written as follows:
MECHANICS LIEN WARNING:
Anyone who helps improve your property, but who is not paid, may record what is called a mechanics lien on your property. A mechanics lien is a claim, like a mortgage or home equity loan, made against your property and recorded with the county recorder.
Even if you pay your contractor in full, unpaid subcontractors, suppliers, and laborers who helped to improve your property may record mechanics liens and sue you in court to foreclose the lien. If a court finds the lien is valid, you could be forced to pay twice or have a court officer sell your home to pay the lien. Liens can also affect your credit.
To preserve their right to record a lien, each subcontractor and material supplier must provide you with a document called a Preliminary Notice. This notice is not a lien. The purpose of the notice is to let you know that the person who sends you the notice has the right to record a lien on your property if they are not paid.
BE CAREFUL. The Preliminary Notice can be sent up to 20 days after the subcontractor starts work or the supplier provides material. This can be a big problem if you pay your contractor before you have received the Preliminary Notices.
You will not get Preliminary Notices from your prime contractor or from laborers who work on your project. The law assumes that you already know they are improving your property.
PROTECT YOURSELF FROM LIENS. You can protect yourself from liens by getting a list from your contractor of all the subcontractors and material suppliers that work on your project. Find out from your contractor when these subcontractors started work and when these suppliers delivered goods or materials. Then wait 20 days, paying attention to the Preliminary Notices you receive.
PAY WITH JOINT CHECKS. One way to protect yourself is to pay with a joint check. When your contractor tells you it is time to pay for the work of a subcontractor or supplier who has provided you with a Preliminary Notice, write a joint check payable to both the contractor and the subcontractor or material supplier.
For other ways to prevent liens, visit CSLBs internet website at www.cslb.ca.gov or call CSLB at 800-321-CSLB (2752).
REMEMBER, IF YOU DO NOTHING, YOU RISK HAVING A LIEN PLACED ON YOUR HOME. This can mean that you may have to pay twice, or face the forced sale of your home to pay what you owe.
(5)The following notice shall be provided in at least 12-point typeface:
Information about the Contractors State License Board (CSLB): CSLB is the state consumer protection agency that licenses and regulates construction contractors.
Contact CSLB for information about the licensed contractor you are considering, including information about disclosable complaints, disciplinary actions, and civil judgments that are reported to CSLB.
Use only licensed contractors. If you file a complaint against a licensed contractor within the legal deadline (usually four years), CSLB has authority to investigate the complaint. If you use an unlicensed contractor, CSLB may not be able to help you resolve your complaint. Your only remedy may be in civil court, and you may be liable for damages arising out of any injuries to the unlicensed contractor or the unlicensed contractors employees.
For more information:
Visit CSLBs internet website at www.cslb.ca.gov
Call CSLB at 800-321-CSLB (2752)
Write CSLB at P.O. Box 26000, Sacramento, CA 95826.
(6)(A)The notice set forth in subparagraph (B) and entitled Three-Day Five-Day Right to Cancel, or entitled Five-Day Seven-Day Right to Cancel for contracts with a senior citizen, shall be provided to the buyer unless the contract is:
(i)Negotiated at the contractors place of business.
(ii)Subject to the Seven-Day Right to Cancel, as set forth in paragraph (7).
(iii)Subject to licensure under the Alarm Company Act (Chapter 11.6 (commencing with Section 7590)), provided the alarm company licensee complies with Sections 1689.5, 1689.6, and 1689.7 of the Civil Code, as applicable.
(B)(i)Three-Day Five-Day Right to Cancel
You, the buyer, have the right to cancel this contract within three five business days. You may cancel by emailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the third fifth business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received them, goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(ii)References to three five and third fifth in the notice set forth in clause (i) shall be changed to five seven and fifth, seventh respectively, for a buyer who is a senior citizen.
(C)The notice required by this paragraph shall comply with all of the following:
(i)The text of the notice is at least 12-point boldface type.
(ii)The notice is in immediate proximity to a space reserved for the owners signature.
(iii)The owner acknowledges receipt of the notice by signing and dating the notice form in the signature space.
(iv)The notice is written in the same language, e.g., Spanish, as that principally used in any oral sales presentation.
(v)The notice may be attached to the contract if the contract includes, in at least 12-point boldface type, a checkbox with one of the following statements, as applicable:
(I)For a contract with a senior citizen: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Five-Day Seven-Day Right to Cancel.
(II)For all other contracts: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Three-Day Five-Day Right to Cancel.
(vi)(I)The notice shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation, which also shall be attached to the agreement or offer to purchase and be easily detachable, and which shall contain the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of Cancellation | |
/enter date of transaction/ | |
|---|---|
(Date) | |
You may cancel this transaction, without any penalty or obligation, within three five business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram |
to , |
/name of seller/ |
at |
/address of sellers place of business/ |
not later than midnight of . |
(Date) |
I hereby cancel this transaction. |
(Date) |
(Buyers signature) |
(II)The reference to three five in the statement set forth in subclause (I) shall be changed to five seven for a buyer who is a senior citizen.
(7)(A)The following notice entitled Seven-Day Right to Cancel shall be provided to the buyer for any contract that is written for the repair or restoration of residential premises damaged by any sudden or catastrophic event for which a state of emergency has been declared by the President of the United States or the Governor, or for which a local emergency has been declared by the executive officer or governing body of any city, county, or city and county:
Seven-Day Right to Cancel
You, the buyer, have the right to cancel this contract within seven business days. You may cancel by emailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the seventh business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received them, goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation, you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(B)The Seven-Day Right to Cancel notice required by this subdivision shall comply with all of the following:
(i)The text of the notice is at least 12-point boldface type.
(ii)The notice is in immediate proximity to a space reserved for the owners signature.
(iii)The owner acknowledges receipt of the notice by signing and dating the notice form in the signature space.
(iv)The notice is written in the same language, e.g., Spanish, as that principally used in any oral sales presentation.
(v)The notice may be attached to the contract if the contract includes, in at least 12-point boldface type, a checkbox with the following statement: The law requires that the contractor give you a notice explaining your right to cancel. Initial the checkbox if the contractor has given you a Notice of the Seven-Day Right to Cancel.
(vi)The notice shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation, which shall also be attached to the agreement or offer to purchase and be easily detachable, and which shall contain the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of Cancellation | |
/enter date of transaction/ | |
|---|---|
(Date) | |
You may cancel this transaction, without any penalty or obligation, within seven business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram |
to , |
/name of seller/ |
at |
/address of sellers place of business/ |
not later than midnight of . |
(Date) |
I hereby cancel this transaction. |
(Date) |
(Buyers signature) |
(f)The five-day right to cancel added by the act that amended paragraph (6) of subdivision (e) shall apply to contracts entered into on or after January 1, 2021.
(g)The five-day and seven-day rights to cancel added by the act in the 202324 Regular Session of the Legislature that amended paragraph (6) of subdivision (e) shall apply to contracts entered into on or after January 1, 2025.
SEC. 2.Section 7159.5 of the Business and Professions Code is amended to read:7159.5.This section applies to all home improvement contracts, as defined in Section 7151.2, between an owner or tenant and a contractor, whether a general contractor or a specialty contractor, that is licensed or subject to be licensed pursuant to this chapter with regard to the transaction.
(a)Failure by the licensee or a person subject to be licensed under this chapter, or by their agent or salesperson, to comply with the following provisions is cause for discipline:
(1)The contract shall be in writing and shall include the agreed contract amount in dollars and cents. The contract amount shall include the entire cost of the contract, including profit, labor, and materials, but excluding finance charges.
(2)If there is a separate finance charge between the contractor and the person contracting for home improvement, the finance charge shall be set out separately from the contract amount.
(3)If a downpayment will be charged, the downpayment shall not exceed one thousand dollars ($1,000) or 10 percent of the contract amount, whichever amount is less.
(4)If, in addition to a downpayment, the contract provides for payments to be made prior to completion of the work, the contract shall include a schedule of payments in dollars and cents specifically referencing the amount of work or services to be performed and any materials and equipment to be supplied.
(5)Except for a downpayment, the contractor shall neither request nor accept payment that exceeds the value of the work performed or material delivered. The prohibition prescribed by this paragraph extends to advance payment in whole or in part from any lender or financier for the performance or sale of home improvement goods or services.
(6)Upon any payment by the person contracting for home improvement, and prior to any further payment being made, the contractor shall, if requested, obtain and furnish to the person a full and unconditional release from any potential lien claimant claim or mechanics lien authorized pursuant to Sections 8400 and 8404 of the Civil Code for any portion of the work for which payment has been made. The person contracting for home improvement may withhold all further payments until these releases are furnished.
(7)If the contract provides for a payment of a salespersons commission out of the contract price, that payment shall be made on a pro rata basis in proportion to the schedule of payments made to the contractor by the disbursing party in accordance with paragraph (4).
(8)A contractor furnishing a performance and payment bond, lien and completion bond, or a bond equivalent or joint control approved by the registrar covering full performance and payment is exempt from paragraphs (3), (4), and (5), and need not include, as part of the contract, the statement regarding the downpayment specified in subparagraph (C) of paragraph (8) of subdivision (d) of Section 7159, the details and statement regarding progress payments specified in paragraph (9) of subdivision (d) of Section 7159, or the Mechanics Lien Warning specified in paragraph (4) of subdivision (e) of Section 7159. A contractor furnishing these bonds, bond equivalents, or a joint control approved by the registrar may accept payment prior to completion. If the contract provides for a contractor to furnish joint control, the contractor shall not have any financial or other interest in the joint control. Notwithstanding any other law, a licensee shall be licensed in this state in an active status for not less than two years prior to submitting an Application for Approval of Blanket Performance and Payment Bond as provided in Section 858.2 of Title 16 of the California Code of Regulations as it read on January 1, 2016.
(9)The contractor shall not request or accept full payment from a finance lender, as defined in Section 22009 of the Financial Code, until the contractor has received a written confirmation from the owner acknowledging all of the following:
(A)The home improvement project has been completed in accordance with the contract.
(B)Final approval has been provided by all permitting agencies.
(C)The home improvement is operational.
(b)(1)A violation of paragraph (1), (3), or (5) of subdivision (a) by a licensee or a person subject to be licensed under this chapter, or by their agent or salesperson, is a misdemeanor punishable by a fine of not less than one hundred dollars ($100) nor more than five thousand dollars ($5,000), or by imprisonment in a county jail not exceeding one year, or by both that fine and imprisonment. If a violation occurs in a location damaged by a natural disaster for which a state of emergency is proclaimed by the Governor pursuant to Section 8625 of the Government Code or for which an emergency or major disaster is declared by the President of the United States, the court shall impose the maximum fine.
(2)(A)An indictment or information against a person who is not licensed but who is required to be licensed under this chapter shall be brought, or a criminal complaint filed, for a violation of this section, in accordance with paragraph (4) of subdivision (d) of Section 802 of the Penal Code, within four years from the date of the contract or, if the contract is not reduced to writing, from the date the buyer makes the first payment to the contractor.
(B)An indictment or information against a person who is licensed under this chapter shall be brought, or a criminal complaint filed, for a violation of this section, in accordance with paragraph (2) of subdivision (d) of Section 802 of the Penal Code, within two years from the date of the contract or, if the contract is not reduced to writing, from the date the buyer makes the first payment to the contractor.
(C)The limitations on actions in this subdivision shall not apply to any administrative action filed against a licensed contractor.
(c)(1)Any person who violates this section as part of a plan or scheme to defraud an owner or tenant of a residential or nonresidential structure, including a mobilehome or manufactured home, in connection with the offer or performance of repairs to the structure for damage caused by a natural disaster, shall be ordered by the court to make full restitution to the victim based on the persons ability to pay, defined as the overall capability of the defendant to reimburse the costs, or a portion of the costs, including consideration of, but not limited to, all of the following:
(A)The defendants present financial position.
(B)The defendants reasonably discernible future financial position, provided that the court shall not consider a period of more than one year from the date of the hearing for purposes of determining the reasonably discernible future financial position of the defendant.
(C)The likelihood that the defendant will be able to obtain employment within one year from the date of the hearing.
(D)Any other factor that may bear upon the defendants financial capability to reimburse the county for costs.
(2)In addition to full restitution, and imprisonment authorized by this section, the court may impose a fine of not less than five hundred dollars ($500) nor more than twenty-five thousand dollars ($25,000), based upon the defendants ability to pay. This subdivision applies to natural disasters for which a state of emergency is proclaimed by the Governor pursuant to Section 8625 of the Government Code, or for which an emergency or major disaster is declared by the President of the United States.
(d)This section shall become operative on July 1, 2021.
SEC. 3.Section 1689.6 of the Civil Code is amended to read:1689.6.(a)(1)Except for a contract written pursuant to Section 7151.2 or 7159.10 of the Business and Professions Code, in addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract or offer until midnight of the third fifth business day, or until midnight of the fifth seventh business day if the buyer is a senior citizen, after the day on which the buyer signs an agreement or offer to purchase which complies with Section 1689.7.
(2)In addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code until midnight of the third fifth business day, or until midnight of the fifth seventh business day if the buyer is a senior citizen, after the buyer receives a signed and dated copy of the contract or offer to purchase that complies with Section 1689.7 of this code.
(3)(A)In addition to any other right to revoke an offer, the buyer has the right to cancel a home solicitation contract or offer to purchase written pursuant to Section 7159.10 of the Business and Professions Code, until the buyer receives a signed and dated copy of a service and repair contract that complies with the contract requirements specified in Section 7159.10 of the Business and Professions Code and the work commences.
(B)For any contract written pursuant to Section 7159.10 of the Business and Professions Code, or otherwise presented to the buyer as a service and repair contract, unless all of the conforming requirements listed under subdivision (a) of that section are met, the requirements set forth under Section 7159 of the Business and Professions Code shall be applicable, regardless of the aggregate contract price, including the right to cancel as set forth under this section.
(4)The five-day right to cancel added by the act that amended paragraphs (1) and (2) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
(5)The five-day and seven-day rights to cancel added by the act amending paragraphs (1) and (2) in the 202324 Regular Session of the Legislature shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.
(b)In addition to any other right to revoke an offer, any buyer has the right to cancel a home solicitation contract or offer for the purchase of a personal emergency response unit until midnight of the seventh business day after the day on which the buyer signs an agreement or offer to purchase which complies with Section 1689.7. This subdivision shall not apply to a personal emergency response unit installed with, and as part of, a home security alarm system subject to the Alarm Company Act (Chapter 11.6 (commencing with Section 7590) of Division 3 of the Business and Professions Code) which has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, which shall instead be subject to subdivision (a).
(c)In addition to any other right to revoke an offer, a buyer has the right to cancel a home solicitation contract or offer for the repair or restoration of residential premises damaged by a disaster that was not void pursuant to Section 1689.14, until midnight of the seventh business day after the buyer signs and dates the contract unless the provisions of Section 1689.15 are applicable.
(d)Cancellation occurs when the buyer gives written notice of cancellation to the seller at the address specified in the agreement or offer.
(e)Notice of cancellation, if given by mail, is effective when deposited in the mail properly addressed with postage prepaid.
(f)Notice of cancellation given by the buyer need not take the particular form as provided with the contract or offer to purchase and, however expressed, is effective if it indicates the intention of the buyer not to be bound by the home solicitation contract or offer.
(g)Personal emergency response unit, for purposes of this section, means an in-home radio transmitter device or two-way radio device generally, but not exclusively, worn on a neckchain, wrist strap, or clipped to clothing, and connected to a telephone line through which a monitoring station is alerted of an emergency and emergency assistance is summoned.
SEC. 4.Section 1689.7 of the Civil Code is amended to read:1689.7.(a)(1)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, in a home solicitation contract or offer, the buyers agreement or offer to purchase shall be written in the same language, e.g., Spanish, as principally used in the oral sales presentation, shall be dated, shall be signed by the buyer, and except as provided in paragraph (2), shall contain in immediate proximity to the space reserved for the buyers signature, a conspicuous statement in a size equal to at least 10-point boldface type, as follows:
(A)For a buyer who is a senior citizen:You, the buyer, may cancel this transaction at any time prior to midnight of the fifth seventh business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(B)For all other buyers:You, the buyer, may cancel this transaction at any time prior to midnight of the third fifth business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(2)The statement required pursuant to this subdivision for a home solicitation contract or offer for the purchase of a personal emergency response unit, as defined in Section 1689.6, that is not installed with and as part of a home security alarm system subject to the Alarm Company Act (Chapter 11.6 (commencing with Section 7590) of Division 3 of the Business and Professions Code) that has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, is as follows: You, the buyer, may cancel this transaction at any time prior to midnight of the seventh business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(3)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, the statement required pursuant to this subdivision for the repair or restoration of residential premises damaged by a disaster pursuant to subdivision (c) of Section 1689.6 is as follows:You, the buyer, may cancel this transaction at any time prior to midnight of the seventh business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.
