SB 729: Consumer complaints.
- Session Year: 2015-2016
- House: Senate
- Latest Version Date: 2015-02-27
The Consumer Affairs Act requires the Director of the Department of Consumer Affairs to administer and enforce that act to protect and promote the interests of consumers regarding the purchase of goods or services. The director, upon receipt of a consumer complaint relating to specified violations, is required to forward any valid complaint to the local, state, or federal agency whose authority provides the most effective means to secure the relief. The act requires the director to advise the consumer of the action taken on the complaint, as appropriate, and of any other means that may be available to the consumer to secure relief.
This bill would make nonsubstantive changes to those consumer complaint provisions.
(a)Upon receipt of any a complaint pursuant to Section 325, the director may notify the person against whom the complaint is made of the nature of the complaint and may request appropriate relief for the consumer.
(b)(1)The director shall also transmit any valid complaint to the local, state state, or federal agency whose authority provides the most effective means to secure the relief.
The
(2)The director shall, if appropriate, advise the consumer of the action taken on the complaint and of any other means which that may be available to the consumer to secure relief.
(c)If the director receives a complaint or receives information from any source indicating a probable violation of any law, rule, or order of any regulatory agency of the state, or if a pattern of complaints from consumers develops, the director shall transmit any complaint he or she considers to be valid to any appropriate law enforcement or regulatory agency and any evidence or information he or she may have concerning the probable violation or pattern of complaints or request the Attorney General to undertake appropriate legal action. It shall be the continuing duty of the director to discern patterns of complaints and to ascertain the nature and extent of action taken with respect to the probable violations or pattern of complaints.
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Date
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Status
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| Feb 27, 2015 | Introduced. To Com. on RLS. for assignment. To print. |
| Mar 2, 2015 | From printer. May be acted upon on or after April 1. |
| Mar 2, 2015 | Read first time. |
| Mar 19, 2015 | Referred to Com. on RLS. |
| Feb 1, 2016 | Returned to Secretary of Senate pursuant to Joint Rule 56. |
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