AB 1609: Customer service support.
- Session Year: 2025-2026
- House: Assembly
Current Status:
In Progress
(2026-01-21: From printer. May be heard in committee February 20.)
Introduced
First Committee Review
First Chamber
Second Committee Review
Second Chamber
Enacted
Existing law prohibits a person from using a bot, as defined, to mislead another person about the bots artificial identity to incentivize the purchase or sale of goods or services, among other things. Existing law requires an operator of a companion chatbot, as defined, to provide a disclosure regarding the companion chatbots artificial identity if a reasonable person interacting with the companion chatbot would be misled to believe that the person is interacting with a human.
This bill would declare the Legislatures intent to enact legislation that would regulate telephonic and internet customer service support in specified ways.