(4)(A)A home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code shall be written in
the same language, e.g., Spanish, as principally used in the oral sales presentation. The contract, or an attachment to the contract that is subject to Section 7159 of the Business and Professions Code shall include in immediate proximity to the space reserved for the buyers signature, the following statement in a size equal to at least 12-point boldface type, which shall be dated and signed by the buyer:
Three-Day Five-Day Right to Cancel
You, the buyer, have the right to cancel this contract within three five business days. You may cancel by e-mailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the third fifth business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received it, any goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation,
you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(B)References to three five and third fifth in the statement set forth in subparagraph (A) shall be changed to five seven and fifth, seventh, respectively, for a buyer who is a senior citizen.
(b)The agreement or offer to purchase shall contain on the first page, in a type size no smaller than that generally used in the body of the document, the following: (1) the name and address of the seller to which the notice is to be mailed, and (2) the date the buyer signed the agreement or offer to purchase.
(c)(1)Except for contracts written pursuant to Sections 7151.2 and 7159.10 of the Business and Professions Code, or except as provided in subdivision (d), the agreement or offer to purchase shall be accompanied by a completed form in duplicate, captioned Notice of Cancellation which shall be attached to the agreement or offer to purchase and be easily detachable, and which shall contain in type of at least 10-point the following statement written in the same language, e.g., Spanish, as used in the contract:
Notice of Cancellation | |
/enter date of transaction/ | |
(Date) | |
You may cancel this transaction, without any penalty or obligation, within three five business days from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be canceled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.
| To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram | |
to/name of seller/, | |
at/address of sellers place of business/ | |
not later than midnight of(Date). | |
I hereby cancel this transaction.(Date) | |
(Buyers signature) |
(2)The reference to three five in the statement set forth in paragraph (1) shall be changed to five seven for a buyer who is a senior citizen.
(d)Any agreement or offer to purchase a personal emergency response unit, as defined in Section 1689.6, which is not installed with and as part of a home security alarm system subject to the Alarm Company Act which has two or more stationary protective devices used to enunciate an intrusion or fire and is installed by an alarm company operator operating under a current license issued pursuant to the Alarm Company Act, shall be subject to the requirements of subdivision (c), and shall be accompanied by the Notice of Cancellation required by subdivision (c), except that the first paragraph of that notice shall be deleted and replaced with the following paragraph:
You may cancel this transaction, without any penalty or obligation, within seven business days from the above date.
(e)A home solicitation contract written pursuant to Section 7151.2 of the Business and Professions Code for the repair or restoration of residential premises damaged by a disaster that is subject to subdivision (c) of Section 1689.6, shall be written in the same language, e.g., Spanish, as principally used in the oral sales presentation. The contract, or an attachment to the contract that is subject to Section 7159 of the Business and Professions Code shall include, in immediate proximity to the space reserved for the buyers signature, the following statement in a size equal to at least 12-point boldface type, which shall be signed and dated by the buyer:
Seven-Day Right to Cancel
You, the buyer, have the right to cancel this contract within seven business days. You may cancel by e-mailing, mailing, faxing, or delivering a written notice to the contractor at the contractors place of business by midnight of the seventh business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.
If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received it, any goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractors instructions on how to return the goods at the contractors expense and risk. If you do make the goods available to the contractor and the contractor does not pick them up within 20 days of the date of your notice of cancellation,
you may keep them without any further obligation. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract.
(f)The seller shall provide the buyer with a copy of the contract or offer to purchase and the attached notice of cancellation, and shall inform the buyer orally of the buyers right to cancel and the requirement that cancellation be in writing, at the time the home solicitation contract or offer is executed.
(g)Until the seller has complied with this section the buyer may cancel the home solicitation contract or offer.
(h)Contract or sale as used in subdivision (c) means home solicitation contract or offer as defined by Section 1689.5.
(i)The five-day right to cancel added by the act that added subparagraph (A) to paragraph (1) and subparagraph (B) to paragraph (4) of subdivision (a), and paragraph (2) to subdivision (c) applies to contracts, or offers to purchase conveyed, entered into, on or after January 1, 2021.
(j)The five-day and seven-day rights to cancel added by the act in the 202324 Regular Session of the Legislature that amended subdivisions (a) and (c) apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.
SEC. 5.Section 1689.13 of the Civil Code is amended to read:1689.13.Sections 1689.5, 1689.6, 1689.7, 1689.10, 1689.12, and 1689.14 do not apply to a contract that meets all of the following requirements:
(a)The contract is initiated by the buyer or the buyers agent or insurance representative.
(b)The contract is executed in connection with making of emergency or immediately necessary repairs that are necessary for the immediate protection of persons or real or personal property.
(c)(1)The buyer gives the seller a separate statement that is dated and signed that describes the situation that requires immediate remedy, and expressly acknowledges and waives the right to cancel the sale within three, five, five or seven business days, whichever applies.
(2)The waiver of the five-day right to cancel added by the act that amended paragraph (1) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2021.
(3)The waiver of the five-day and seven-day rights to cancel added by the act in the 202324 Regular Session of the Legislature that amended paragraph (1) shall apply to contracts entered into, or offers to purchase conveyed, on or after January 1, 2025.
SEC. 6.Section 22205 is added to the Financial Code, to read:22205.Home improvement loan means a consumer loan issued by a finance lender subject to this division, the proceeds of which will be used by the borrower to finance a home improvement, as defined in Section 7151 of the Business and Professions Code, or issued to a contractor in connection with a home improvement contract, as defined in Section 7151.2 of the Business and Professions Code.
SEC. 7.Section 22304.7 is added to the Financial Code, to read:22304.7.(a)(1)Before a consumer executes a contract for a loan to pay for a home improvement and before the right-to-cancel time period expires for a home improvement contract that is being financed by a home improvement loan, the finance lender shall do all of the following:
(A)Obtain a copy of the home improvement contract for the home improvement that is being financed by the loan.
(B)Complete and document a telephone call pursuant to paragraphs (2) and (3) to make oral confirmations about all of the following:
(i)All owners of the property have received a copy of the loan contract, with the key terms completed, the financing estimate and disclosure form required under the federal Truth in Lending Act, and the right to cancel form.
(ii)The key terms of the loan contract, in plain language, with the consumer on the call or to a verified authorized representative of the consumer on the call. The finance lender shall obtain acknowledgment from the consumer on the call to whom the oral confirmation is given.
(2)(A)At the commencement of the oral confirmation, the finance lender shall ask if the consumer on the call would prefer to communicate during the oral confirmation primarily in a language other than English that is specified in Section 1632 of the Civil Code. If the preferred language is supported by the finance lender, the oral confirmation shall be given in that primary language, except where the consumer on the call chooses to communicate through their own interpreter. If the preferred language is not supported and an interpreter is not chosen by the consumer on the call, the home improvement financing transaction shall not proceed.
(B)The oral confirmation required pursuant to subparagraph (A) shall include, but is not limited to, all of the following information:
(i)The consumer on the call has the right to have other persons present for the call, and an inquiry as to whether the consumer requests to exercise the right to include anyone else on the call. This shall occur at the onset of the call, after the determination of the preferred language of communication. The contractor or contractor salesperson, or both, for the home improvements being financed by the loan shall not be present during or participate in the call. A third party shall not be allowed to participate in the call unless expressly authorized by the consumer.
(ii)The consumer on the call is informed that they should review the home improvement loan and financing estimate and disclosure form with all other owners of the property.
(iii)The home improvements being installed that are being financed by the home improvement loan, including, but not limited to, the description of the home improvements as described in the home improvement contract.
(iv)The key terms of the home improvement loan.
(v)Confirmation of the consumers gross monthly household income and ability to pay the monthly payment amount and total cost.
(vi)The consumer understands that any estimates of cost savings from the home improvements are not guaranteed and may be unreliable.
(vii)Whether the property will be subject to a financing statement filing requirement, as specified in Section 9501 of the Commercial Code, during the term of the loan contract and that the obligations under the loan contract may be required to be paid in full before the property owner sells or refinances the property.
(3)The finance lender shall maintain a recording of the oral confirmation telephone call for at least five years after the loan term ends and shall make it available to the consumer upon request.
(b)If the oral confirmation required by this section was conducted primarily in a language other than English that is specified in Section 1632 of the Civil Code, the finance lender shall deliver in writing in the language used during the oral confirmation in the disclosures and contract or agreement required by law, including, but not limited to, all of the following:
(1)The loan contract.
(2)The right to cancel form.
(3)The financing estimate and disclosure form required under the federal Truth in Lending Act.
(c)As used in this section:
(1)Home improvement has the same meaning as defined in Section 7151 of the Business and Professions Code.
(2)Home improvement contract has the same meaning as defined in Section 7151.2 of the Business and Professions Code.
(3)Key terms means the terms of the home improvement loan, including what home improvements are being financed, the name of the contractor who will receive the loan proceeds, the loan term or period of time for repayment, total cost, monthly payment amounts, finance charge, and due dates, whether the amount of monthly payments due will change during the term of the loan, annual percentage rate of interest, how late fees may be incurred, how payments more than the minimum payment will be applied, whether there are any prepayment penalties, and when the first payment is due.
(4)Their own interpreter means a person, who is not a minor, who is able to speak fluently and read with full understanding both the English language and any of the languages specified in Section 1632 of the Civil Code, and who is not employed by, and whose services are not made available through, the finance lender or the contractor.
SEC. 8.Section 22304.8 is added to the Financial Code, to read:22304.8.(a)A finance lender that engages in offering or providing a home improvement loan shall make available to the consumer or property owner, or both, upon request, information in the control or possession of the lender concerning the home improvement loan that was provided to the consumer to finance the home improvement contract, including information relating to any transaction, series of transactions, or to the account, including costs, charges, and payment history.
(b)A finance lender shall comply with the requirements of this section for any written request for information from a consumer that includes the name of the consumer, information that enables the lender to identify the consumers account, and states the information the consumer is requesting.
(c)A finance lender shall provide to the consumer or their verified authorized representative, upon request, any of the following documentation:
(1)Financing application executed by consumer.
(2)Financing agreement and disclosures, including all certificates, disclosures, and contracts associated with the account, and including all signed or initialed copies.
(3)A copy of the home improvement contract for the financed work, including all signed copies.
(4)Completion certificates or other evidence that performance of a home improvement is complete or satisfactorily concluded, including all signed copies.
(5)Electronic certificates, including verifications of all signatures that were obtained electronically, electronic signature envelopes, or audit trails.
(6)Documentation of all payments to contractor.
(7)Account history.
(8)Financing estimate and disclosures.
(9)An accounting from date of original transaction to the present.
(10)If secured by a financing statement, as described in Section 9501 of the Commercial Code, the finance lender shall provide that financing statement and the list of collateral or statement of account, or both, under Section 9210 of the Commercial Code.
(11)Recordings of all oral confirmation telephone calls with the consumer.
(d)A finance lender has a duty to maintain each of the records specified in subdivision (c) relating to any transaction for five years from the date that the financed amount is remitted to the contractor, or five years after the loan is repaid in full, whichever is later.
(e)A finance lender, by written notice provided to a consumer, may establish an address that a consumer must use to request information in accordance with the procedures in this section.
(f)No later than 30 business days after the finance lender receives the request for information, the finance lender shall do one of the following:
(1)Provide the consumer with the requested information and contact information, including a telephone number, for further assistance in writing.
(2)Conduct a reasonable search for the requested information and provide the consumer with a written notification that states that the lender has determined that the requested information is not available to the lender. That notification shall also identify the basis for the lenders determination, and provide contact information, including a telephone number, for further assistance.
(g)A finance lender, as a condition of responding to an information request, shall not charge a fee, or require a consumer to make any payment that may be owed on the consumers account, or impose any other requirement.
(h)As used in this section, consumer has the same meaning as defined in Section 4052.
SEC. 9.Section 22332.1 is added to the Financial Code, to read:22332.1.(a)A finance lender who makes a home improvement loan shall not release funds to the home improvement contractor and shall not seek any payment, other than the downpayment allowed under Section 7159 of the Business and Professions Code, from the property owner until the property owner has certified orally, by means of a confirmation telephone call, and in writing, by means of a completion certificate signed by the property owner, that the home improvements contracted for have been completed in accordance with the contract, have been given final approval by all permitting agencies, and are operational. A solar energy system shall not be deemed complete until after the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning.
(b)As used in this section,solar energy system has the same meaning as defined in Section 7151 of the Business and Professions Code.
SEC. 10.Section 22332.2 is added to the Financial Code, to read:22332.2.(a)This section applies to finance lenders who make home improvement loans.
(b)In any dispute arising out of a home improvement contract in which the consumer has also obtained a home improvement loan in excess of fifty dollars ($50), the consumer may assert against the finance lender all claims and defenses arising out of the transaction and relating to the contractors failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor, irrespective of whether the contractor acted as the finance lenders agent within the meaning of Section 2295 of the Civil Code.
(c)If there is a dispute as described in subdivision (b), the consumer may withhold payment up to the amount of credit outstanding for the home improvement or services that gave rise to the dispute and any finance or other charges imposed on that amount.
(d)If, in accordance with subdivision (c), the consumer withholds payment of the amount of credit outstanding for the disputed transaction, the finance lender shall not report that amount as delinquent, regardless of the outcome of the dispute.
SEC. 11.No reimbursement is required by this act pursuant to Section 6 of Article XIIIB of the California Constitution because the only costs that may be incurred by a local agency or school district will be incurred because this act creates a new crime or infraction, eliminates a crime or infraction, or changes the penalty for a crime or infraction, within the meaning of Section 17556 of the Government Code, or changes the definition of a crime within the meaning of Section 6 of Article XIIIB of the California Constitution.
SECTION 1.Section 22100 of the Financial Code is amended to read:22100.(a)A person shall not engage in the business of a finance lender or broker without obtaining a license from the commissioner.(b)A licensee engaging in the business of making or brokering residential mortgage loans shall require that every mortgage loan originator employed or compensated by that licensee obtains and maintains a mortgage loan originator license from the commissioner under this division or Division 20 (commencing with Section 50000), or has first obtained a license endorsement from the Real Estate Commissioner pursuant to Article 2.1 (commencing with Section 10166.01) of Chapter 3 of Part 1 of Division 4 of the Business and Professions Code.(c)A finance lender or broker shall not employ a mortgage loan originator whose license or license endorsement has lapsed.(d)A finance lender or broker may not make or broker a residential mortgage loan unless that loan is offered by, negotiated by, or applied for through a licensed mortgage loan originator.(e)Every licensee engaged in the business of making or brokering residential mortgage loans and every mortgage loan originator licensed under this division shall register with and maintain a valid unique identifier issued by the Nationwide Mortgage Licensing System and Registry.(f)An individual shall not engage in the business of a mortgage loan originator with respect to any dwelling located in this state without first obtaining and maintaining annually a license in accordance with the requirements of this division and any rules promulgated by the commissioner under this chapter.(g)A registered mortgage loan originator, as defined in subdivision (c) of Section 22013, is exempt from licensure under this section when he or she is employed by:(1)A depository institution.(2)A subsidiary of a depository institution that is owned and controlled by a depository institution and regulated by a federal banking agency.(3)An institution regulated by the Farm Credit Administration.(a)No A person shall not engage in the business of a finance lender or broker without obtaining a license from the commissioner.
(b)Every A licensee engaging in the business of making or brokering residential mortgage loans shall require that every mortgage loan originator employed or compensated by that licensee obtains and maintains a mortgage loan originator license from the commissioner under this division or Division 20 (commencing with Section 50000), or has first obtained a license endorsement from the Commissioner of Real Estate Real Estate Commissioner pursuant to Article 2.1 (commencing with Section 10166.01) of Chapter 3 of Part 1 of Division 4 of the Business and Professions Code.
(c)A finance lender or broker shall not employ a mortgage loan originator whose license or license endorsement has lapsed.
(d)A finance lender or broker may not make or broker a residential mortgage loan unless that loan is offered by, negotiated by, or applied for through a licensed mortgage loan originator.
(e)Every licensee engaged in the business of making or brokering residential mortgage loans and every mortgage loan originator licensed under this division shall register with and maintain a valid unique identifier issued by the Nationwide Mortgage Licensing System and Registry.
(f)An individual shall not engage in the business of a mortgage loan originator with respect to any dwelling located in this state without first obtaining and maintaining annually a license in accordance with the requirements of this division and any rules promulgated by the commissioner under this chapter.
(g)A registered mortgage loan originator, as defined in subdivision (c) of Section 22013, is exempt from licensure under this section when he or she is employed by:
(1)A depository institution.
(2)A subsidiary of a depository institution that is owned and controlled by a depository institution and regulated by a federal banking agency.
(3)An institution regulated by the Farm Credit Administration.
|
Date
|
Status
|
|---|---|
| Jul 2, 2024 | In committee: Set, first hearing. Hearing canceled at the request of author. |
| Jun 24, 2024 | Read second time and amended. Re-referred to Com. on JUD. |
| Jun 20, 2024 | From committee: Amend, and do pass as amended and re-refer to Com. on JUD. (Ayes 6. Noes 0.) (June 19). |
| Jun 5, 2024 | Referred to Coms. on B. & F.I. and JUD. |
| May 23, 2024 | In Senate. Read first time. To Com. on RLS. for assignment. |
| May 22, 2024 | Read third time. Passed. Ordered to the Senate. (Ayes 71. Noes 0. Page 5521.) |
| May 20, 2024 | Read second time. Ordered to third reading. |
| May 16, 2024 | From committee: Do pass. (Ayes 15. Noes 0.) (May 16). |
| May 8, 2024 | In committee: Set, first hearing. Referred to APPR. suspense file. |
| Apr 23, 2024 | From committee: Do pass and re-refer to Com. on APPR. with recommendation: To Consent Calendar. (Ayes 11. Noes 0.) (April 23). Re-referred to Com. on APPR. |
| Apr 18, 2024 | Re-referred to Com. on JUD. |
| Apr 17, 2024 | Read second time and amended. |
| Apr 16, 2024 | From committee: Amend, and do pass as amended and re-refer to Com. on JUD. (Ayes 9. Noes 0.) (April 15). |
| Apr 1, 2024 | Re-referred to Com. on B. & F. |
| Mar 21, 2024 | Referred to Coms. on B. & F. and JUD. |
| Mar 21, 2024 | From committee chair, with author's amendments: Amend, and re-refer to Com. on B. & F. Read second time and amended. |
| Feb 17, 2024 | From printer. May be heard in committee March 18. |
| Feb 16, 2024 | Read first time. To print. |
|
Date
|
Description
|
Location
|
Votes
|
|
|---|---|---|---|---|
| Jun 19, 2024 | Do pass as amended, but first amend, and re-refer to the Committee on [Judiciary] | Senate Standing Committee on Banking and Financial Institutions |
Passed |
|
| May 22, 2024 | AB 2993 Grayson Assembly Third Reading | Assembly Floor |
Passed |
|
| May 16, 2024 | Do pass. | Assembly Standing Committee on Appropriations |
Passed |
|
| Apr 23, 2024 | Do pass and be re-referred to the Committee on [Appropriations] with recommendation: To Consent Calendar | Assembly Standing Committee on Judiciary |
Passed |
|
| Apr 15, 2024 | Do pass as amended and be re-referred to the Committee on [Judiciary] | Assembly Standing Committee on Banking and Finance |
Passed |
This list shows positions taken on this bill by organizations on the date displayed, which is linked to the original source.
Positions by individuals are not included.
|
Organization
|
Position
|
Date
|
|---|---|---|
| California Low-Income Consumer Coalition | ** Support | |
| California Solar & Storage Association | ** Against | |
| Center for Responsible Lending | ** Support | |
| Consumer Advocates Against Reverse Mortgage Abuse | ** Support | |
| Consumer Federation Of California | ** Support | |
| East Bay Community Law Center | ** Support | |
| Fortifi Financial Inc | * For If Amend | Apr 15, 2024 |
| Haven Services, Inc. | ** Support | |
| Heating, Air Conditioning, and Refrigeration Distributors International | ** Against | |
| HERA | ** Support | |
| Home Run Financing | * For If Amend | Apr 15, 2024 |
| Housing and Economic Rights Advocates | * Support | Jun 19, 2024 |
| Institute of Heating & Air Conditioners Industries, Inc. | ** Against | |
| National Consumer Law Center | * Support | Apr 15, 2024 |
| National Housing Law Project | ** Support | |
| Public Counsel | ** Support | |
| Rise Economy | ** Support | |
| Solar Energy Industries Association | ** Against |
Senator Thomas Umberg, Chair
2023-2024 Regular Session
Bill No: AB 2993 (Author:Grayson)
Version: June 24, 2024
Hearing Date: July 2, 2024
Fiscal: Yes
Urgency: No
Consultant: AWM
SUBJECT
Home improvement and home solicitation: right to cancel contracts: loan financing regulation
DIGEST
This bill adds requirements and restrictions related to home improvement contracts and a certain category of financing offered to consumers to pay for such improvements.
EXECUTIVE SUMMARY
Home improvement contracts are, broadly speaking, contracts made by an owner or resident to improve their place of residence. A consumer might pay for the contract outright, or might finance the contract through a home equity loan or other financing instrument. According to the author, however, vulnerable homeowners, including seniors and those with limited English proficiency, are often the targets of too-good-to-be-true home improvement contract offers that result in poor work or excessive debt. The author states that evidence suggests that solar-related contracts and lending terms have become a particular problem, with contract salespeople making outsized claims about the cost savings from solar.
This bill is intended to strengthen existing protections for consumers who enter into home improvement contracts. For purposes of this Committee’s jurisdiction, this bill extends the existing statutory time window in which a consumer has a right to cancel a home improvement contract after executing it. Current law grants a three-day window, and a five-day window for individuals 65 years of age and older; this bill extends those windows to five days and seven days, respectively.
This bill is sponsored by Housing and Economic Rights Advocates (HERA) and is supported by the California Low-Income Consumer Coalition, the Center for Responsible Lending, Consumer Advocates Against Reverse Mortgage Abuse, the Consumer Federation of California, East Bay Community Law Center, Haven Services, Inc., the National Housing Law Project, Public Counsel, and Rise Economy. This bill is opposed by the California Solar & Storage Association, Heating, Air Conditioning, and Refrigeration Distributors International, the Institute of Heating & Air Conditioners Industries, Inc., and the Solar Energy Industries Association. The Senate Banking and Financial Institutions Committee passed this bill with a vote of 6-0.
PROPOSED CHANGES TO THE LAW
Existing law:
- Establishes the Contractors State License Law (CSLL), which governs the licensure and conduct of contractors, including subcontractors, who undertake or offer to undertake construction or repair projects. (Bus. & Prof. Code, div. 3, ch. 9, §§ 7000 et seq.)
- Defines the following relevant terms:
- “Senior citizen” means a person who is 65 years of age or older. (Bus. & Prof. Code, § 7150.)
- “Home improvement contract” means an agreement, oral or written, between a contractor and an owner or a contractor and a tenant, if the work is to be performed in, to, or upon the residence or dwelling unit, for the performance of a home improvement, as defined, and includes all labor, services, and materials to be furnished and performed thereunder; “home improvement contract” also means an agreement, oral or written, between a salesperson and an owner or tenant, which provides for the sale, installation, or furnishing of home improvement goods. (Bus. & Prof. Code, § 7151.2.)
- “Home improvement salesperson” is a person who is registered under the Contractors State License Law and engaged in the building of soliciting, selling, negotiating, or executing contracts for home improvements, for the sale, installation, or furnishing of home improvement goods or services, or for swimming pools, spas, or hot tubs on behalf of a home improvement contractor licensed under the Contractors State Licensing Law, subject to specified exceptions. (Bus. & Prof. Code, § 7152.)
- Establishes consumer protections for home improvement contracts in excess of $500, including:
- The contract must be in writing and in at least 10-point or 12-point typeface, as specified.
- The contractor shall give the buyer a copy of the contract signed and dated by both the contractor and the buyer before any work is started.
- The contract must include specified terms and information about the contractor.
- If a down payment is required, it may not exceed $1,000 or 10 percent of the contract price, whichever is less.
- A buyer has the right to cancel the contract within three business days of executing the contract; or, if the buyer is a senior citizen, the buyer has the right to cancel the contract within five business days of executing the contract. (Bus. & Prof. Code, § 7159.)
- Provides that failure of a licensed contractor or a person subject to licensure, or their agent or salesperson, to comply with specified home improvement contract requirements, including the following, is cause for discipline:
- The contract must be in writing and include the agreed contract amount in dollars and cents. The contract amount must include the entire cost of the contract, including profit, labor, and materials, but not finance charges.
- If a downpayment will be charged, the downpayment cannot exceed $1,000 or 10 percent of the contract amount, whichever amount is less.
- Except for a downpayment, a contractor cannot request nor accept payment that exceeds the value of the work performed or material delivered. This prohibition includes advance payment in whole or in part from any lender or financier for the performance or sale of home improvement goods or services. (Bus. & Prof. Code, § 7159.5.)
- Provides that a contract is extinguished by its rescission, and establishes the general means by which a contract may be rescinded, including if all of the parties thereto consent, or if the consent of the party rescinding was given by mistake or obtained by duress, menace, fraud, or undue influence by the other party to the contract. (Civ. Code, §§ 1688, 1689.)
- Establishes requirements for home solicitation contracts or offers to contract not covered by the CSLL, including:
- A buyer has the right to cancel a home solicitation contract or offer until midnight of the third business day, or midnight on the fifth business day if the buyer is a citizen, after the day on which the buyer signs an agreement or offer to purchase, or after their receipt of a signed and dated copy of the contract.
- The buyer’s agreement or offer to purchase must be written in the same language as principally used in the oral sales presentation, shall be dated and signed as specified, and must include specified language regarding the three-day or five-day right to cancel. (Civ. Code, §§ 1689.6, 1689.7.)
- Provides that the requirements in 6) do not apply to a contract that meets all of the following requirements:
- The contract is initiated by the buyer or the buyer’s agent or insurance representative.
- The contract is executed in connection with the making of emergency or immediately necessary repairs that are necessary for the immediate protection of persons or real or personal property.
- The buyer gives a separate statement that is dated and signed that describes the situation that requires immediate remedy, and expressly acknowledges the right to cancel within the applicable period. (Civ. Code, § 1689.13.)
- Establishes the California Finance Law (CFL), which regulates consumer and commercial loans with the goals of ensuring an adequate supply of credit to borrowers in the state and protecting borrowers against unfair lending practices. (Fin. Code, div. 9, §§ 22000 et seq.)
- Defines the following relevant terms within the CFL:
- “PACE assessment” means a voluntary contractual assessment, voluntary special tax, or special tax, as defined in the Public Resources Code. (Fin. Code, § 22015.)
- “Consumer loan” means a loan, whether secured by real or personal property, or both, or unsecured, the proceeds of which are intended by the borrower for use primarily for personal, family, or household purposes, as specified. (Fin. Code, § 22203.)
This bill:
- Extends the three-day and five-day right-to-cancel windows for home improvement contracts to five days and seven days, respectively; and specifies that these extended right-to-cancel windows apply only to contracts entered into on or after January 1, 2025.
- Prohibits a contractor, when performing on a home improvement contract paid for through financing, from requesting or accepting full payment from a lender or financier until the following has occurred:
- The contractor, lender, or financier has received written confirmation from the owner that the home improvement project has been completed in accordance with the contract and is in operation or fit for its intended use.
- The lender has confirmed with the contractor that final approval has been provided by all permitting agencies.
- Defines the following relevant terms within the CFL:
- “Home improvement loan” means a consumer loan issued by a finance lender subject to the CFL, the proceeds of which will be disbursed to a contractor in connection with a home improvement contract negotiated outside the contractor’s place of business to finance a home improvement, as defined in the CSLL; however, “home improvement loan” does not include a PACE assessment, as defined.
- “Home improvement” has the same meaning as in the CSLL.
- “Home improvement contract” has the same meaning as in the CSLL.
- “Key terms” means the terms of the home improvement loan, including what home improvements are being financed, the name of the contractor who will receive the loan proceeds, the loan term or period of time for repayment, total cost, monthly payment amounts, finance charge, and due dates, whether the amount of monthly payments due will change during the term of the loan, annual percentage rate of interest, how late fees may be incurred, how payments more than the minimum payment will be applied, whether there are any prepayment penalties, and when the first payment is due.
- “Their own interpreter” means a person, who is not a minor, who is able to speak fluently and read with full understanding of both the English language and any of the languages specified in the Civil Code (currently Spanish, Chinese, Tagalog, Vietnamese, and Korean), and who is not employed by, and whose services are not made available through, the finance lender or the contractor.
- Requires a finance lender, before a consumer executes a contract for a home improvement loan to pay for a home improvement and before the right-to-cancel window for the home improvement contract expires, for a home improvement contract that is being financed by a home improvement loan, to do all of the following:
- Obtain a copy of the home improvement contract of the home improvement that is being financed by the home improvement loan.
- Complete and document a telephone, video, or digital call to make oral confirmations of (i) all of the property owners’ receipt of a copy of the home improvement loan contract with key terms completed, the financing estimate and disclosure form required by the federal Truth in Lending Act, and the right to cancel form; and (ii) the key terms of the home improvement loan contract, in plain language, with the consumer on the call or to a verified authorized representative designated by the consumer on the call, and acknowledgement of the key terms from the consumer.
- Requires the finance lender, at the commencement of oral confirmation, to ask if the consumer on the call would prefer to communicate during the oral confirmation primarily in a language other than English that is specified in the Civil Code (Spanish, Chinese, Tagalog, Vietnamese, or Korean).
- If the preferred language is supported by the finance lender, the oral confirmation shall be given in that primary language, except where the consumer on the call chooses to communicate through their own interpreter.
- If the preferred language is not supported and an interpreter is not chosen by the consumer on the call, the finance lender shall not execute the home improvement loan with the consumer.
- Requires the oral confirmation to include, at a minimum, the following information:
- The consumer on the call has the right to have other persons present for the call, and an inquiry as to whether the consumer requests to exercise the right to include anyone else on the call. This shall occur at the onset of the call, after the determination of the preferred language of communication. The contractor or contractor salesperson, or both, for the home improvements being financed by the loan shall not be present during or participate in the call. A third party shall not be allowed to participate in the call unless expressly authorized by the consumer.
- The consumer on the call is informed that they should review the home improvement loan and financing estimate and disclosure form with all other owners of the property.
- The home improvements being installed that are being financed by the home improvement loan, including, but not limited to, the description of the home improvements as described in the home improvement contract.
- The key terms of the home improvement loan.
- Confirmation of the consumer’s gross monthly household income and ability to pay the monthly payment amount and total cost.
- The consumer understands that any estimates of cost savings from home improvements are not guaranteed and may be unreliable.
- Whether the property will be subject to a financing statement filing requirement, as defined, during the term of the loan contract and that the obligations under the loan contract may be required to be paid in full before the property owner sells or refinances the property.
- Confirmation of the identity of the customer, including their email address and, if the finance lender will send communications to the borrower through email, confirmation that the customer is able to access their email.
- Requires the finance lender to maintain a recording of the oral confirmation telephone, video, or digital call for at least five years after the loan term ends and shall make it available to the consumer upon request.
- Requires, if the oral confirmation was conducted primarily in a language other than English, the finance lender to deliver in writing in the language used during the oral confirmation in the disclosures and contract or agreement required by law, including, but not limited to, all of the following:
- The loan contract.
- The right to cancel form.
- The financing estimate and disclosure form required under the federal Truth in Lending Act.
- Requires a finance lender that engages in offering or providing a home improvement loan to make available to the consumer or property owner, or both, upon request, information in the control or possession of the lender concerning the home improvement loan that was provided to the consumer to finance the home improvement contract, including information relating to any transaction, series of transactions, or to the account, including costs, charges, and payment history.
- Requires a finance lender to provide the consumer or their verified authorized representative, upon request, any of the following documentation:
- Financing application information provided by the consumer.
- Financing agreement and disclosures, including all certificates, disclosures, and contracts associated with the home improvement loan, and including any signed or initialed copies.
- A copy of the home improvement contract obtained by the finance lender for financed work.
- Completion certificates or other evidence that performance of a home improvement is complete or satisfactorily concluded, including any signed copies.
- Documentation of any electronic signatures obtained in connection with the home improvement loan, including electronic certificates, electronic signature envelopes, or audit trails.
- Documentation of all payments to the contractor.
- Financing estimate and disclosures.
- An accounting from the date of the original transaction to the present.
- If secured by a financing statement, the financing lender shall provide that financing statement and the list of collateral or statement of account, or both, as specified.
- Recordings of all oral confirmation calls with the consumer or their verified representative.
- Provides that a finance lender has a duty to maintain each of the records specified in 10) relating to any transaction for five years from the date that the financed amount is remitted to the contractor, or five years after the loan is repaid in full, whichever is later, and requires a finance lender to provide the specified information in response to any written request for information from a consumer or their verified representative that includes the name of the consumer, information that enables the lender to identify the consumer’s account, and states the information the consumer is requesting.
- Requires a finance lender, no later than 30 business days after the finance lender receives the request for information, to do one of the following:
- Provide the consumer with the requested information and contact information, including a telephone number, for further assistance in writing.
- Conduct a reasonable search for the requested information and provide the consumer with a written notification that states that the lender has determined that the requested information is not available to the lender. The notification shall also identify the basis for the lender’s determination, and provide contact information, including a telephone number, for further assistance.
- Prohibits a finance lender from charging a fee or making a payment that may be owed on a consumer’s account as a condition of responding to a consumer’s information request.
- Permits a finance lender, by written notice provided to a consumer, to establish an address that a consumer must use to request information in accordance with the procedures set forth in 9)-13).
- Provides that a finance lender who makes a home improvement loan shall not release funds to the home improvement contractor, other than the down payment or other payments permitted under the CSLL, unless the following conditions have occurred:
- The property owner has certified both orally in a confirmation call and through a written confirmation signed by the property owner that the home improvements for which the payment is being made have been completed in accordance with the contract.
- Upon satisfaction of the condition in (a), no more than 85 percent of the funds shall be released to the home improvement contractor. The balance of the funds to be paid to the contractor shall not be released until the finance lender has confirmed that all home improvements have been given final approval by all permitting agencies and are operational or fit for its intended use. A solar energy system shall not be deemed operational until the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning. “Solar energy system” has the same meaning as in the CSLL.
- Provides that payment shall not be received from the consumer on the home improvement loan until the conditions set forth in 15)(b) are satisfied.
COMMENTS
- Author’s statement
According to the author:
AB 2993 establishes new consumer protections in the home improvement lending industry. These new protections will help prevent situations where a contractor and lender use aggressive solicitation tactics to convince a vulnerable homeowner to agree to a home improvement project they do not need, funded by a costly consumer loan with unclear terms. Among other provisions, AB 2993 extends the time a homeowner has to cancel a home improvement contract and requires a finance lender to confirm the loan terms with the homeowner. These protections will ensure greater transparency and accountability in the industry.
2. Background on consumer home improvement contracts and concerns raised by the author and sponsor
Home improvement contracts are, broadly speaking, contracts made by an owner or resident to improve their place of residence.[1] A consumer might pay for the contract outright, or might finance the contract through a home equity loan or other financing instrument. According to the author, however, vulnerable homeowners, including seniors and those with limited English proficiency, are often the targets of too-good-to-be-true home improvement contract offers that result in poor work or excessive debt. The author states that evidence suggests that solar-related contracts and lending terms have become a particular problem, with contract salespeople making outsized claims about the cost savings from solar.
Home improvement loans are already regulated under state law. For example, home improvement contracts mostly provide a right-to-cancel window—three days for most consumers, and five days for seniors—that gives the consumer a chance to cool down and revisit an agreement that may have been signed using high-pressure tactics.[2] However, as explained by the Senate Banking and Financial Institutions Committee’s analysis of this bill, recourse for violations can be hard to come by:
State law recognizes the need to regulate the home improvement marketplace. Home improvement contractors are required to be licensed by the Contractors State License Board (CSLB). Per the CSLB, there are around 285,000 contractor licensees in the state, for which the CSLB’s approximately 400 employees are responsible for overseeing. CSLB commonly receives complaints about contractors related to poor workmanship; abandonment of a project; use of false, misleading, or deceptive advertising; and violations of the law governing home improvement contracts, among other complaints.[3] Upon receipt of a complaint, CSLB has authority to attempt mediation, after which, if unsuccessful, CSLB may recommend settlement through its arbitration program or recommend that the complainant contact the surety company that issued the contractor’s bond, file a claim in small claims court, or file a civil suit in superior court. Given the size of the home improvement market in California compared to the size of the CSLB, it is likely that many instances of consumer harm are not resolved administratively, leaving consumers with the difficult decision of assessing whether the cost of litigation is worth the risk of pursuing a complaint.
3. This bill adds requirements and restrictions related to home improvement contracts and a certain category of financing offered to consumers to pay for such improvements
This bill is intended to add additional protections for consumers who enter into home improvement contracts. The brunt of the bill, which imposes new obligations on the finance lenders who provide financing for home improvement loans, are within the jurisdiction of the Senate Banking and Financial Institutions Committee. That Committee passed this bill with a vote of 6-0, and the Committee analysis is incorporated herein by reference. Additionally, the author is continuing to work with stakeholders on this issue and reportedly is working on amendments that will be crossed in the Senate Appropriations Committee.
For purposes of this Committee’s jurisdiction, this bill extends the time window in which a consumer has a right to cancel a home improvement contract after executing it. Current law grants a three-day window, and a five-day window for seniors; this bill extends those windows to five days and seven days, respectively. It does not appear that any of the opposition objects to these portions of the bill.
4. Arguments in support
According to a coalition of the bill’s supporters, including HERA, the sponsor:
AB 2993 is a crucial step towards addressing the abuses and harm that arises from finance lenders using contractors to market their loans for home improvements, signing homeowners up electronically (often without their knowledge or informed consent), and then releasing the funds directly to the contractor without taking steps to ensure the work has been finished properly.
Because of the inherent likelihood of abuse, existing law provides special protections for “home solicitation contracts”, those that are negotiated outside the contractor’s place of business, such as through door-to-door sales. Unfortunately, the law does not adequately address the role of lenders who finance these improvements, often leaving consumers vulnerable. Aggressive marketing tactics and door-to-door solicitation often lead homeowners to agree to projects they may not necessarily need, funded by costly unsecured consumer loans with opaque terms. Furthermore, when projects are left incomplete or poorly executed, homeowners have limited recourse with the finance lender who is seeking repayment of the loan for substandard or incomplete work.
AB 2993 presents a solution to these challenges by enacting changes that prioritize transparency and accountability on the part of the finance lender as well as the contractor. By extending the "right to rescind" timeline, requiring lenders to clearly communicate loan terms, and prohibiting the release of funds until certain conditions are met, this legislation empowers homeowners to make informed decisions about their home improvement projects.
5. Arguments in opposition
According to the California Solar & Storage Association and the Solar Industries Association:
Section 9 of the bill proposes modifying the progress payment schedule from lender to contractor, and the subsequent repayment schedule from customer to lender, based on milestones outside of each party’s control. This will put significant financial strain on both contractors and lenders, cause costs to increase for Californians who seek these financing options, and risk eliminating this customer financing option entirely in this state. Section 9 says that the lender cannot release more than the down payment and the value of the work performed and equipment delivered to the contractor until there is both a confirmation call and a completion certificate from the property owner, in writing, that states that the home improvement has been completed in accordance with the home improvement contract…Given the cost outlay required by contractors and lenders to install and finance a solar project, these requirements would have the unintended consequences of increasing the cost of solar projects for consumers and put financial strain on contractors, making it harder to deliver high-quality service.
SUPPORT
HERA (sponsor)
California Low-Income Consumer Coalition
Center for Responsible Lending
Consumer Advocates Against Reverse Mortgage Abuse
Consumer Federation of California
East Bay Community Law Center
Haven Services, Inc.
National Housing Law Project
Public Counsel
Rise Economy
OPPOSITION
California Solar & Storage Association
Heating, Air Conditioning, and Refrigeration Distributors International
Institute of Heating & Air Conditioners Industries, Inc.
Solar Energy Industries Association
RELATED LEGISLATION
Pending Legislation: None known
Prior Legislation:
SB 601 (McGuire, Ch. 403, Stats. 2023) increased penalties for contractors who violate home improvement contract requirements when the violation occurs in a location damaged by a natural disaster, as specified.
AB 2471 (Maienschein, Ch. 158, Stats. 2020) provided senior citizens with the current five-day right to cancel various contracts and agreements, including home improvement and home solicitation contracts.
PRIOR VOTES:
Senate Banking and Financial Institutions Committee (Ayes 6, Noes 0)
Assembly Floor (Ayes 71, Noes 0)
Assembly Appropriations Committee (Ayes 15, Noes 0)
Assembly Judiciary Committee (Ayes 11, Noes 0)
Assembly Banking and Finance Committee (Ayes 9, Noes 0)
**************
Bus. & Prof. Code, § 7151.2. ↑
See, e.g., id., §§ 7159, 7519.5; Civ. Code, §§ 1689.6, 1689.7, 1689.13. ↑
See discussion of enforcement procedures in Chapter 1 of Section 1 of the California Contractors License Law & Reference Book, 2024 edition, accessed here: https://www.cslb.ca.gov/Resources/GuidesAndPublications/2024/2024-CA-License-Law-Reference-Book.pdf (link current as of June 28, 2024). ↑
SENATE COMMITTEE ON
BANKING AND FINANCIAL INSTITUTIONS
Senator Monique Limón, Chair
2023 - 2024 Regular
Bill No: AB 2993 Hearing Date: June 19, 2024
Author: | Grayson | ||
Version: | April 17, 2024 Amended | ||
Urgency: | No | Fiscal: | Yes |
Consultant: | Michael Burdick | ||
Subject: Home improvement and home solicitation: right to cancel contracts: loan financing regulation
SUMMARY
This bill adds requirements and restrictions related to home improvement contracts and a certain category of financing offered to consumers to pay for such improvements.
EXISTING FEDERAL LAW
Pursuant to the Trade Regulation Rule Concerning Preservation of Consumers’ Claims and Defenses (also known as the Holder in Due Course Rule), requires a seller that arranges direct loan financing for its customers to include a specified provision in the loan contract that subjects the holder of the loan contract to all claims and defenses which the debtor could assert against the seller of goods or services obtained with the proceeds of the loan. (16 CFR Sect. 433.2)
EXISTING STATE LAW
- Provides requirements related to home improvement contracts, including which projects require a home improvement contract and specified contract requirements.
- Defines “home improvement” to include the repairing, remodeling, altering, converting, or modernizing of, or adding to, residential property, including the construction, erection, installation, replacement, or improvement of driveways, swimming pools, terraces, patios, awnings, storm windows, solar energy systems, landscaping, fences, porches, garages, fallout shelters, basements, and other improvements of the structures or land which is adjacent to a dwelling house, as well as the installation of home improvement goods or the furnishing of home improvement services, as specified. (Business and Professions Code Section 7151)
- Defines “home improvement contract” as an agreement between a contractor and an owner or between a contractor and a tenant, if the work is to be performed in, to, or upon the residence or dwelling unit of the tenant, for the performance of a home improvement, and includes all labor, services, and materials to be furnished and performed thereunder, if the aggregate contract price specified in one or more improvement contracts, including all labor, services, and materials to be furnished by the contractor, exceeds $500. (Business and Professions Code Section 7159(b))
- Provides consumers with a right to cancel the home improvement contract within three days, unless the consumer is a senior citizen for whom the law grants a five-day right to cancel. (Business and Professions Code Section 7159(c))
- Provides that failure of a licensed contractor or a person subject to licensure, or their agent or salesperson, to comply with specified home improvement contract requirements, including the following, is cause for discipline:
- The contract must be in writing and include the agreed contract amount in dollars and cents. The contract amount must include the entire cost of the contract, including profit, labor, and materials, but not finance charges.
- If a downpayment will be charged, the downpayment cannot exceed $1,000 or 10 percent of the contract amount, whichever amount is less.
- Except for a downpayment, a contractor cannot request nor accept payment that exceeds the value of the work performed or material delivered. This prohibition includes advance payment in whole or in part from any lender or financier for the performance or sale of home improvement goods or services. (Business and Professions Code Section 7159.5)
- Provides requirements related to home solicitation contracts, including rights to cancel and specified disclosures related to such rights:
- Defines “home solicitation contract or offer” to mean a contract for the sale, lease, or rental of good or services made at other than appropriate trade premises, as specified, in an amount of $25 or more. Provides that “services” does not included financial services unless those financial services are connected with the sale of goods or services. (Civil Code Section 1689.5)
- Provides a buyer the right to cancel a home solicitation contract within three business days, or five business days if the buyer is 65 or older. (Civil Code Section 1689.6)
- Provides the California Financing Law (CFL), which requires the licensure and oversight by the Department of Financial Protection and Innovation (DFPI) of businesses that provide secured and unsecured consumer and commercial loans and assessment contracts in the state. (Division 9 of the Financial Code, Section 22000 et seq.)
- Provides the Contractors State License Law that regulates contractors and authorizes the Contractors State License Board (CSLB) to bring enforcement action against contractors who violate the law. (Business and Professions Code Section 7000, et seq.)
THIS BILL
- Extends the right to cancel a home improvement or home solicitation contract from three days to five days for consumers younger than 65 years old and from five days to seven days for consumers 65 years and older.
- Pursuant to a home improvement contract, prohibits a contractor from requesting or accepting full payment from a finance lender, as specified, until the contractor has received a written confirmation from the owner acknowledging that the home improvement project has been completed in accordance with the contract, final approval has been provided by all permitting agencies, and the home improvement is operational.
- Regulates activities related to a “home improvement loan” under the CFL, which is defined to mean a consumer loan issued by a finance lender, the proceeds of which will be disbursed to a contractor in connection with a home solicitation contract to finance a home improvement, as specified.
- Requires a finance lender to do all of the following before a consumer executes a contract for a home improvement loan and before the right-to-cancel period expires under the home improve contract:
- Obtain a copy of the home improvement contract.
- Complete and document a telephone call, as specified, to make oral confirmations that all owners of the property have received a copy of the home improvement loan contract, the financing estimate and disclosure, and the right to cancel form, and to confirm the key terms of the loan contract with the consumer.
- Requires that the loan contract, right to cancel form, and financing estimate and disclosure form be provided in the language that the oral confirmation was conducted in, as specified.
- Requires a finance lender to provide specified information about a consumer’s home improvement loan, such as required disclosures, account history, and a recording of the oral confirmation telephone calls, upon the request of the consumer.
- Prohibits a finance lender who makes a home improvement loan from releasing funds to the home improvement contractor, other than a downpayment or progress payment expressly authorized in specified state law, unless the property owner has certified orally, by means of a telephone call and a written confirmation signed by the property owner, that the home improvements for which the payment is being made have been completed in accordance with the contract.
- Notwithstanding the provision described in 6) immediately above, prohibits more than 85% of the funds to be released to the home improvement contractor until the home improvements have been given final approval by all permitting agencies and are operational. Provides that a solar energy system is not operational until the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning.
- In relation to a finance lender who makes a home improvement loan, provides that the consumer may assert against the finance lender all claims and defenses arising out of the transaction and relating to the contractor’s failure to resolve a dispute related to the home improvement contract, if the consumer has made a good faith attempt to resolve the dispute with the contractor, irrespective of whether the contractor acted as the finance lender’s agent.
- Provides that a consumer may withhold payment up to the amount of credit outstanding for the home improvement or services that gave rise to the dispute and finance or other charges imposed on that amount.
- Prohibits the finance lender from reporting an amount withheld by the consumer as delinquent.
COMMENTS
- PURPOSE
According to the author:
AB 2993 establishes new consumer protections in the home improvement lending industry. These new protections will help prevent situations where a contractor and lender use aggressive solicitation tactics to convince a vulnerable homeowner to agree to a home improvement project they do not need, funded by a costly consumer loan with unclear terms. Among other provisions, AB 2993 extends the time a homeowner has to cancel a home improvement contract and requires a finance lender to confirm the loan terms with the homeowner. These protections will ensure greater transparency and accountability in the industry.
- BACKGROUND
The author’s office frames the need for this bill around the problems that consumers face from unscrupulous actors who conduct or finance home improvements. Such problems include projects that are not completed or that have deficient workmanship, as well as instances where borrowers do not fully understand the terms of financing. Problems with financing often stem from misrepresentations or omissions made by a contractor’s salesperson who serves as the only party that the consumer communicates with prior to signing the home improvement contract and associated financing agreement.
In these home improvement sales contexts, a lender may be directly responsible for harm caused to the borrower, but more often, the contractor is primarily at fault. Consumers may try to pursue claims against the contractor, only to find that the contractor goes out of business or changes the corporate structure behind which it conducts business. Fortunately, a powerful federal consumer protection law provides a path for a consumer to find remedy. Pursuant to the Holder in Due Course Rule, the lender or any successive holder of the loan is subject to the claims and defenses that the borrower could assert against the seller (i.e., the contractor in this case) up to the amounts paid by borrower. This rule not only gives consumers a chance to pursue relief from an entity more likely to be a going concern, but it also provides incentive for lenders to conduct due diligence on sellers that they partner with and to consider resolving disputes with borrowers.
State law recognizes the need to regulate the home improvement marketplace. Home improvement contractors are required to be licensed by the Contractors State License Board (CSLB). Per the CSLB, there are around 285,000 contractor licenses in the state, for which the CSLB’s approximately 400 employees are responsible for overseeing. CSLB commonly receives complaints about contractors related to poor workmanship; abandonment of a project; use of false, misleading, or deceptive advertising; and violations of the law governing home improvement contracts, among other complaints.[1] Upon receipt of a complaint, CSLB has authority to attempt mediation, after which, if unsuccessful, CSLB may recommend settlement through its arbitration program or recommend that the complainant contact the surety company that issued the contractor’s bond, file a claim in small claims court, or file a civil suit in superior court. Given the size of the home improvement market in California compared to the size of the CSLB, it is likely that many instances of consumer harm are not resolved administratively, leaving consumers with the difficult decision of assessing whether the cost of litigation is worth the risk of pursuing a complaint.
By authoring this bill, the author asserts that existing law lacks sufficient protections for consumers who finance home improvement projects. Despite a powerful federal consumer protection law, the state’s regulation of contractors, and legal recourse available through tort and contract law, too many consumers remain in harm’s way in the home improvement marketplace. This bill aims to provide consumers with a better chance for fair treatment.
The bill sponsor, Housing and Economic Rights Advocates (HERA), has represented numerous consumers who have alleged harm inflicted by home improvement contractors. The author’s office states that many, but not all, of these problems stem from solar installation projects. Several of the complaints echo problems that plagued the PACE program prior to the state enacting significant reforms in that market starting in 2018. Some of those reforms inspired provisions included in this bill.
- WHAT TYPES OF TRANSACTIONS DOES THIS BILL AFFECT AND HOW DOES IT AFFECT THEM?
This bill proposes several interrelated policy changes that affect different categories of transactions by regulating the activities of contractors and certain types of lenders. The description of how the bill would affect the following categories of transactions is based on the bill as proposed to be amended by the author amendments described in Comment 7).
- All home improvement contracts that exceed $500
Existing law requires home improvement contracts that exceed $500 to be in writing with specified contract requirements, including a provision granting the buyer a right-to-cancel. This bill extends the right-to-cancel for senior citizens from five days in existing law to seven days and for buyers who are not senior citizens from three days to five days. This change affects all home improvement contract that exceed $500.
- All home improvement contracts where a contractor is paid by a lender or financier
Existing law regulates home improvement contracts in a variety of ways. This bill prohibits a contractor from requesting or accepting full payment from a lender or financier until both of the following: (i) the contractor, lender, or financier has received written confirmation from the owner or tenant that the home improvement project has been completed in accordance with the contract and is operational or fit for its intended use, and (ii) the lender has confirmed with the contractor that final approval has been provided by all permitting agencies.
- “Home improvement loans” made by a CFL finance lender
Existing law regulates consumer loans made by a licensee under the California Financing Law (CFL), which applies to non-bank lenders.[2] This bill adds regulations specific to certain types of consumer loans made pursuant to the CFL, designated as “home improvement loans” in the bill, that meet all of the following conditions:
- The proceeds of the loan are disbursed directly to a contractor, rather than to the borrower.
- The proceeds of the loan are for the purpose of paying for a home improvement.
- The home improvement contract must have been negotiated outside the contractor’s place of business.[3]
Before a consumer can execute a contract for a home improvement loan, a CFL finance lender must obtain a copy of the associated home improvement contract and complete a call to the consumer to orally confirm key terms of the loan contract and the consumer’s gross income and ability to repay the loan. The bill requires that a home improvement loan contract contain a right-to-cancel provision of seven days for senior citizens and five days for borrowers who are not senior citizens.
Throughout the home improvement project, the bill prohibits a finance lender from releasing funds to the contractor other than a downpayment and any progress payments that are expressly allowed by specified existing law that applies to home improvement contracts. The bill prohibits a finance lender from paying more than 85% of the contract amount to the contractor unless the following conditions have been met:
- The property owner has certified orally and in writing that the home improvements have been completed in accordance with the contract.
- The finance lender has confirmed that all home improvements have been given final approval by all permitting agencies.
- The finance lender has confirmed that all home improvements are operational and fit for its intended use.
The bill further provides that no payment shall be received from the consumer until the aforementioned conditions have been met.
- Home improvement loans made by a CFL finance lender for solar installation projects
In addition to the regulations required in c), the bill further specifies the necessary conditions for a CFL finance lender to release the final payment to a contractor installing a solar energy system. In order for a solar energy system to be deemed operational, the lender must receive confirmation from the property owner that the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the solar energy system is functioning.
- CONCERNS OF SOLAR INDUSTRY
As reflected in the summary of amendments in Comment 7), the author has negotiated with solar industry groups to remove the most challenging provision from the bill. The California Solar & Storage Association and Solar Energy Industries Association have requested that the author address several remaining concerns, the most important of which is related to conditions required before final payment can be made to the contractor and before the lender can start collecting loan payments from the borrower.
Solar industry stakeholders argue that the bill does not protect lenders or contractors from consumers who withhold confirmation even after all work has been performed. Further, the requirement that a lender withhold at least 15% of the contract amount until the solar system has been connected to the utility system will make solar projects more expensive for consumers and put financial strain on contractors. The solar industry argues that utilities may take months to grant permission to operate (PTO), during which the contractors will be waiting for payment that may meet or exceed their expected profit margin on the project.
In response, the author’s office has stressed the importance of keeping a contractor’s skin in the game until the solar installation is connected to the grid. It is typically the role of the contractor to request and schedule an appointment with the utility to inspect the installation before granting PTO. If the utility requires changes to the project before granting PTO, the contractor is the entity that needs to make those changes. The author’s office also asserts that a consumer should not be required to make payment on the loan until the solar system is operational and delivering electricity to the property.
If one assumes that all participants in a solar installation transaction have fulfilled their obligations faithfully, it may be difficult to find the appropriate balancing of equities between the consumer, the contractor, and the lender in deciding who should bear the costs of waiting for a utility to grant PTO. Solar industry stakeholders argue that the author’s approach will increase costs to consumers as lenders and contractors bear the cost of capital while waiting for PTO and that lenders and/or contractors will pass those costs on to consumers. Committee staff observes that under existing industry practices, the consumer is currently bearing the cost by being required to make payments on the loan before PTO is granted, depriving the consumer of alternate uses of that money. The author’s decision to hold consumers harmless while waiting for PTO seems defensible. Regarding specific amounts required to be withheld from the contractor by the lender, continued dialogued between parties may allow for a marginally better balance.
- RISK OF EVASION
As outlined in Comment 3) c), this bill proposes direct regulation of a certain subset of loan transactions, despite there being other financing products used to pay for the same types of home improvements. CFL finance lenders are within the scope of the bill, but banks and credit unions are not. Within the group of CFL finance lenders, only those who disburse loan proceeds directly to contractors, rather than to the borrower, are subject to the proposed regulations. Additionally, the home improvement contract must have been negotiated outside the contractor’s place of business in order for the loan regulations proposed by this bill to apply.
The author has defensible rationales for how he scoped this bill. First and foremost, the specified set of conditions has been present in many, if not all, of the cases that the bill sponsor has taken on behalf of harmed consumers. Second, the reach of state law to affect the activities of banks chartered in other states or at the federal level is restricted, and the boundaries of such reach are blurry. Alternate approaches to attempt to regulate those banks’ activities bring legal risk and uncertainty that the author may have wanted to avoid. Third, the author did not want to unintentionally pull in all CFL consumer lenders making general purpose unsecured loans, which is why the condition that loan proceeds be disbursed to the contractor was included; it allows for clean identification by the finance lender whether the rules related to home improvement loans should apply to the transaction.
Solar industry stakeholders raise concern that the author’s approach will lead to market distortion. It is not hard to conceive of tweaks to a business model that would allow a lender or contractor to evade the intended reach of this bill. That said, there may be constraints that make changes to a given business model costly or otherwise unappealing. The finer balance the author can find in addressing concerns of stakeholders, the greater the likelihood that those stakeholders choose to comply with the bill, rather than seek ways to evade its reach.
- ARGUMENTS IN SUPPORT
A coalition of consumer advocacy organizations, led by HERA who sponsors this bill, write:
AB 2993 is a crucial step towards addressing the abuses and harm that arises from finance lenders using contractors to market their loans for home improvements, signing homeowners up electronically (often without their knowledge or informed consent), and then releasing the funds directly to the contractor without taking steps to ensure the work has been finished properly… when projects are left incomplete or poorly executed, homeowners have limited recourse with the finance lender who is seeking repayment of the loan for substandard or incomplete work.
AB 2993 presents a solution to these challenges by enacting changes that prioritize transparency and accountability on the part of the finance lender as well as the contractor. By extending the "right to rescind" timeline, requiring lenders to clearly communicate loan terms, and prohibiting the release of funds until certain conditions are met, this legislation empowers homeowners to make informed decisions about their home improvement projects.
- AMENDMENTS
The author offers various amendments summarized below for the Committee’s consideration. The amendment language will be available in Legislative Counsel form and distributed to Committee members prior to the hearing. Committee staff recommends adoption of these amendments as they reflect necessary technical and clarifying amendments, as well as concessions to concerned stakeholders.
- Delete Section 10 from the bill: This provision is summarized on page 3 of this analysis in item 8) of the This Bill section. This section caused the most concern among solar industry stakeholders.
- Narrow the extended right-to-cancel under the Home Solicitation Sales Act (Civil Code Section 1689.6) to home improvement contracts and home improvement loan contracts.
- Apply the restrictions on a contractor requesting or accepting full payment from a lender or financier, rather than limiting that section to only CFL finance lenders, and further clarify the conditions required to request full payment provided in Section 2 of the bill, which amends Business and Professions Code 7159.5.
- Amend definition of “home improvement loan” to mean a consumer loan issued by a finance lender subject to this division, the proceeds of which will be disbursed to a contractor in connection with a home improvement contract negotiated outside the contractor’s place of business to finance a home improvement, as defined in Section 7151 of the Business and Professions Code.
- Various technical and clarifying changes.
- DOUBLE-REFERRAL
This bill is double referred to the Committee on Judiciary.
- PRIOR AND RELATED LEGISLATION
AB 2471 (Maienschein, Chapter 158, Statutes of 2020) provides senior citizens with a five-day right to cancel various contracts and agreements, including home improvement and home solicitation contracts.
SB 242 (Skinner, Chapter 484, Statutes of 2017) requires a PACE program administrator to conduct a “confirmed terms” call with a property owner, as specified, before that property owner can execute a PACE assessment contract, among other provisions.
LIST OF REGISTERED SUPPORT/OPPOSITION
Support
Housing and Economic Rights Advocates (HERA) (sponsor)
California Low-income Consumer Coalition
Center for Responsible Lending
Consumer Federation of California
East Bay Community Law Center
Haven Neighborhood Services
National Housing Law Project
Public Counsel
Public Law Center
Rise Economy
Opposition
None received
-- END --
See discussion of enforcement procedures in Chapter 1 of Section 1 of the California Contractors License Law & Reference Book, 2024 edition, accessed here: https://www.cslb.ca.gov/Resources/GuidesAndPublications/2024/2024-CA-License-Law-Reference-Book.pdf. ↑
Banks and credit unions are expressly exempt from the CFL due to being regulated by their own state and federal laws. ↑
This third condition likely covers a majority of home improvement contracts given that contractors often discuss projects, provide price quotes, and obtain a consumer’s signature on a home improvement contract while at the consumer’s property, not at the contractor’s place of business. Proponents of the bill have repeatedly raised concerns related to “home solicitation” and “door-to-door sales,” but the definition of “home improvement loan” would encompass certain types of financing that are used to pay for home improvement projects where the consumer initiated contact with the contractor and was not subject to solicitation or aggressive marketing. ↑
ASSEMBLY THIRD READING
ATR Bill Id:AB 2993
Author:(Grayson)
As Amended Ver:April 17, 2024
Majority vote
SUMMARY
This bill establishes new requirements for finance lenders making home improvement loans.
Major Provisions
- Extends, by two days, the existing right-to-cancel timeline for home improvement contracts and home solicitation contracts.
- Requires a finance lender, prior to executing a home improvement loan contract and before the right-to-cancel period expires, to obtain a copy of the home improvement contract and call the consumer to orally confirm the property owner received a copy of the loan contract, right-to-cancel form, and the key terms of the loan contract.
- Requires a finance lender to do specified activities when conducting the oral confirmation call, such as communicate the key terms of the home improvement loan.
- Prohibits a contractor from requesting or accepting full payment from a finance lender until the contractor has received written confirmation from the property owner acknowledging that the home improvements have been completed in accordance with the contract, have been given final approval by all permitting agencies, and are operational.
- Prohibits a finance lender from releasing home improvement loan funds to a contractor, other than a down payment or for progress payments as allowed under current law, until the property owner has certified that the home improvements have been completed in accordance with the contract. No more than 85% of funds can be released until the home improvements have been given final approval by all permitting agencies and are operational.
- Authorizes a consumer to assert against a finance lender who makes home improvement loans all claims and defenses arising out of a transaction and relating to the contractor’s failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor. A consumer may withhold payment up to the amount of credit withstanding for the home improvement that gave rise to the dispute.
COMMENTS
When taking on a home improvement project, homeowners who cannot pay for the project upfront can access a variety of financing options. These options differ in costs, availability, and appropriateness depending on the type of home improvement project, and include various secured or unsecured options. One such option is an unsecured loan offered through a nonbank finance lender that works directly with the contractor or salesperson. While this model offers borrowers a potentially attractive financing option, it has also been heavily scrutinized because of its reliance on door-to-door solicitation and media reports of consumer harm.
Solicitation is a common strategy for contractors or salespeople to spread awareness about new home improvement opportunities and to present themselves as possible partners. Unfortunately, this process is also prone to abuse, such as when the contractor misleads the consumer about the specifics of the project and the financing agreement. This is why the Legislature has repeatedly had to intervene to protect vulnerable consumers. Those prior efforts, including the expansion of the Consumer Legal Remedies Act and the enactment of the Home Solicitation Act, aimed to give homeowners more opportunities to exit a high-pressure sales environment and to protect them from unscrupulous actors.
AB 2993 once again revisits the issue of home solicitation. Today, new technologies and software platforms allow contractors and lenders to work closely together to finalize an agreement with a consumer. This bill establishes new protections for consumers who take out unsecured home improvement loans and creates obligations for finance lenders making such loans.
This bill contains four major reforms. Those reforms are:
- Extended right-to-cancel window. AB 2993 extends, by two days, the existing right-to-cancel window for home improvement contracts and home solicitation contracts. This change will allow for more time for a consumer to review the home improvement contract.
- Oral confirmation call. AB 2993 requires a finance lender to conduct an oral confirmation call with the prospective borrower prior to finalizing a home improvement loan agreement. This oral confirmation call is intended to make sure that both the lender and the borrower understand the key terms of the loan. Moreover, this oral confirmation call allows the lender to double-check what the salesperson or contractor told the consumer.
- New payment timelines. AB 2993 creates two new limitations on when funds can move between parties. The first limitation prohibits the contractor from requesting or accepting “full” payment from the finance lender until the contractor has received a written confirmation from the owner acknowledging the home improvement project has been completed in accordance with the contract, final approval has been provided by all permitting agencies, and the home improvement is operational. The second limitation is placed on the finance lender. Specifically, AB 2993 prohibits a finance lender from releasing full home improvement loan funds to the contractor (and requesting payment from the consumer) until the property owner has certified orally and in writing that the home improvements have been completed in accordance with the contract, have been given final approval by all permitting agencies, and are operational.
- Claims and defense. AB 2993 also allows a consumer, if they make a good faith effort to resolve a conflict with a contractor, to assert their claim and defense with the lender after the contractor fails to resolve the conflict. Moreover, the consumer can withhold payment of the amount of credit outstanding for the disputed transaction while the dispute is ongoing. These provisions are lifted from national rules pertaining to credit card and billing disputes under the Truth in Lending Act.
According to the Author
"AB 2993 establishes new consumer protections in the home improvement lending industry. These new protections will help prevent situations where a contractor and lender use aggressive solicitation tactics to convince a vulnerable homeowner to agree to a home improvement project they do not need, funded by a costly consumer loan with unclear terms. Among other provisions, AB 2993 extends the time a homeowner has to cancel a home solicitation contract and requires a finance lender to confirm the loan terms with the homeowner. These protections will ensure greater transparency and accountability in the industry."
Arguments in Support
Housing and Economics Rights Advocates (HERA) is this measure's sponsor. HERA writes:
"AB 2993 is a crucial step towards addressing the abuses and harm that arises from finance lenders using contractors to market their loans for home improvements, signing homeowners up electronically (often without their knowledge or informed consent), and then releasing the funds directly to the contractor without taking steps to ensure the work has been finished properly.
Because of the inherent likelihood of abuse, existing law provides special protections for "home solicitation contracts", those that are negotiated outside the contractor’s place of business, such as through door-to-door sales. Unfortunately, the law does not adequately address the role of lenders who finance these improvements, often leaving consumers vulnerable. Aggressive marketing tactics and door-to-door solicitation often lead homeowners to agree to projects they may not necessarily need, funded by costly unsecured consumer loans with opaque terms. Furthermore, when projects are left incomplete or poorly executed, homeowners have limited recourse with the finance lender who is seeking repayment of the loan for substandard or incomplete work."
Arguments in Opposition
None received.
FISCAL COMMENTS
According to the Assembly Appropriations Committee:
- Minor and absorbable costs to the Contractors State License Board (CSLB) to update printed and online publications to reflect new consumer protections and contractor requirements. CSLB already has the authority to discipline a contractor for accepting advance payments in specified situations, regardless of payment origination.
- Costs of an unknown, but potentially significant amount, in excess of $150,000, to the Department of Financial Protection and Innovation to update examinations and guidance for lenders and provide enforcement (Financial Protection Fund). The magnitude of costs depends on the level of non-compliance, which may necessitate an additional staff position.
- By adding new consumer protections and allowing a consumer to assert against a finance lender all claims and defenses arising out of a dispute with the contractor, this bill may result in an increased number of civil claims against contractors and lenders, resulting in potentially significant cost pressures of an unknown amount to the courts (Trial Court Trust Fund (TCTF)). It is unclear how many new actions may be filed statewide, but one hour of court time is estimated to cost $1,000 in workload. Although courts are not funded on the basis of workload, increased pressure on staff and the TCTF may create a need for increased court funding from the General Fund (GF) to perform existing duties. The Budget Act of 2023 provided $105.14 million ongoing GF to backfill the TCTF.
VOTES
ASM BANKING AND FINANCE: 9-0-0
YES: Grayson, Chen, Cervantes, Dixon, Mike Fong, Maienschein, Petrie-Norris, Blanca Rubio, Soria
ASM JUDICIARY: 11-0-1
YES: Kalra, Dixon, Bauer-Kahan, Bryan, Connolly, Haney, Maienschein, McKinnor, Pacheco, Reyes, Sanchez
ABS, ABST OR NV: Waldron
ASM APPROPRIATIONS: 15-0-0
YES: Wicks, Sanchez, Arambula, Bryan, Calderon, Wendy Carrillo, Dixon, Mike Fong, Grayson, Haney, Hart, Jim Patterson, Pellerin, Ta, Villapudua
UPDATED
VERSION: April 17, 2024
CONSULTANT: Luke Reidenbach / B. & F. / (916) 319-3081 FN: 0003060
Date of Hearing: May 8, 2024
ASSEMBLY COMMITTEE ON APPROPRIATIONS
Buffy Wicks, Chair
ABPCA Bill Id:AB 2993
Author:(Grayson) – As Amended Ver:April 17, 2024
Policy Committee: | Banking and Finance | Vote: | 9 - 0 |
Judiciary | 11 - 0 | ||
|
|
Urgency: No State Mandated Local Program: Yes Reimbursable: No
SUMMARY:
This bill provides a consumer more time to cancel a home improvement or home solicitation contract and establishes new requirements for home improvement lenders.
Specifically, this bill:
- Extends, from three days to five days, and, from five days to seven days if the consumer is a senior citizen, the time period a consumer has to cancel a home improvement contract.
- Requires a finance lender to obtain a copy of the home improvement contract and complete and record a phone call to the consumer to obtain specified in-language oral confirmations of the contract. The call must occur before the consumer executes a contract for a home improvement loan and the right-to-cancel time period for the contract expires.
- Requires a finance lender offering a home improvement loan to make specified loan information available to the consumer or property owner.
- Prohibits a contractor from requesting or accepting full payment from a finance lender until the contractor has received written confirmation from the property owner acknowledging the home improvement project is complete, permitted, and operational.
- Prohibits a finance lender making a home improvement loan from releasing funds to the home improvement contractor and from seeking any payment from the property owner, until the property owner has made specific oral and written certifications that the contracted work is complete. Additionally, no more than 85% of funds may be released until the home improvements have been given final approval by all permitting agencies and are operational.
- Authorizes a consumer to assert against the finance lender all claims and defenses arising out of a dispute with the contractor, if the consumer has made a good faith attempt to resolve the dispute with the contractor, and authorizes a customer to withhold payment from the lender in such instances.
FISCAL EFFECT:
- Minor and absorbable costs to the Contractors State License Board (CSLB) to update printed and online publications to reflect new consumer protections and contractor requirements. CSLB already has the authority to discipline a contractor for accepting advance payments in specified situations, regardless of payment origination.
- Costs of an unknown, but potentially significant amount, in excess of $150,000, to the Department of Financial Protection and Innovation (DFPI) to update examinations and guidance for lenders and provide enforcement (Financial Protection Fund). The magnitude of costs depends on the level of non-compliance, which may necessitate an additional staff position.
- By adding new consumer protections and allowing a consumer to assert against a finance lender all claims and defenses arising out of a dispute with the contractor, this bill may result in an increased number of civil claims against contractors and lenders, resulting in potentially significant cost pressures of an unknown amount to the courts (Trial Court Trust Fund (TCTF)). It is unclear how many new actions may be filed statewide, but one hour of court time is estimated to cost $1,000 in workload. Although courts are not funded on the basis of workload, increased pressure on staff and the TCTF may create a need for increased court funding from the General Fund (GF) to perform existing duties. The Budget Act of 2023 provided $105.14 million ongoing GF to backfill the TCTF.
According to the Legislative Analyst’s Office, the GF faces a structural deficit in the tens of billions of dollars over the next several fiscal years.
COMMENTS:
- Purpose. According to the author, this bill “establishes new consumer protections in the home improvement lending industry” that “will help prevent situations where a contractor and lender use aggressive solicitation tactics to convince a vulnerable homeowner to agree to a home improvement project they do not need, funded by a costly consumer loan with unclear terms.”
- Support and Opposition. This bill is supported by a coalition of consumer and legal aid groups led by the Housing and Economic Rights Advocates, arguing this bill addresses the “abuses and harm” from finance lenders “using contractors to market their loans for home improvements, signing homeowners up electronically (often without their knowledge or informed consent), and then releasing the funds directly to the contractor without taking steps to ensure the work has been finished properly.”
There is no registered opposition to this bill. However, the California Solar and Storage Association and Solar Energy Industries Association have a “support if amended” position and request “some modifications that, when implemented, will result in achieving the same consumer protections…while avoiding the unintended consequences of making rooftop solar more expensive for Californians and hurting small businesses.”
- Background.
Home Improvement Contracts. A home improvement contract is an agreement between a property owner and a contractor over the specifics of a home improvement project and each party’s respective obligations. Existing law, enforced by the CSLB, effectively requires contractors to grant credit to customers by doing a certain amount of work before being paid, thus preventing a contractor from leaving the job before it is complete.
Home Solicitation Sales Act. The Legislature passed the Home Solicitation Sales Act (Act) in 1971 to give consumers a time period to cancel contracts, including home improvement contracts, entered into outside the trade premises. The purpose of the Act was to protect consumers against aggressive marketing tactics and pressure to make an immediate purchasing decision when a salesperson appears at their home or when the sales pitch is given at a non-business location.
A new twist on this classic sales tactic occurs when a finance lender and contractor join forces to bundle home improvement loans with consumer contracts. For example, a contractor will go door-to-door and try to convince a homeowner that a certain portion of their home is need of significant improvement or repair, with quick and easy financing available through the contractor’s partnership with a financial lender. This bill addresses such potentially predatory practices by extending, by two days, existing right-to-cancel timelines under the Act. Prior to the expiration of the right-to-cancel period, the lender must also proactively reach out to the consumer, in the language preferred by the consumer, to ensure the risks and obligations associated with the loan are understood. This bill also requires certain benchmarks to be met before the lender can release funds to the contractor and seek payment from the consumer, and allows the consumer to pursue recourse against both the contractor and lender if the home improvement project is incomplete.
Analysis Prepared by: Irene Ho / APPR. / (916) 319-2081
Date of Hearing: April 23, 2024
ASSEMBLY COMMITTEE ON JUDICIARY
Ash Kalra, Chair
ABPCA Bill Id:AB 2993
Author:(Grayson) – As Amended Ver:April 17, 2024
PROPOSED CONSENT
SUBJECT: Home improvement and home solicitation: right to cancel contracts: loan financing regulation
KEY ISSUE: should consumer protections related to home improvement loans, including extending the right-to-cancel timeline, be enhanced?
SYNOPSIS
Home solicitation contracts have been regulated in California since the 1970s due to the high pressure tactics that sometimes are employed by door-to-door salespersons. A new twist on this classic sales tactic occurs when finance lenders and contractors join forces to bundle home improvement loans with construction contracts. In these cases, a contractor goes door-to-door (or sets up a booth in a home improvement big box store) and seeks to convince a homeowner that they need home improvements. The salespersons then try and entice the homeowner by offering quick and easy project financing through their partnership with a financial lender. Unfortunately, these high pressure sales tactics can be particularly effective for elderly homeowners and those who do not speak English as their first language.
This measure seeks to enhance consumer protections related to home improvement loan agreements. First, the bill expands the existing law’s right-to-cancel timelines. Second, the bill requires finance lenders to proactively outreach to homeowners to ensure that the homeowner fully understands the risks and obligations associated with the loan. Furthermore, the bill sets various benchmarks that must be met before the lender can transmit various proceeds of the loan to the contractor. Finally, the bill provides that in the event the homeowner and the contractor have a dispute, and in the event that despite good faith efforts to resolve the dispute fail, the homeowner can utilize various defenses available against the contractor against the finance lender to contest repaying the loan. The bill also provides that no adverse credit reporting can occur when a loan or the construction work is being disputed.
This bill is sponsored by Housing and Economics Rights Advocates and is supported by a coalition of consumer advocates and legal aid organizations. The proponents of this bill contend these protections are necessary to safeguard consumers from high pressure sales tactics and the ambiguous loan terms that often are contained in home improvement loan agreements. This measure is supported by representatives of the solar industry if amended. The solar industry contend the payment timelines in the bill are too strict and may harm reputable contractors and that the bill is generally too consumer friendly. This bill was previously heard and approved by the Committee on Banking and Finance by a unanimous 9 - 0 vote.
SUMMARY: Enhances consumer protections, including the right-to-cancel, governing home improvement loans. Specifically, this bill:
- Extends the right-to-cancel timeline for home improvement contracts from three days to five days for most Californians and five to seven days for persons over the age of 65.
- Provides that the provisions of 1) only apply to contracts entered into on or after January 1, 2025.
- Prohibits a contractor from requesting or accepting full payment from a finance lender until the contractor has received a written confirmation from the owner acknowledging all of the following:
- The home improvement project has been completed in accordance with the contract;
- Final approval has been provided by all permitting agencies; and
- The home improvement is operational.
- Requires a finance lender, before a consumer executes a contract for a loan to pay for a home improvement and before the right-to-cancel time period expires for a home improvement contract that is being financed by a home improvement loan, to do the following:
- Obtain a copy of the home improvement contract for the home improvement that is being financed by the home improvement loan;
- Complete and document a telephone call to confirm that the homeowner has received a copy of the loan contract, the key terms explained in plain language, all disclosures required by the federal Truth in Lending Act, and the right-to-cancel form.
- Requires, at the commencement of the call required by 4), for the finance lender to ask if the consumer on the call would prefer to communicate during the oral confirmation primarily in a language other than English.
- Provides that if the finance lender cannot accommodate the language required pursuant to 5) the contract cannot proceed.
- Requires, in addition to the confirmation required by 4), the call to the consumer must inform the consumer of the following:
- That the consumer on the call has the right to have other persons present for the call, as specified;
- That the consumer should review the home improvement loan and financing estimate and disclosure form with all other owners of the property;
- All home improvements being installed that are being financed by the home improvement loan;
- The key terms of the home improvement loan;
- Confirmation of the consumer’s gross monthly household income and ability to pay the monthly payment amount and total cost;
- That the consumer understands that any estimates of cost savings from the home improvements are not guaranteed and may be unreliable; and
- Whether the property will be subject to a financing statement filing requirement.
- Requires a finance lender to keep a recording of the call made pursuant to 4) for five years after the conclusion of the loan term.
- Provides that if the consumer asks for a call pursuant to 4) to be conducted in a language other than English, upon the conclusion of the call the finance lender must deliver a written statement in the language used during the call containing the following information:
- The loan contract;
- The right to cancel form; and
- The financing estimate and disclosure form required under the federal Truth in Lending Act.
- Requires a finance lender that engages in offering or providing home improvement loans to make available to the consumer or property owner, or both, upon request, information in the control or possession of the lender concerning the home improvement loan that was provided to the consumer to finance the home improvement contract, including information relating to any transaction, series of transactions, or to the account, including costs, charges, and payment history.
- Requires a finance lender to provide to the consumer or their verified authorized representative, upon request, any of the following documentation:
- Financing application executed by consumer;
- Financing agreement and disclosures, including all certificates, disclosures, and contracts associated with the account, and including all signed or initialed copies;
- A copy of the home improvement contract for the financed work, including all signed copies;
- Completion certificates or other evidence that performance of a home improvement is complete or satisfactorily concluded, including all signed copies;
- Electronic certificates, including verifications of all signatures that were obtained electronically, electronic signature envelopes, or audit trails;
- Documentation of all payments to contractor;
- Account histories;
- Financing estimates and disclosures;
- An accounting from the date of original transaction to the present;
- If secured by a financing statement, a copy of that financing statement and the list of collateral or statement of account, or both; and
- Recordings of all oral confirmation telephone calls with the consumer.
- Requires a finance lender to maintain each document detailed in 11) relating to any transaction for five years from the date that the financed amount is remitted to the contractor, or five years after the loan is repaid in full, whichever is later.
- Authorizes a finance lender to establish, via written notice, which address the consumer must use to request the information described in 11).
- Provides that no later than 30 days after receiving a request for information pursuant to 11) a finance lender to do the following:
- Provide the consumer with the requested information and contact information, including a telephone number, for further assistance in writing; or
- Conduct a reasonable search for the requested information and provide the consumer with a written notification that states that the lender has determined that the requested information is not available to the lender.
- Prohibits the finance lender from charging a fee or requiring any additional payment in return for providing the information described in 11).
- Prohibits a finance lender who makes a home improvement loan from releasing funds to the home improvement contractor, other than a down payment, unless the property owner has certified orally, by means of a confirmation telephone call and a written confirmation signed by the property owner, that the home improvements for which the payment is being made have been completed in accordance with the contract.
- Provides that no more than 85 percent of the funds are to be released to the home improvement contractor, and no payment can be sought from the consumer, until the home improvements have been given final approval by all permitting agencies and are operational.
- Provides that for the purpose of 17), a solar energy system is not to be deemed operational until after the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning.
- Provides that in any dispute arising out of a home improvement contract in which the consumer has also obtained a home improvement loan in excess of fifty dollars ($50), the consumer may assert against the finance lender all claims and defenses arising out of the transaction and relating to the contractor’s failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor, irrespective of whether the contractor acted as the finance lender’s agent, as specified.
- Permits a consumer to withhold payment up to the amount of credit outstanding for the home improvement or services that gave rise to the dispute and any finance or other charges imposed on that amount.
- Prohibits a finance lender from deeming any money withheld pursuant to 20) as delinquent, regardless of the outcome of the dispute.
- Defines the following terms:
- “Home improvement loan” means a consumer loan issued by a finance lender, the proceeds of which will be disbursed to a contractor in connection with a home solicitation contract, except loans deemed PACE Loans, as specified;
- “Home improvement” means the repairing, remodeling, altering, converting, or modernizing of, or adding to, residential property, as well as the reconstruction, restoration, or rebuilding of a residential property that is damaged or destroyed by a natural disaster for which a state of emergency is proclaimed by the Governor, or for which an emergency or major disaster is declared by the President of the United States, and includes, but is not limited to, the construction, erection, installation, replacement, or improvement of driveways, swimming pools, including spas and hot tubs, terraces, patios, awnings, storm windows, solar energy systems, landscaping, fences, porches, garages, fallout shelters, basements, and other improvements of the structures or land which is adjacent to a dwelling house;
- “Home improvement contract” means an agreement, whether oral or written, or contained in one or more documents, between a contractor and an owner or between a contractor and a tenant, regardless of the number of residences or dwelling units contained in the building in which the tenant resides, if the work is to be performed in, to, or upon the residence or dwelling unit of the tenant, for the performance of a home improvement, and includes all labor, services, and materials to be furnished and performed thereunder;
- “Key terms” means the terms of the home improvement loan, including what home improvements are being financed, the name of the contractor who will receive the loan proceeds, the loan term or period of time for repayment, total cost, monthly payment amounts, finance charge, and due dates, whether the amount of monthly payments due will change during the term of the loan, annual percentage rate of interest, how late fees may be incurred, how payments more than the minimum payment will be applied, whether there are any prepayment penalties, and when the first payment is due;
- “Consumer” means an individual resident of this state, or that individual’s legal representative, who obtains or has obtained from a financial institution a financial product or service to be used primarily for personal, family, or household purpose; and
- “Solar energy system” means a solar energy device to be installed on a residential building or residential property that has the primary purpose of providing for the collection and distribution of solar energy for the generation of electricity, that produces at least one kilowatt, and not more than five megawatts, alternating current rated peak electricity, and that meets or exceeds specified eligibility criteria.
EXISTING LAW:
- Pursuant to the Contractors State License Law, established the Contractors State License Board to regulate contractors and the construction industry. (Business and Professions Code Section 7000 et seq.)
- Provides that any contractor subject to licensure under the Contractors State License Law who reports to, or causes a complaint to be filed with, the Contractors State License Board that a person licensed by that entity has engaged in professional misconduct, knowing the report or complaint to be false, may be issued a citation by the registrar. (Business and Professions Code Section 7011.8.)
- Establishes the Consumer Legal Remedies Act which prohibits certain unfair methods of competition, and unfair or deceptive acts or practices, in connection with the sale or lease of goods or services. (Civil Code Sections 1750 et seq.)
- Prohibits a home solicitation of a consumer who is a senior citizen where a loan or assessment is made encumbering the primary residence of that consumer for purposes of paying for home improvements and where the transaction is part of a pattern or practice of violating specified federal laws. (Civil Code Section 1761.)
- Establishes the Home Solicitation Sales Act and defines “home solicitation contract or offer” to mean any contract, whether single or multiple, or any offer which is subject to approval, for the sale, lease, or rental of goods or services or both, made at other than appropriate trade premises in an amount of twenty-five dollars ($25) or more, including any interest or service charges. (Civil Code Section 1689.5.)
- Authorizes, in addition to any other right to revoke an offer, a buyer to cancel a home solicitation contract or offer until midnight of the third business day, or until midnight of the fifth business day if the buyer is a senior citizen, after the day on which the buyer signs an agreement or offer to purchase. (Civil Code Section 1689.6.)
- Establishes the California Financing Law to regulate finance lenders and brokers. (Financial Code Section 22000 et seq.)
FISCAL EFFECT: As currently in print this bill is keyed fiscal.
COMMENTS: Home improvement loans are a growing financial product in the home construction industry. These loans can be utilized to finance home repairs, renovations, additions, and the installation of clean energy systems. Recently, some lenders have started to partner with the contractors who perform the home construction work to market loans for home repairs and renovations on their behalf. When a contractor goes door-to-door offering their services, accompanied by a home improvement loan offer, the sales tactics can quickly become high-pressure and predatory. This measure seeks to provide new consumer protection to prevent abuses in the home improvement loan industry. In support of this bill, the author states:
AB 2993 establishes new consumer protections in the home improvement lending industry. These new protections will help prevent situations where a contractor and lender use aggressive solicitation tactics to convince a vulnerable homeowner to agree to a home improvement project they do not need, funded by a costly consumer loan with unclear terms. Among other provisions, AB 2993 extends the time a homeowner has to cancel a home solicitation contract and requires a finance lender to confirm the loan terms with the homeowner. These protections will ensure greater transparency and accountability in the industry.
High pressure sales tactics can push homeowners into home improvement loans they do not want or need. Home improvement loans, broadly speaking, are any loans obtained for conducting work on one’s preexisting home. These loans can be used to cover home remodels, home additions, landscaping, and the installation of energy efficient technologies in and on the home. Historically, a homeowner seeking to have work performed on their property would contact a contractor, receive an estimate for the work to be performed, independently seek a loan, and then agree with the contractor to complete the service. In these instances, although the homeowner maintains two distinct relationships with the lender and contractor, the homeowner was typically proactively seeking out the work.
An increasing trend in the home improvement industry involves alliances between finance lenders and contractors. These partnerships can be utilized to bundle the work of obtaining cost estimates for construction work with the process of obtaining financing. While in theory this practice is more efficient, it takes significant control away from a homeowner. This practice can teeter into predatory behavior when the homeowner is not directly seeking home repairs. A growing number of contractors are now going door-to-door to solicit business. For example, a roofing contractor can drive through established neighborhoods and explicitly look for homes with older roofs. The contractor can then go to a homeowner’s door and offer their services. This high pressure sales tactic can frequently result in homeowner’s consenting to work they may not need. When the contractor is able to offer financing while also using high pressure tactics to sell their work a homeowner may, in a matter of minutes, have agreed to a significant amount of debt for this work.
Similar to the door-to-door solicitation, many big box home improvement stores now permit preferred contractors to use the store to solicit business. For example, solar panel contractors frequently establish booths at Home Depot and Lowe’s on the weekends and actively call out to customers seeking to convince a homeowner to sign up for their solar installation contracts. Again, when coupled with a finance agreement, these sales tactics can result in homeowners quickly amassing significant debt obligations. These tactics are particularly well suited to those seeking to prey on senior citizens and consumers who do not speak English as a first language.
Existing law can leave a homeowner stuck if a contractor fails to complete their work. Existing law provides significant protections to a consumer related to contractors and construction work. The major protection underpinning the entire system is the State Contractor Licensing Law which vests the Contractors State License Board with regulatory oversight over contractors. Should a contractor fail to perform work for which they were paid, or performs substandard work, the Board serves as a clearinghouse for consumer complaints and contractor discipline. Similarly, both the Home Solicitations Act and the Consumer Legal Remedies Act provide consumer recourse should a consumer fall victim to unfair or deceptive marketing practices as it relates to home solicitation contracts.
However, none of the provisions of existing law directly protect consumers who take out home a improvement loan and a contractor fails to perform the work that is sought to be financed by the loan. In the event that a homeowner works with a private lender, the lender may be able to assist the homeowner. However, there is no legal obligation of the lender to do so. More troubling, now that finance lenders are working directly with contractors to help bundle loans with construction contracts, these issues are becoming more pronounced. While current law provides a process for filing a claim with the Contractors State License Board, this process can take considerable time to reach a resolution. If the contractor and lender are working together, the lender has little incentive to assist the homeowner if the work was not adequately performed. This forces many homeowners to pay back loans for services they did not receive.
This bill adopts several consumer protections to protect consumers from high pressure solicitation tactics used to trap consumers into paying home improvement loans. First, this measure extends the existing law’s right to cancel period from three to five days for most homeowners; and five to seven days for senior citizens. Second, this measure requires lenders to proactively contact homeowners and confirm the details of a home improvement loan contract and ensure that the homeowner understands their rights and obligations under the agreement. Furthermore, this bill prohibits the finance lender from distributing most of the proceeds of the loan to a contractor until the lender ensures that the homeowner is aware of their rights. Additionally, the bill establishes guidelines for transmitting payment to a contractor only upon key construction milestones, including permitting and provision of utility services, being reached by the contractor. Finally, this bill provides that if a homeowner makes a good faith effort to resolve a dispute related to home improvement with their contractor, then they may assert all claims and defenses available against the contractor and against the lender, as well. The bill also enables a homeowner to withhold payments on a home improvement loan until all disputes are resolved without fear of having their nonpayment reported to credit agencies. It should be noted that this bill does not apply to large institutional lenders as those lenders are subject to significant regulation pursuant to state and federal banking laws.
Despite concerns that this bill tips the scales too far in favor of consumers, in light of the tactics used by some in the home improvement industry, this bill provides valuable and necessary consumer protections. California’s solar industry would support this measure, if it were amended. As noted above, this industry is a major user of the joint construction and financing model. The industry raises two primary concerns about the bill in print. First, industry notes that provisions limiting payment until permitting or utility companies approve of the work will unfairly delay payments to contractors. Secondly, they argue that the bill gives consumers too many rights and swings the balance of power too far in favor of the consumer.
As it relates to the first concern, related to payment contingencies, as noted in the analysis of this bill by the Committee on Banking and Finance, this bill simply codifies best practices in the lending industry. Given that the goal of this bill is to enhance the lenders’ oversight of the construction process prior to making homeowners responsible for paying back funds, these provisions seem reasonable and industry’s proposed amendments appear unnecessary at this time.
Pertaining to the second issue raised by the industry, that this bill tips the balance too far in favor of consumers, this proposition appears to ignore the evidence of existing predatory behavior in the construction industry, as well as the risks that these practices pose to consumers. Whether it is intentional or not, existing practices can confuse consumers and high pressure sales tactics can push consumers into accruing debt for projects they do not need or that are not completed. Furthermore, when a contractor fails to adequately perform their work, consumers should not be forced to fend for themselves. This bill simply provides needed consumer protections and does not appear to unfairly target lenders or contractors. Again, regarding these consumer protection provisions, amendments appear to be unnecessary at this time.
ARGUMENTS IN SUPPORT: This bill is sponsored by Housing and Economics Rights Advocates and is supported by a coalition of consumer advocates and legal aid organizations. Writing in support of the bill Housing and Economics Rights Advocates notes:
AB 2993 is a crucial step towards addressing the abuses and harm that arises from finance lenders using contractors to market their loans for home improvements, signing homeowners up electronically (often without their knowledge or informed consent), and then releasing the funds directly to the contractor without taking steps to ensure the work has been finished properly.
Because of the inherent likelihood of abuse, existing law provides special protections for “home solicitation contracts”, those that are negotiated outside the contractor’s place of business, such as through door-to-door sales. Unfortunately, the law does not adequately address the role of lenders who finance these improvements, often leaving consumers vulnerable. Aggressive marketing tactics and door-to-door solicitation often lead homeowners to agree to projects they may not necessarily need, funded by costly unsecured consumer loans with opaque terms.
Furthermore, when projects are left incomplete or poorly executed, homeowners have limited recourse with the finance lender who is seeking repayment of the loan for substandard or incomplete work.
AB 2993 presents a solution to these challenges by enacting changes that prioritize transparency and accountability on the part of the finance lender as well as the contractor. By extending the "right to rescind" timeline, requiring lenders to clearly communicate loan terms, and prohibiting the release of funds until certain conditions are met, this legislation empowers homeowners to make informed decisions about their home improvement projects. Additionally, allowing consumers to assert claims arising from the contractor’s unlawful conduct against lenders in specific situations promotes oversight of the contractor’s solicitation and performance of the financed home improvement projects, and ensures greater accountability within the industry.
REGISTERED SUPPORT / OPPOSITION:
Support
Housing and Economic Rights Advocates (sponsor)
California Low-income Consumer Coalition
Consumer Advocates Against Reverse Mortgage Abuse
Consumer Federation of California
EBCLC
Haven Neighborhood Services
National Consumer Law Center, INC.
National Housing Law Project
Public Counsel
Rise Economy
Support if Amended
California Solar & Storage Association
Solar Energy Industries Association
Analysis Prepared by: Nicholas Liedtke / JUD. / (916) 319-2334
Date of Hearing: April 15, 2024
ASSEMBLY COMMITTEE ON BANKING AND FINANCE
Timothy Grayson, Chair
ABPCA Bill Id:AB 2993 (
Author:Grayson) – As Amended Ver:March 21, 2024
SUBJECT: Home improvement and home solicitation: right to cancel contracts: loan financing regulation
SUMMARY: Extends the time in which a consumer may cancel a home improvement contract and establishes new requirements for finance lenders making home improvement loans, as defined.
Specifically, this bill:
- Extends, by two days, the existing right-to-cancel timeline for home improvement contracts and home solicitation contracts.
- Defines “home improvement loan” as a consumer loan issued by a finance lender, the proceeds of which will be used by the borrower to finance a home improvement or issued to a contractor in connection with a home improvement contract.
- Requires a finance lender, prior to executing a home improvement loan contract and before the right-to-cancel period expires, to obtain a copy of the home improvement contract and call the consumer to orally confirm the property owner received a copy of the loan contract, right-to-cancel form, and the key terms of the loan contract.
- Requires a finance lender to do the following when conducting the oral confirmation call:
- Ask the consumer, at the commencement of the call, if they would prefer to communicate primarily in a language other than English. If the preferred language is not supported by the finance lender, then the transaction cannot proceed.
- Communicate to the consumer specified information, including the key terms of the home improvement loan and their right to have another person present for the call.
- Maintain a recording of the call for at least five years after the loan term ends and make the recording available to the consumer upon request.
- Requires a finance lender to make available to the consumer or property owner information concerning the home improvement loan, as well as other specified information such as account history.
- Prohibits a contractor from requesting or accepting full payment from a finance lender until the contractor has received written confirmation from the property owner acknowledging that the home improvements have been completed in accordance with the contract, have been given final approval by all permitting agencies, and are operational.
- Prohibits a finance lender from releasing home improvement loan funds to a contractor and from seeking payment, other than a down payment, from the property owner until the property owner has certified orally, by means of a confirmation telephone call and a written completion certificate signed by the property owner, that the home improvements have been completed in accordance with the contract, have been given final approval by all permitting agencies, and are operational.
- Authorizes a consumer to assert against a finance lender who makes home improvement loans all claims and defenses arising out of a transaction and relating to the contractor’s failure to resolve the dispute, if the consumer has made a good faith attempt to resolve the dispute with the contractor. A consumer may withhold payment up to the amount of credit withstanding for the home improvement that gave rise to the dispute.
EXISTING LAW:
Business and Profession Code
- Establishes the Contractors State License Board (CSLB) to enforce and administer the Contractors State License Law. (Business and Professions Code Sections 7000 et seq.)
- Defines a “home improvement contract” as an agreement whether oral or written, or contained in one or more documents between a contractor and an owner or tenant, as specified, if the work is to be performed in or to the residence or dwelling unit for the purpose of home improvement and includes all labor, services, and materials to be furnished and performed. (Business and Professions Code Section 7151.2)
Civil Code
- Establishes the Consumer Legal Remedies Act (CLRA), which prohibits certain enumerated unfair methods of competition, and unfair or deceptive acts or practices, in connection with the sale or lease of goods or services. (Civil Code Sections 1750-1784)
- Prohibits a home solicitation of a consumer who is a senior citizen where a loan or assessment is made encumbering the primary residence of that consumer for purposes of paying for home improvements and where the transaction is part of a pattern or practice of violating specified federal laws. (Civil Code Section 1761)
- Establishes the Home Solicitation Sales Act and defines “home solicitation contract or offer” means any contract, whether single or multiple, or any offer which is subject to approval, for the sale, lease, or rental of goods or services or both, made at other than appropriate trade premises in an amount of twenty-five dollars ($25) or more, including any interest or service charges. (Civil Code Section 1689.5)
Financial Code
- Establishes the California Financing Law (CFL), which regulates finance lenders and brokers making certain types of consumer or commercial loans. (Fin. Code, div. 9, §§ 22000 et seq.)
FISCAL EFFECT: Unknown. This bill is keyed Fiscal.
COMMENTS:
- Purpose
According to the author:
AB 2993 establishes new consumer protections in the home improvement lending industry. These new protections will help prevent situations where a contractor and lender use aggressive solicitation tactics to convince a vulnerable homeowner to agree to a home improvement project they do not need, funded by a costly consumer loan with unclear terms. Among other provisions, AB 2993 extends the time a homeowner has to cancel a home solicitation contract and requires a finance lender to confirm the loan terms with the homeowner. These protections will ensure greater transparency and accountability in the industry
- Background: Financing home improvements.
When taking on a home improvement project, homeowners who cannot pay for the project upfront can access a variety of financing options. These options differ in costs, availability, and appropriateness depending on the type of home improvement project. Options include:
- Secured or mortgage-based loans. Borrowers have a variety of options that use their existing home and equity as the basis for additional financing. Generally, while this type of financing can be more affordable, it is less available to low- and middle-income homeowners with lower credit scores or limited accrued home equity. Financing options include a cash-out refinance, home equity loan, or home equity line of credit.
- Unsecured loans. A home improvement loan is a type of unsecured personal loan offered by a bank, credit union, or nonbank lender. These can include construction loans offered by traditional financial institutions as well as installment loans offered through nonbank finance lenders. These loans do not use the home itself as collateral, though a home improvement project such as a solar system installation may include a security interest in the unit itself. Generally, unsecured loans have higher interest rates than secured lending options, but they are more available to borrowers with lower incomes.
Unsecured loans often are disbursed directly to the consumer, who then manages payments to the contractor. However, under some other models, the lender disperses the funds directly to the contractor. This latter model has become more common for energy efficiency or solar system projects.
- Alternative options. In addition to traditional secured or unsecured loans, a number of alternative financing arrangements and state programs have emerged in recent years. For example, the Property Assessed Clean Energy (PACE) program provides secured financing that is repaid through an annual assessment on the home’s property tax bill. Or, the state’s GoGreen Home Energy Financing program offers a credit enhancement to participating credit unions so they offer lower rates and better payback terms for energy efficiency improvements.[1]
- Background: Home improvement contracts and payment timelines
A home improvement contract is an agreement between a property owner and a contractor (or an authorized salesperson) over the specifics of a home improvement project and each party’s respective obligations. Existing law requires contractors to comply with a multitude of rules concerning that contract. For example, the contract must include a description of all services, materials, and labor to be furnished and performed. The majority of construction-related contracts whose labor and materials are more than $500 are subject to the requirements of a home improvement contract.
The contract also must specify the costs of the project and the schedule of payments. There must be a contract price and a separate finance charge amount, if applicable. If the contract stipulates a down payment prior to the job’s start, that payment cannot exceed $1,000 or 10% of the contract price, whichever is less. Moreover, if the contract outlines a payment schedule with progress payments, these progress payments cannot exceed the value of the performed work. This prohibition encompasses any advance payments, in whole or in part, from any lender or financier. If the contract provides for payment of a salesperson’s commission as part of the contract price, that payment must be made on a pro-rata basis in proportion to the schedule of payments made to the contractor.
The above parameters mean that, in effect, contractors grant credit to customers by doing the work before being paid. This process is intended to prevent a contractor from leaving before the job is complete. Based on conversations with stakeholders, there does not seem to be a universal consensus about what “completion” means, though generally, it means that the home improvement contract is complete, signed off on by relevant permitting authorities, and works as described in the contract.
- Background: Home improvement lending and solicitation.
AB 2993 is partly a response to consumer harm resulting from direct solicitation and other aggressive marketing tactics used by certain entities in the home improvement industry. Solicitation is a common strategy for contractors or salespeople to spread awareness about new home improvement opportunities and to present themselves as possible partners. Unfortunately, this process is also prone to abuse, such as when the contractor manufactures urgency to compel the homeowner to make a rushed decision or when the contractor omits or misleads the consumer about the specifics of the project and the financing agreement.
The role of door-to-door solicitation in perpetuating consumer abuses within the home improvement process has long been recognized as a significant problem, and the Legislature has repeatedly had to intervene to protect vulnerable consumers. Those prior efforts are briefly summarized below:
- Home Solicitation Sales Act. In 1971, the Legislature passed the Home Solicitation Sales Act, giving Californians a time period in which to cancel contracts, including home improvement contracts, entered into outside the appropriate trade premises. The purpose of the Home Solicitation Act is to protect consumers against pressure to make an immediate purchasing decision when a salesperson appears at their home, or where the sales pitch is given at a non-business location. Among its many protections, the Home Solicitation Sales Act provides for a right-to-cancel window for any signed contract that originated from a solicitation.
- Consumer Legal Remedies Act (CLRA). In the mid-1990s, advocates and consumer groups sounded the alarm about increased occurrences of home equity loan abuse. According to a 1994 Consumer Report analysis, a common form of home equity loan abuse involved home improvement projects and door-to-door solicitors, such as when a contractor would arrange for an unaffordable home equity loan to pay for a home improvement project.[2] The Consumer Reports analysis also provided specific examples, including the following:
Nora B, an 80 year old widow, had a first mortgage payment on her home of just $214.00 per month. She was approached by a home improvement contractor who told her that he could arrange for a loan to pay for new siding for the house and to consolidate $15,000 of outstanding consumer debt. She was then visited by a representative from the finance company who had her sign the loan application and several other documents, some of which had blank spaces. The lender's representative asked Nora if she could afford to pay $300 per month, but did not explain the $32,900 balloon payment at the end of the 5 year loan. Foreclosure proceedings were commenced when Nora fell behind on her monthly payments.
In response to cases like the above, the Legislature enacted new protections under the CLRA for vulnerable consumers targeted by unscrupulous lenders and contractors. Specifically, SB 320 (Petris), Chapter 255, Statutes of 1995, prohibits the “home solicitation” of senior citizens by anyone offering mortgage-financed home improvements where the solicitor’s conduct is “part of a pattern or practice” that violates certain federal consumer protection laws. Importantly, the CLRA provisions apply only to secured mortgage-financed home improvement loans; they do not apply to the vast array of unsecured or alternative financing options available to homeowners today.
- PACE Reforms. In 2007, the first PACE program was created to finance energy efficiencies and renewable energy upgrades to homes and commercial buildings. PACE financing is secured financing tied to the property itself and repaid through annual assessments on the home’s property tax bill. A feature of the program is the use of “solicitor agents” who acted as the primary point of engagement with the homeowner. There were widespread reports of these agents misrepresenting the cost of projects and financing and targeting low-income, fixed-income households. These reports led to major reforms to the PACE program, some of which were the inspiration for this bill and are discussed in greater detail in Comment #5, below.
AB 2993 once again revisits the issue of home solicitation. Today, new technologies and software platforms allow contractors and lenders to work closely together to finalize an agreement with a consumer. Housing and Economic Rights Advocates (HERA), this bill’s sponsor, has provided committee staff with a number of examples demonstrating how the solicitation process can lead to confusion and harm and leave vulnerable homeowners with a costly loan they do not fully understand. The specifics of these cases bear a remarkable similarity to the 1990s home equity case described above. For example, in one case, a homeowner unknowingly committed to a home improvement loan based on omissions or misstatements from the salesperson:
The salesperson told Mr. C that he would need to sign his tablet to get the process started. The salesperson indicated that by signing the tablet, Mr. C was authorizing them to take the preliminary steps in the transaction, such as checking his credit and writing up the contract. The salesman did not indicate that this signature was binding Mr. C to an existing contract and did not show Mr. C any contract terms. Rather, Mr. C was shown a signature page with no prices, details, or terms written out. At no point did the salesperson inform Mr. C that a loan would be taken out in his name or receive Mr. C’s consent to do so. Mr. C signed the tablet authorizing contractor to run his credit and put together loan terms for his review. Mr. C was given no documentation that day or at any subsequent time.
- What does AB 2993 do?
AB 2993 establishes new protections for consumers who take out unsecured home improvement loans and creates obligations for finance lenders making such loans. The bill’s premise is that by requiring a home improvement lender to have “skin in the game” in the home improvement process and by making the lender more accountable for the project’s outcome, that lender will then take a more proactive role in ensuring consumers understand the loan agreement and in weeding out unreliable or unscrupulous contractors who help facilitate financing agreements.
AB 2993 does not apply to banks or credit unions. Rather, the new rules for lenders apply exclusively to nonbank finance lenders, entities that generally speaking are not subject to the same level of scrutiny as chartered depository institutions.
The bill’s sponsor points to a number of problems currently plaguing the unsecured home improvement lending industry. First, as noted above, borrowers are signing up for consumer loans with terms that are not clearly communicated or explained. This confusion can be inadvertent or intentional, but the effect is the same in that consumers feel trapped by a loan they do not understand or believe they agreed to. Second, contractors are not completing the jobs as promised. While current law provides a process for filing a claim with the CSLB, this process can take considerable time to reach a resolution. Third, if the project does not get completed or does not pass inspection, the finance lender nevertheless aggressively pursues payment even as the homeowner tries to resolve the issue with the contractor or the CSLB. These problems, happening in isolation or altogether, can leave the consumer in great financial distress and with few options to move forward.
AB 2993 contains four major reforms. Those reforms are:
- Extended right-to-cancel window. AB 2993 extends, by two days, the existing right-to-cancel window for home improvement contracts and home solicitation contracts. This change will allow for more time for a consumer to review the home improvement contract.
- Oral confirmation call. AB 2993 requires a finance lender to conduct an oral confirmation call with the prospective borrower prior to finalizing a home improvement loan agreement. This oral confirmation call is intended to make sure that both the lender and the borrower understand the key terms of the loan. Moreover, this oral confirmation call allows the lender to double-check what the salesperson or contractor told the consumer.
While oral confirmation calls are commonly used by home improvement lenders, these calls typically happen as a “welcome call” after the loan agreement has been signed. These welcome calls may or may not occur after the agreement has been signed and before the right-to-cancel window has closed, meaning their efficacy can vary. AB 2993 proposes to change the order of operations by requiring this call to occur before the contract is finalized, similar to existing requirements for PACE administrators.
- New payment timelines. AB 2993 creates two new limitations on when funds can move between parties. The first limitation prohibits the contractor from requesting or accepting “full” payment from the finance lender until the contractor has received a written confirmation from the owner acknowledging the home improvement project has been completed in accordance with the contract, final approval has been provided by all permitting agencies, and the home improvement is operational. This is in line with existing rules prohibiting payment until the project is completed, but it adds more specificity for just what “completion” actually means.
The second limitation is placed on the finance lender. Specifically, AB 2993 prohibits a finance lender from releasing home improvement loan funds to the contractor (and requesting payment from the consumer) until the property owner has certified orally and in writing that the home improvements have been completed in accordance with the contract, have been given final approval by all permitting agencies, and are operational.
- Claims and defense. AB 2993 also allows a consumer, if they make a good faith effort to resolve a conflict with a contractor, to assert their claim and defense with the lender after the contractor fails to resolve the conflict. Moreover, the consumer can withhold payment of the amount of credit outstanding for the disputed transaction while the dispute is ongoing. These provisions are lifted from national rules pertaining to credit card and billing disputes under the Truth in Lending Act.[3]
- Policy considerations
As of the publication of this analysis, AB 2993 has not received formal opposition. However, a number of groups have submitted “Support If Amended” letters that highlight concerns they would like to see addressed in future amendments. The author’s office has committed to working with these groups to fine-tune the details of the proposal. Those concerns, as paraphrased by committee staff, include:
- Reliance on permitting or utility timelines creates unnecessary payment delays. AB 2993 contains a number of provisions limiting when both the contractor and the lender are paid until the appropriate permitting authorities have signed off on the project, consistent with the general principle that the property owner should now pay for a project that is complete.
Based on conversations with those in the contracting industry, the impact of delaying payments to and from the borrower until full permitting approval affects different types of projects differently. For many, AB 2993 reaffirms industry best practices and does not represent a major shift. However, industries such as solar express concerns about the long delays by local permitting authorities and even longer periods until utilities hook up the system.
- The bill’s provisions empower “bad customers” at the expense of contractors and lenders. AB 2993 contains a number of provisions meant to give consumers more opportunity to resolve conflicts or seek remedy with either the contractor or the lender. These provisions are intended to help those consumers trapped in a nightmare home improvement project where the job remains incomplete while the lender demands payment.
Stakeholders express concern that these provisions, altogether, swing the pendulum too far in the other direction and will allow bad customers not operating in good faith to try to squirm out of their obligation to pay the contractor or lender.
- Committee amendments
The committee recommends a set of amendments meant to clarify AB 2993’s scope and a finance lender’s schedule of payments to the contractor.
- Amendments description: The committee recommends modifying the definition of “home improvement loan” to contain an explicit connection to home solicitation contracts and funds being disbursed directly to the contractor. As currently drafted, AB 2993 could be read as to apply to personal consumer loans that the consumer then uses to pay for a project, on their own, without the lender’s knowledge.
The committee also recommends clarifying the timeline of when a finance lender pays a home improvement contractor and collects payments from the property owner. First, amendments would specify that payments to the contractor would be consistent with existing rules around progress payments. Second, the committee recommends a separate provision that allows up to 85% of funds to be released to a contractor between when the project is completed, but not signed off by permitting authorities. However, the remaining 15% of the funds is contingent on permitting approval and the improvement, such as solar, becoming operational. Under these amendments, the lender would collect payment from the borrower when the improvement is fully operational and signed off by permitting agencies and connected by the utility, if applicable.
- Proposed amendments:
Financial Code Section 22205 is amended as follows:
22205. (a) (1) “Home improvement loan” means a consumer loan issued by a finance lender subject to this division, the proceeds of which will be used by the borrower to finance a home improvement, as defined in Section 7151 of the Business and Professions Code, or issued disbursed to a contractor in connection with a home improvement solicitation contract, as defined in Section 1689.5 of the Civil Code, to finance a home improvement, as defined in Section 71511.2 of the Business and Professions Code.
(2) “Home improvement loan” shall not include a PACE assessment, as defined in Section 22015.
Financial Code Section 22332.1 is amended as follows:
A finance lender who makes a home improvement loan shall not release funds to the home improvement contractor and shall not seek any payment, other than the downpayment allowed under Section 7159 of the Business and Professions Code or those payments consistent with Section 7159.5(a) (4) and (5) of the Business Code, from the property owner until unless the property owner has certified orally, by means of a confirmation telephone call, and a written confirmation signed in writing, by means of a completion certificate signed by the property owner, that the home improvements contracted for which the payment is being made have been completed in accordance with the contract.
(b) Notwithstanding subdivision (a), no more than 85 percent of the funds shall be released to the home improvement contractor, and no payment shall be sought from the consumer, until the work has, have been given final approval by all permitting agencies, and are operational. A solar energy system shall not be deemed complete operational until after the property owner confirms the utility supplying electricity has been connected to the solar energy system, the utility supplying electricity grants permission to operate the solar energy system, and the property owner confirms the solar energy system is functioning.
- Support
AB 2993 is sponsored by HERA and supported by legal aid groups, consumer groups, and economic justice advocates. Their letter states:
AB 2993 is a crucial step towards addressing the abuses and harm that arises from finance lenders using contractors to market their loans for home improvements, signing homeowners up electronically (often without their knowledge or informed consent), and then releasing the funds directly to the contractor without taking steps to ensure the work has been finished properly.
Because of the inherent likelihood of abuse, existing law provides special protections for “home solicitation contracts”, those that are negotiated outside the contractor’s place of business, such as through door-to-door sales. Unfortunately, the law does not adequately address the role of lenders who finance these improvements, often leaving consumers vulnerable. Aggressive marketing tactics and door-to-door solicitation often lead homeowners to agree to projects they may not necessarily need, funded by costly unsecured consumer loans with opaque terms. Furthermore, when projects are left incomplete or poorly executed, homeowners have limited recourse with the finance lender who is seeking repayment of the loan for substandard or incomplete work.
- Support if amended
The California Solar and Storage Association (CALSSA) and the Solar Energy Industries Association (SEIA) have taken a Support If Amended position on AB 2993. They write:
Consumer protection is a paramount issue for both of our associations. We believe the vast majority of solar industry professionals, be they contractors or solar financiers, comply with all aspects of the law. However, there are some consumers that have been negatively harmed because of unscrupulous actors and AB 2993 is a very worthwhile effort to help to mitigate this. We are wholly supportive of the main objectives of the bill, but we have some modifications that, when implemented, will result in achieving the same consumer protections desired by the Chairman while avoiding the unintended consequences of making rooftop solar more expensive for Californians and hurting small contractors
Their letter requests changes related to the timelines for payments and the oral confirmation call and additional guardrails and due process protections for lenders in Section 10 of the bill, which allows customers to assert ta claim and defenses against a home improvement lender.
REGISTERED SUPPORT / OPPOSITION:
Support
California Low-income Consumer Coalition
Consumer Advocates Against Reverse Mortgage Abuse
Consumer Federation of California
East Bay Community Law Center
Haven Neighborhood Services
Housing and Economic Rights Advocates (HERA)
National Consumer Law Center, INC.
National Housing Law Project
Public Counsel
Rise Economy
Support If Amended
California Solar & Storage Association
Solar Energy Industries Association
Analysis Prepared by: Luke Reidenbach / B. & F. / (916) 319-3081
https://www.treasurer.ca.gov/caeatfa/cheef/reel/index.asp ↑
https://advocacy.consumerreports.org/press_release/dirty-deeds-abuses-and-fraudulent-practices-in-californias-home-equity-market/ ↑
See https://www.law.cornell.edu/cfr/text/12/1026.12 and https://www.govinfo.gov/content/pkg/CFR-2012-title12-vol8/pdf/CFR-2012-title12-vol8-sec1026-12.pdf ↑
Discussed in Hearing
Senate Standing Committee on Banking and Financial Institutions
Assembly Floor
Assembly Standing Committee on Banking and Finance
Bill Author
Bill Co-Author(s):